Rogger M.
October 2, 2023
Excellent Service. You all have great underwriters. Personable and very friendly. Keep up the good work.
Amy O.
September 11, 2023
The renewal team was so efficient in answering my client's questions about the procedure for changing coverage. They made the change immediately and sent the updated policy and bill right away. Thank you!
Diane B.
September 7, 2023
The woman who processed my payment was very courteous and efficient. She walked me through the steps and everything went smoothly. Well done.
I do wish you would bill in installments or even monthly. Please consider this.
John K.
September 6, 2023
Jennifer Alzate is the best. Always there when we need her and she does an excellent job Thank you
Aleksandr E.
September 5, 2023
We are very pleased how effective this agency works. Everything can be done online including the payment for the policy. The quotes they were giving to us were very reasonable. Special thanks to Ashton Dowling who was always there to help us.
Emanual G.
August 31, 2023
I am an agent that hasn't written a whole lot of Flood Policies. The folks at Private Market Flood makes it super easy to do business with. The Service teams are very responsive and the people that I chatted with on the phone were knowledgeable and helpful. I appreciate all that Krissy Harp did with getting my client's policy in place. Challenges were presented and she was able to make the changes necessary to assist my client. Carrie Mauk supplied some great follow ups and reminders. Love this team and DEFINITELY will be placing more business with them whenever possible!
Emanual G.
August 31, 2023
I am an agent that hasn't written a whole lot of Flood Policies. The folks at Private Market Flood makes it super easy to do business with. The Service teams are very responsive and the people that I chatted with on the phone were knowledgeable and helpful. I appreciate all that Krissy Harp did with getting my client's policy in place. Challenges were presented and she was able to make the changes necessary to assist my client. Carrie Mauk supplied some great follow ups and reminders. Love this team and DEFINITELY will be placing more business with them whenever possible!
Courtney D.
August 31, 2023
Carrie Mauk is always very friendly, fast, and efficient! You guys have a wonderful staff and I love working with you all. Thank you!
Tayna R.
August 29, 2023
Ashton is super quick to respond and always correct information
Eddie S.
August 23, 2023
I was beyond satisfied with the staff who helped me with a timely quote and policy proposal for flood Ins.
Marie M.
August 23, 2023
Carrie was wonderful today. My client was sitting at my desk waiting for the revised application and she was and she was kind and quick! She fixed my problem and w bound the policy in a mater of minutes. I really appreciate her! Thank you Carrie. :)
John D.
August 22, 2023
thank you Jennifer Alzate for the quick response in handling my question !!
Suzanne R.
August 21, 2023
Sarah Edwards was my underwriter for our agency's first submission with Private Market Flood and she was so very helpful every step of the way! I had many questions as this was the first time using Private Market Flood and she made it seamless and effortless and her response time was great which is most important for account managers when placing orders.
Polly F.
August 21, 2023
Ashton Dowling & Jennifer Alzate were both very prompt and helpful getting flood policies in place.
Dennis B.
July 19, 2023
Jennifer helped me immensely with her attention to detail and subsequent notifications to my lenders. I appreciate her help and customer service!!
Chris V.
July 19, 2023
I love the prompt customer service your team provides. I can always get in touch with someone which is huge for us. You guys rock!
Sharon M.
July 17, 2023
Ashton was absolutely great and helpful, she handled my concern in a very professional way, thank you!
Samuel D.
July 13, 2023
Jennifer always follows thru with any questions and concerns I have with my policy. Payment had not been received from my bank and Jennifer let me know once the issue was resolved. Good customer service!
Sunil M.
July 12, 2023
Excellent, excellent service & turnaround time by Carrie Mauk.
Sharon G.
July 6, 2023
Ashton provided me with courteous and prompt answers re: to policy. she was knowledgeable and proficient in her field, i appreciated simple. but complete resolution to a situation that I thought to be complicated, Thank you Ashton
Nikonia B.
July 6, 2023
I once again want to send kudos to their staff. They are always courteous, accurate and deliver excellent and fast service. Their premiums have been very fair! Shout out to: Jennifer, Carrie, Krissy, and William. Thank you for your continued superb service...
Kathy J.
July 5, 2023
I have been working with Jennifer for several days on a client that required MANY changes to the current term as well as the renewal term. There were so many steps involved, and payments, and I was getting the wrong information to her, etc. Jennifer was courteous, patient, and FAST ! I have worked with TFIA for many years now and I always receive the BEST customer service. Thank You !!!.
Heather R.
June 30, 2023
Great Service. Carrie is always so helpful and patient, and quick to get back to us. She is very responsive to all of our questions and concerns and even when things can be very difficult and and time consuming she still goes above and beyond to help!
Edward K.
June 29, 2023
I work with Jennifer frequently, She is always prompt and friendly she makes working with your company such a pleasure.
Monique R.
June 28, 2023
I work with Jennifer frequently, She is always prompt and friendly she makes working with your company such a pleasure.
Ashley H.
June 27, 2023
This is my first quote/policy with TFIA. Carrie responded quickly to my emails and answered all of my questions. She took a confusing situation made it much easier to understand!
Vicky C.
June 23, 2023
Jennifer Alzate handled my request very quickly and emailed me the revised documents. Can't have better service than that!
Henrietta M.
June 22, 2023
Great service from Jennifer Alzate.
Christopher D.
June 21, 2023
Rachel Salvatori was very helpful through the updating of my old to new policy changes. She quickly answered my questions and gave the positive answers I was hoping for. Thank you for your help & I will look forward to your assistance in the future.
Nikki B.
June 21, 2023
As a producer of insurance, I look for companies that are reasonable in price, have fast turn-around, and have an 'easy to maneuver' website.
So they check all the boxes. Thank you for the great service....Nikki
Jack C.
June 12, 2023
Working with this insurance company is truly a blessing especially since Covid hit and services from other companies have diminished. From the quoting process, to the application and finally making a payment is super easy. Did I mention the turn around time, lightning fast. Just what I need in this "I need it now" environment we are in. Thank you for your fantastic service. Carrie Mauk is so nice and super prompt. As a matter of fact, everyone at this company is pleasant and very responsive. Thank you for making my job just a little easier.
Lee M.
June 6, 2023
I have been corresponding with Ashton Dowling for assistance and have been assisted in a quick and most helpful manner. Truly made it easy!
Courtney D.
June 1, 2023
Krissy Harp over at TFIA is a rockstar! I am an agent with FloodSmart Insurance, and she is always so friendly and so quick whenever I need help. I appreciate her dedication and great service. Thank you!
Bambi L.
June 1, 2023
Kiki was so helpful and responsive to our the recent ownership change request. She was patient, answered all questions and handled the process efficiently and professionally. It was a pleasure to work with her and we look forward to continued success with TFIA!
Jeanine W.
May 31, 2023
Ashton was very friendly on the phone. Responded to my request quickly and efficiently! Thank you.
Susan D.
May 24, 2023
Thank you for your exceptionally quick service - with quote adjustments, application when ready, and policy shortly after issuing. Amazing speed and accuracy in all you do. Very impressed! On other clients, the reminders to get policies renewed in a timely fashion are so helpful also - takes the pressure right off of our agency! Thank you for all you do.
Nicki K.
May 19, 2023
I am thrilled with the turnaround time for service and quoting with TFIA. I have worked with Sarah quite a few times now and I am impressed with each interaction. A lot of times when I broker business, the turnaround time makes me and my agency seem incompetent. Not with TFIA - you guys are always on the ball and me and my team appreciate it immensely. :)
Bob W.
May 19, 2023
No one likes to buy insurance, but these guys are really good at what they do, and the pricing is superior to others. Five stars in my book.
Tamm C.
May 19, 2023
Always great, fast, service from The Flood Insurance Agency. Jennifer Alzate responded quickly to our insured's request. Our agency very much appreciated that! Thank you, Jennifer!
Sandra A.
May 15, 2023
My flood insurance renewal was due and the whole process was seem less, professional and timely.
Arturo S.
May 15, 2023
My flood insurance renewal was due and the whole process was seem less, professional and timely.
LeeAnn D.
May 5, 2023
KiKi Cleare has been so helpful and patient with me. She provided some details and helped me to make sure we are on top of all our policies through TFIA. She sent me a couple missing docs and never complained about me having one more question, a few times!
Patience and HEART are hard to find in this business anymore!! Thanks so much Kiki!
Maxwell S
May 4, 2023
Thank you Jennifer A for the quick and detailed service in starting a new flood policy!
Karen E.
May 3, 2023
Spoke with Donovan Garrett today (5/3/23) regarding cancellation of a Flood Insurance Policy. Donovan was extremely helpful in explaining aspects of the cancellation process. The cancellation was handled very quickly and professionally.
Seth K.
April 29, 2023
Agent promptly communicates through my phone call. Answered my request. Solved the problem. This model needs to be more prevalent with other companies. No headache and no stress. Thank you
Edward S.
April 27, 2023
Ashton Dowling was very professional and understanding about Wells Fargo not mailing a check until the day before expiration.
Seth K.
April 27, 2023
I have worked with the Flood Insurance Agency for a few years, having approximately 5 policies on other properties. Service has always been prompt and helpful, and I have been able to save money when possible. Thank you for quality work.
Luce B.
April 26, 2023
Hi, thank you so much for taking the time to send updates regarding the request and not to mention the effort for keeping me in tabs!
Rebecca D.
April 24, 2023
Awesome service, attention to detail.
Rebecca D.
April 24, 2023
Awesome service, attention to detail.
Tracy S.
April 21, 2023
Your system was very user friendly and Jennifer Alzate was quick with my approval, she has been extremely helpful.
Cindy L.
April 20, 2023
You and your team are awesome! Always so responsive and helpful! Thank you for all you do!
Mark D.
April 5, 2023
Sarah Edwards was great to work with she went above and beyond. Thank you Sarah.
Marianne I.
April 5, 2023
I work Special Projects with an insurance agency and am currently working a very big one that is time sensitive. Ashton advised me to email her the policies in question and let her know what I was needing. I did and she answered everyone of my questions and also provided me declaration pages. You don't know how much easier that made my job for this particular carrier. I have had to reach out to other carriers and the responses hadn't been the best, but Ashton went above and beyond. I greatly appreciate everything she did. When I told the other rep who works the projects with me she was like WOW, you hit the jackpot with Ashton. I just wanted to share my appreciation for everything she did and she deserves a HUGE shout out. Thank you for your time and have a great day.
Claudio C.
March 30, 2023
Thanks for the quick response to update my flood insurance. Regards Claudio
Peter T.
March 30, 2023
Jennifer Alzate's response time and accuracy and product knowledge is excellent and a great reflection of TFIA.
Thank you Jennifer!
Stuart E.
March 30, 2023
Krissy Harp was so helpful, made it easy for me, thanks so much
Gail M.
March 24, 2023
Today I spoke with your representative Corbin Trimble regarding a flood insurance policy for one of our borrowers. Corbin assisted me with my inquiry and quickly provided me with the information needed. I want to let you know that Corbin was professional and efficient and provided quality customer service which is much appreciated.
Judith B.
March 23, 2023
Jennifer Alzate was so very helpful and answered all my questions! It was a pleasure! Thank you!
Joyce H.
March 22, 2023
Very courteous and helpful.
Chris M.
March 22, 2023
Jennifer was very helpful and responded quickly and professionally to my inquiries. Thanks Jennifer!
Chris M.
March 17, 2023
Jennifer is super quick on her responses and is amazing to work with. Happy St. Patricks Day! All The Best.
Sherri S.
March 17, 2023
I saved well over $3000.00 per year by switching to this company. Easiest thing I have ever done!! Easiest company I have ever worked with!
Susie H.
March 16, 2023
Jennifer Alzate responded very quickly to my request! Great service.
Nancy V.
March 14, 2023
Onboarding with PMF. Kiki was so very helpful and spot on. My email did not work with uploading the documents. I faxed and she is waiting for the documents there. It's nice to work with her because she CARES! Thank you Kiki!
Daniel S.
March 13, 2023
Sarah was very pleasant and very informative to my concerns.
Angela S.
March 9, 2023
Sarah was great to work with. This is my first time getting a customer a quote through Private Market Flood. As an agent of 15 years, I greatly appreciate communication. I called Sarah and spoke with her once and she was wonderful, then I emailed back and forth multiple time and she answered all my questions. I hope to work with Sarah again in the future.
Patricia D.
March 6, 2023
I have been working with TFIA for about three years, all this time I have been receiving excellent service from Jennifer Alzate, who not only provides me with advice and solutions to get good flood insurance but also does it quickly and in a perfect manner. She has been kind and kept great confidence and relation with me. I am very thankful for her great services.
Greg N.
March 2, 2023
I emailed Jen Alzate asking to clarify a few questions on the policy/billing and she was fast, courteous, and informative!
Jake M.
March 2, 2023
From the moment we filled out the online form through getting set up (within just a couple of days) we can not say enough about how smooth the appointment process was. Kiki was phenomenal and has been very quick to answer our questions and process docs. Great experience so far!
Linda M.
February 16, 2023
Sent request for help to Jennifer and she responded immediately! Thank you Jennifer!!
Kevin K.
February 16, 2023
Unmatched service in the Flood insurance Market. Extremely responsive!
Cloe F.
February 15, 2023
Kiki Cleare was incredibly helpful and kind when helping our agency get appointed with TFIA. Very thankful she ended up as our representative our owner can take some time to complete document but Kiki made sure we had everything needed to get appointed and was able to help us complete everything. She is a great worker and very kind, looking forward to working with her again.
Jesse R.
February 15, 2023
Our agency needed to update our staff and access documents that Jennifer Alzate was able to quickly and efficiently provide to us, and was very friendly and helpful.
Carol B.
February 13, 2023
If all companies were as easy to do business with as TFIA, the whole world would be a better place! Just went through a first renewal cycle on new biz placed last year - not only was it easy for us, it was easy for the client, and that's what makes y'all so fabulous! Your underwriters are superior on every level. Thanks so much for helping us deliver a superior product and service to our clients!
Kenneth P.
February 9, 2023
Jennifer is great to work with and is very understanding working with me, especially when it comes to making updates to documentation due to banks.
Celeste M.
February 8, 2023
Jennifer always provides quick and wonderful service.
Alan J.
February 3, 2023
I received excellent customer service yesterday and today from your employees. Thank you.
Charles P.
February 3, 2023
IVery pleased with the service we receive when quoting, issuing and servicing coverage thru this carrier. Carrie is great to work with and provides very prompt service!
Mary H.
January 20, 2023
I received a quick response back from Jennifer Alzate who was very helpful with my questions that I submitted to her. She was very knowledgeable in her response and appreciated all her help. Thank you.
Kenneth P.
January 12, 2023
Working with Carrie is great. Carrie always is responsive and timely and provides great insight to underwriting. Carrie is also helpful when I make a mistake and I reach out. she always goes the extra mile to help with any needs and questions I have. I would highly recommend anyone to work with Carrie!
Heidi D.
January 12, 2023
I had a client that was trying to close on 5 buildings on the same lot the next day and Carrie Mauk was wonderful and she got the policies done in a flash with great rates!
Mary N.
January 10, 2023
Current Flood Policy Questions & New quotes - Robert Overstreet was very kind, professional and patient. He was very helpful. A pleasure to work with. Thank you!
Roxann D.
January 6, 2023
Flood quote and application correction-Carrie Mauk was great!
Kiara F.
January 5, 2023
Our office has been working with Donovan G. for a few years now and we're all so grateful to have such an amazing underwriter helping us. Donovan always replies and finds an answer to our questions.
Brandon A.
January 5, 2023
I have been dealing with Jennifer Alzate. This experience has been a breath of fresh air, she is the only one in my entire home loan process that will actually respond in a timely manner with more than adequate information. I appreciate the work and information she has provided.
Gina W.
December 29, 2022
Jennifer was so friendly and courteous and quick to respond to my request. Wish all companies I deal with were this accommodating.
Drema T.
December 28, 2022
Thank you for being so helpful, and quickly taking care of my request.
Christopher M.
October 20, 2022
Carrie is the best underwriter I've worked with. She is always quick to respond and knowledgeable. I am a huge fan.
Peter Z.
August 18, 2022
Thank you so much for all your efforts on our behalf.
Ezequiel B.
August 18, 2022
The Flood Insurance Agency has been helpful when ever I've had a concern.
Alois H.
August 16, 2022
I have been so satisfied with everything you have done for me. You saved me money and whenever I had a question or needed something, you are always available and helpful. No problem!!!!
Michelle M.
August 5, 2022
Thanks, Robert for your help on this busy Friday! For answering all my questions and promptly addressing my concerns. Your partnership in assisting our mutual insured is appreciated!
Maria M.
August 4, 2022
Eric Weber was professional and VERY helpful with the flood quote I had requested.
Renee H.
August 2, 2022
In the world of Insurance today 2022; it is a pleasure to Compliment Jennifer Alzate who is always Very Prompt, Professional & Courteous-- she is an Asset to your Business - please keep her :-) Thanks Renee H
Nancy T.
July 23, 2022
Service was spectacular! Quick easy and extremely cost effective. I live in New Jersey and rates have become unmanageable. This was a win win!!! Highly recommend.
Sallie D.
July 22, 2022
Jennifer helped me today with cancelling my current policy as I've switched to a FEMA policy. She was really helpful, told me just what I needed to do, sent the documents for me immediately and let me know what to expect. Thanks so much!
Sheri K.
July 20, 2022
I just had a customer refinance his mortgage and the bank needed several last minute changes. Your team was very helpful in getting the changes made and also super-fast in getting me the required documents! I don't know how many stars you have in your rating system, but I give your team all the stars! Thank you.
Seranda C.
July 20, 2022
Great & Speedy Service! Thank you to all the customer service reps, agents, & underwriters for your speedy & efficient service! I have never experienced any issues that TFIA could not help me with. It is greatly appreciated!
Jennifer D.
July 20, 2022
The Underwriters Jennifer and Robert were very helpful and knowledgeable about issuing Flood Policies. As a bank employee I will refer our customers to TFIA for any of their Flood Insurance needs.
Kelley B.
July 11, 2022
The Flood Insurance Agency has always been very helpful and informative…insurance makes my head swim but they are straight forward and fair priced.
Jackie R.
July 8, 2022
Jennifer Alzate provided me with fast and courteous service. Thanks to Jennifer!!
Judy K.
July 8, 2022
Excellent service! I submitted a change request for an insured and the turn around time was immediate! Professional service at it's BEST! Thank you!
Jan D.
July 8, 2022
I needed a copy of one of our renewal premium invoices and Jennifer was very courteous on the phone and provided excellent customer service! So nice to get that type of service, thanks Jennifer!
Danna C.
July 7, 2022
Ms. Alzate has been very helpful and patient will my numerous requests for Compliance Statements on the Private Flood docs I am processing.
Robert T.
July 6, 2022
I would like to thank Jennifer for all her help in resolving the issue I had in a quick timely manner.
Nick P.
July 6, 2022
Jennifer Alzate always goes beyond the help I ask for. She is a real asset to agents.
John M.
July 5, 2022
TFIA always provides excellent service. Thanks for everything.
Donna C.
June 30, 2022
Robert Overstreet was very helpful & knowledgeable. He assisted me with a policy change in a timely fashion.
Brenda M.
June 29, 2022
Jennifer Alzate was very helpful. I thought it was going to be complicated and she made it so very easy. Thanks again.
Ashley B.
June 6, 2022
Kind and Efficient. It’s always so nice to get someone that is helpful and find. Jennifer Alzate is so sweet and helpful. I greatly appreciate her kindness and willingness to help.
Mark T.
June 1, 2022
Great experience, requested multiple quotes for a client. Jennifer Alzate sent the quotes the same day within hours of the request.
William H.
May 31, 2022
I greatly appreciated Sarah Edwards patience and expertise in helping me to find the right coverage for our home in Tarpon Springs. With her help, we will be saving money by increasing our deductible.
Chris M.
May 26, 2022
It has been a pleasure to work with Carrie. She is very intelligent and quick to respond through email!
Edward V.
May 25, 2022
I was looking around for flood insurance after finding TFIA the search was over. Great price with quick service thanks.
Michael G.
May 25, 2022
Great customer support and easy to do business with. Prompt response to questions
Randy K.
May 18, 2022
Excellent service... Jennifer was very helpful, and I received the quote I needed within minutes of the request.
Audrey G.
May 10, 2022
Thank you to Justin Bryer and the flood team who helped me through rewriting a flood policy. Everyone is so kind and helpful!
Jayne M.
May 10, 2022
I emailed Donovan Garrett regarding renewal processes and received a response almost immediately. Excellent customer service!!
Tabetha V.
May 6, 2022
Gabriela Dos Santos handled a request for me within minutes. I greatly appreciate the fast turnaround time and wonderful customer service.
Richard S.
May 5, 2022
Jennifer Alzate helped me by quoting new deductibles and prices which helped me lower my cost. The biggest thing she did was help me fill out the electronic form which I was having trouble with. I am a 69 year old who is not very computer savvy, but she was very patient and keep reassuring that she would help me fix any problem I had. I had to redo a form a couple of times before I was able to get it right and not once did she make me fill hurried or pressured. She did a really good job in helping an “old fart” update his renewal policy. Thanks Jennifer
Delsey M.
May 5, 2022
I am astounded by how quickly, kindly and efficiently Jennifer handled this account including a phenomenal, nearly instantaneous turn around time for an endorsement! What AWESOME service!!!! Thank you so very much!!! Delsey.
Carol B.
May 4, 2022
Thank you Jennifer. You are wonderful to deal with.
Tammy S.
May 3, 2022
As always, Donovan is on top of things. I really do like working with him.
Celeste M.
April 26, 2022
Jennifer is awesome. Very prompt and pleasant.
Jennifer Z.
April 25, 2022
Questions about policy and if it could be transferred- Jennifer was professional and very friendly and emailed me the information I requested very quickly. Thank you Jennifer!
Dina H.
April 25, 2022
Very responsive!
Carol B.
April 22, 2022
Your knowledgeable and professional underwriters there pointed out that this building was rated incorrectly as a Secondary residence. We got NFIP to correct this, but during the process, we went to TFIA for quotes. Y'all came back better than NFIP, and you made us look like heroes for our client. Special mention goes to Sarah Graeber, but all of your peeps there are fabulous. Thanks for your great service and for making it easy to do Flood business - God knows it's usually not.
Donna E.
April 20, 2022
Renewal-Very quick service from Jennifer Alzate ***** five stars!
Teng X.
April 20, 2022
Great Work! Very fast and responsive!
Jerry G.
April 20, 2022
Flood Renewal. I just want to say thank you to Jennifer who was very helpful sometimes when I try to pay online I don’t get it all right and Jennifer helped me and walked me through it thank you very much and I’m happy with the flood insurance agency thank you.
April S.
April 20, 2022
Good morning. I have to say your company and their reps are the most amazing group to work with in all the insurance industry. I have been doing this for well over 20+ years and I have NEVER had a bad experience with TFIA. Thank you to all the reps for doing a fantastic job helping me with all my clients.
Patricia L.
April 19, 2022
I want to say thanks to TFIA and especially to Jennifer Alzate, the company has great service, price and a helpful team. Special mention to Jennifer, who has been helping me from day one, she always answer quick and precisely any of my questions and needs. Thanks Jen. Thanks TFIA. Have been a pleasure to get Flood Insurance with you.
Christie-Lee W.
April 18, 2022
Excellent Customer/Agent Support-Honestly, anytime I have an inquiry or an account I need assistance with, Kirk Yates is right there to assist and does so so promptly that it sincerely helps me be a more proficient agent. Thank you Kirk for this as it's greatly appreciated!
Patrick C.
April 18, 2022
Great Customer Service-Had a client in a panic over renewal and payment...contact Jennifer Alzate and boom, all questions answered and confidence restored!! Thank you Jennifer!
Elisabeth W.
April 11, 2022
Great Service. The binding experience was very easy. Documents were sent to me right away.
Erin M.
April 8, 2022
Jennifer is always so helpful even when it is something that is not hers to do.
Michael H.
April 8, 2022
This was my first submission with private market flood, quoting process was simple, after submitting signed app, received email with invoice shortly after. I am happy with the services provided.
Deborah N.
March 28, 2022
Fantastic Service! You guys are awesome. Wish my mortgage company was as efficient as you folks! Thanks for all your help! I recommend you folks all the time!
Todd P.
March 25, 2022
Best service I ever had any where.
Kaylee H.
March 22, 2022
Kirk is fantastic! He's always quick to respond with the requested information/documentation. He's a pleasure to work with.
Therese H.
March 17, 2022
Renewal Request. Such a quick response with accurate information greatly appreciated.
Audrey G.
March 15, 2022
Sarah Graeber was very helpful with my flood submission as it was a tough one. Thanks Sarah!
Seth K.
March 14, 2022
I called and immediately spoke with Jennifer. She clarified the policy and price within minutes. Service was friendly and helpful.
Audrey G.
March 4, 2022
Krissy Harp was super helpful and patient with me and all my emails. Thanks!
Jeanette D.
March 3, 2022
Thank you for your help. I was needing help and you made it easy.
Gregory K.
February 26, 2022
Krissy is the best!!! A thorough professional with a warm and lovely manner. Promote her. Really!
Nora O.
February 23, 2022
Jennifer Alzate was very helpful in getting me updated policies and policy jackets for all 5 structures located in Special Flood Hazard Area.
Robert C.
February 16, 2022
Kirk was a big help to me, and helped me at first point of contact. He answered all of my questions. Thank you Kirk!
Sonia C.
February 16, 2022
Jennifer assisted us in obtaining evidence of private flood insurance, she handled our request promptly.
Maxine R.
February 16, 2022
Insurance Renewal-Thank you for making the updates to my policy so quick and simple.
Audrey G.
February 14, 2022
Jennifer Alzate is very helpful and timely with her emails! Very pleased with her service.
Jose J.
February 14, 2022
Excellent attention and service!
Roger V.
February 11, 2022
Krissy was great last week helping me figure out my new flood insurance increase, amendment and new price. Krissy helped submit the new form from home after work and then she helped me actually pay for the new invoice over the phone. Flood insurance can’t be a lot of fun to deal with daily and especially when prices keep going up. Krissy was always so pleasant and helpful. She deserves a raise so she does not get hired by another insurance company or worse FEMA…anyway, just wanted to share a good experience.
Timothy S.
February 11, 2022
Due to a loan application, my lender needed me to add some info to the policy. Thank you to everyone who helped for a quick and thorough update!
Melissa F.
February 10, 2022
Jennifer Alzate responded in less than a minute to my email and provided me with the documentation I needed. Thank you, Jennifer, for making my job easier.
Hong L.
February 8, 2022
I wanted to thank you for Donovan's service. It may take days for other to response agent's email. but with Donovan, it would take lesser an hour to reply. We appreciate Donovan's promptly response. Again, thank you for your help.
Chris M.
February 8, 2022
Jennifer was very nice and helpful on the phone. She made this process easy to change the application from insured to lender pay and helped me get more direction into finalizing the policy with PMF.
John F.
February 7, 2022
Very efficient work by Ms. Jennifer Alzate. This morning, I called your 877 number to request information on our flood insurance policy. Ms. Alzate quickly, professionally, and accurately answered my questions and sent us confirming emails and a new policy. All of this was accomplished in less than ten minutes. This experience gives me confidence that any further questions we have will be handled in the same timely and very pleasant manner. Please relay our compliments to Ms. Alzate.
Patricia L.
February 3, 2022
Excellent Service. I purchased my Flood insurance with TFIA last year, with Jennifer Alzate and now at the renewal time she and other members of TFIA team have been great help to keep my decision, I have the right insurance with great people.
Audrey G.
February 3, 2022
Thanks to Jennifer Alzate who got back to me very quickly on a question I had! You rock!
Richard S.
February 3, 2022
Service was excellent and our Insured and their Mortgagee were very impressed!
Carol B.
February 2, 2022
We have several Private Flood markets, but none compare to the ease of doing business and the fabulous customer service TFIA provides. Your quoting platform is the easiest I've ever used, and turnaround for an approval was within a few hours. After this wonderful Flood quoting experience, I hope I never have to use NFIP again. Thank you, TFIA, for making this easy for us...there are too many things that are difficult in this industry, and y'all are a breath of fresh air!
Tom P.
January 31, 2022
Customer Service. Jennifer handled my request in seconds. Great service.
Maria T.
January 31, 2022
Jennifer Alzate is the most attentive customer service rep I deal with. She is always available and so helpful.
Cheryl C.
January 22, 2022
Gave great quick service today.
Gayle H.
January 20, 2022
Professional, Courteous, Knowledgeable, Responsive, Pleasant! What a pleasure it is to work with Jennifer. Truly an asset to your agency.
Thank you, Regards, Gayle
John C.
January 14, 2022
Jennifer Alzate was a pleasure to talk to. She solved my problem, it was the easiest call I ever made to a company. Thank you Jennifer.
Matthew K.
January 13, 2022
Jennifer was great and very helpful.
Suzanne S.
January 12, 2022
I called this office today and spoke with Jennifer. She was so helpful and knowledgeable, it was really a pleasure speaking with her. I gave her my payment information over the phone for my flood insurance, but it was really so much more than that. She cares about people.I cannot thank her enough for her concern & how helpful she was.
Elaine T.
January 12, 2022
Easy to do business with-Jennifer Alzate was very helpful and did not have to wait for a change on an application. Will continue to use The Flood Insurance Agency for all of our flood needs.
Summer T.
January 11, 2022
Called in to get some document sent over to me. Jennifer Alzate help me with all my needs and was efficient. I wanted to say thank you and say she did amazing job.
Joyce W.
January 11, 2022
Donovan is a wonderful asset to your company! He is always pleasant to work with and knows his stuff!!! Please give him a big pat on the back and $5.00 more an hour!!!
Debra W.
January 10, 2022
Spoke to Kirk today and he was very pleasant and professional. He sent me what I need right away! KUDOS TO KIRK!
Drema T.
January 4, 2022
Thanks Kirk for your assistance. You were very helpful helping me be able to afford coverage. Thanks again Drema.
Conrad K.
January 4, 2022
Just would like to thank Kirk Yates for helping me today. Very professional.
Susan R.
January 4, 2022
Outstanding Service. I have worked with TFIA for the past several years, always great rates and most of all A+ in customer service. I have and will continue to recommend TFIA insurance services.
Mitchell S.
December 29, 2021
Thank you for responding so quickly. This is the service we have become use to from TFIA. You're spoiling us - lol.
Kevin F.
December 27, 2021
I had to get a binder quickly. I reached Jennifer Alzate and in less than 5 minutes I had it. I have never had that happen in 20 years in the mortgage business. Thank you Jennifer what a pleasurer to work with you! What service.
Debra W.
December 23, 2021
This wonderful employee has helped me with much professionalism and kindness! I speak with Carriers all day long and she is the best!
Thank you!
Erica M.
December 23, 2021
Outstanding customer service. Jennifer Alzate is an amazing employee , she is quick and efficient.
Jay O.
December 22, 2021
Great people to work with. Always easy to reach and prompt courteous service. Would recommend and use again in future.
Paula G.
December 21, 2021
Donovan Garret. He is always prompt and responsive. Good service!
Michael J.
December 20, 2021
Was great with quick response to mortgagee change, most likely the fastest I have ever seen!
Debra K.
December 20, 2021
Kudos to Kirk Yates. Super helpful and professional!
Linda M.
December 20, 2021
Jennifer Alzate has been exceptional. Her prompt attention and consideration to detail has been extremely helpful, and wanted to share my experience.
Doug K.
December 14, 2021
Great UW to work with!
Kaity A.
December 14, 2021
I would like to thank Donovan Garrett for his incredible service and help this morning. His knowledge and understanding with an issue I had was above and beyond compare. Thank you for all his hard work and dedication. He is an asset to TFIA!
Dirk W.
December 13, 2021
Hello, besides saving money, it was an easy process. The staff is knowledgeable and professional.
Diane S.
December 13, 2021
I worked with Jennifer A. on an issue that arose with my lender. She offered to fax/email the declarations page to me or directly to my lender to clear up the issue which was very helpful
Kandi K.
December 2, 2021
Excellent Customer Service received & appreciated!! Jennifer Alzate offered phenomenal when my client needed his flood policy revised due to a closing the next day. She was quick in getting a revised price, emailing the invoice and revised policy we needed to make settlement happen for our customer. Thank you Jennifer!
Nick H.
December 2, 2021
Great Customer Service! TFIA has been so great to work with. I have been trying to help my new first time buyers find flood insurance. TFIA has been so responsive and came them a very good price. Will be recommending them to all clients who need flood insurance in the future.
Carole H.
December 1, 2021
Thank you I am very pleased with your service. You have saved me a lot of money. Thanks also to my Friends and neighbors who gave me your number. Thanks again.
November 29, 2021
I left a voicemail and received an email back in 10 minutes and confirmation...quick and easy.
Peter H.
November 18, 2021
Shout out to Kirk Yates for helping me save money by running alternate quote on the spot and providing me with the simple paperwork to revise our renewal. Quick and simple.
Paula R.
November 17, 2021
All I can say is WOW! Great, speedy service. I just put in the request and in less than an hour - boom, got my update. Thank you so much for the phenomenal service!
Robert I.
November 17, 2021
I love the quick turn around for amendments & corrections. Go team !!!!!!!!!
Mike S.
November 16, 2021
I have been searching to obtain flood insurance for my condominium and I found the "Private Market Flood", the most considerate, helpful, and the lowest premium. It was a pleasure to work with Eric Weber and Jennifer to get the insurance at a reasonable price. I highly recommend this agency.
William B.
November 16, 2021
Thank you for giving us options that work best for our budget. We pray we will never need the coverage and are so thankful that you could help us! This process was so easy!
Erica M.
November 15, 2021
I spoke to a Jennifer Alzate today with questions for a mutual client we have and she was so quick and efficient to answer and help with any questions I had.
Freddie B.
November 15, 2021
The service I request was very friendly, timely and accurate. I will definitely doing business with the Flood Insurance Agency
Matthew L.
November 13, 2021
I am writing to express my satisfaction with the outstanding customer service we received today from The Flood Insurance Agency (TFIA).
Jennifer Alzate, Underwriter at TFIA, responded to my email today and answered a series of questions about our account renewal, lock-in rate, payment and credits - complicated stuff - in a timely, clear, and intelligent way. She replied to my follow-up questions in two further emails in the same afternoon. It was outstanding customer service today from The Flood Insurance Agency. Getting answers on these questions from our mortgage bank or our local insurance broker was not happening.
Today in 2021 the standard for customer service has fallen from what it used to be, pre-pandemic. In my experience of late, good customer service tends to be the exception. The new normal is poor service, delays in deliveries, limited choices, and lengthy waits for personalized attention, So it is rare to receive very good customer service anymore, unfortunately. Service that is attentive, prompt, and competent has become exceptional. In this regard, today's service from The Flood Insurance Agency was clearly outstanding.
Keep it up, guys!
Lucia C.
November 12, 2021
When the previous TFIA rep l had been working with was not available, Jennifer researched my situation and questions and answered all to my satisfaction. I much appreciated her time and assistance!
Teng X.
November 12, 2021
Great Work. Work was done fast and efficient.
Christopher M.
November 10, 2021
I was very pleased with the help of Kirk the underwriter and your companies quick response time with policy issuance etc. Jennifer Alazate was very quick with responding through email as well.
Deborah W.
November 5, 2021
Jennifer Alzate. She rocks!! Was extremely quick with a response and very helpful!
Audrey G.
November 4, 2021
Good Service. Always pleased at how well TFIA handles all my questions when I am unsure of what I can or can’t do. Thank You.
Gary P.
November 4, 2021
Urgent policy processing. Everybody did a great job helping me get this policy issued . I had a short window on a home closing and needed a policy issued promptly. Thanks again for all your help.
Madeline R.
November 3, 2021
I was not familiar with the way TIFA works and so I called to get information on changing a limit on an existing policy. I was told to send by email which I did. The turn around time was minutes and we were able to make the payment with the link they sent me and minutes after that they emailed the revised dec. It was so fast. Jennifer was amazing.
Nick P.
November 3, 2021
Donovan Garrett, has given me excellent service.
Bryan P.
November 3, 2021
Jennifer is so friendly and professional on the phone. Answered all my questions I needed to inform my insured. Thank you, Bryan
Scott W.
November 2, 2021
Kirk assisted with correcting and expediating the reissue of the Flood Policy Declaration page for the refinancing of our property. Thank you!!!
Lori P.
November 2, 2021
Jennifer Alzate. Great service!!
Jon H.
November 2, 2021
Donovan Garrett. He is so responsive and very professional emails. Keep up the good work!
Angela D.
November 2, 2021
Jennifer Alzate was helpful. She made a week of stress with an agent to get this done melt away. I appreciate all of her help.
Lawrence D.
November 1, 2021
Quick efficient service.
Patti K.
November 1, 2021
Best Service! I just wanted to add a testimonial regarding Kirk Yates -- he is truly the best UW around! He gets back to you so fast - every single time! And is on top of things - always! Great guy - and so appreciated!
Adelle B.
October 22, 2021
After owning a rental home since 2004 , Pinellas county decided this neighborhood needs flood insurance, even though in 50 yrs it never flooded except for the very back on a creek and always had them in a flood zone. I wanted to fight them, but I never received papers to do so. I did contact FEMA to let them, know that Pinellas county refused to co-operate. But I not want forced place insurance which is outrageous; so I searched for affordable flood insurance. I found your site and Eric was so helpful for me and he even stayed a bit longer so the insurance would be approved yesterday. When I got on later to fill sign the policy, I could not get in it. So I called today and Jennifer said she would take care of it, the policy was signed on line and now all the info has gone to my bank. Thanks to both Eric who saved my skin by doing it fast and Jennifer helping me finish up so its on time, I got it all done. If anyone needs flood insurance I will surely recommend your great FLORIDA company. Thanks so much.
George C.
October 20, 2021
I have needed Donovan's help several times, AOR's, Quotes, Binding, etc. Each and every time he has exceeded my expectations. He has all the traits that are needed for him to be successful, knowledge, professionalism, patience, expertise, etc. He is a wonderful employee and a plus for your company. Please thank him for me. George
Lynn W.
October 20, 2021
Thank you for your continued great service.
Monika K.
October 19, 2021
Fast and reliable service, thank you.
Paula G.
October 15, 2021
Donovan is always prompt and helpful!
Christina G.
October 14, 2021
Jennifer Alzate was very helpful on our call today! I had been waiting for a response from another person and she jumped in and quoted everything on the spot! Thank you for the great Service!
Joshua H.
October 13, 2021
Jennifer got me the documentation I request within seconds on getting of the phone with her. I very much appreciate the prompt service. Additionally, Jennifer was very friendly and pleasant to speak to on the phone.
Brenda C.
October 13, 2021
Quick Service from Kirk Yates. Any time I need an answer on an account or an endorsement, I know Kirk will respond quickly and always very helpful
Audra N.
October 13, 2021
Loved Jennifer Alzate she was very helpful with walking me through issuing a new flood policy.
Darlene W.
October 7, 2021
Donovan Garrett is a gem. No matter when I email him on something, he gets it done pronto!!
Deborah H.
October 7, 2021
As many times as I've tried TFIA I have not been disappointed. The service is outstanding. I would go so far as saying that TFIA's service is the best of all our companies. Donovan Garrett is a rock star.
Heather H.
October 6, 2021
TFIA customer support is amazing. Jennifer was very responsive and very easy to work with in binding my flood insurance policy. She gave excellent customer support!!
Marcela N.
October 6, 2021
Jennifer Alzate assisted me properly today. She is a very nice agent!
Kris P.
October 6, 2021
Jennifer was very efficient and helpful. She made our process easy.
Mike R.
October 6, 2021
Super Job in helping RETAIL AGENTS obtain Private Market FLOOD for our important clients. THANKS TO ALL! SUPER JOB!
Janey S.
October 4, 2021
Great Service by Donovan!!
Greg C.
October 1, 2021
Super service provided for our independent insurance agency. Thank you.
LoriAnn M.
October 1, 2021
Jennifer Alzate has been wonderful to work with, pleasant, helpful, went above and beyond to help me with my flood application and payment posting for our mutual customer.
Mike R.
September 29, 2021
Super service provided for our independent insurance agency. Thank you.
Cindy G.
September 29, 2021
Exceptional customer service! I was lucky to speak with Jennifer Alzate this afternoon. I had an issue with a renewal which she resolved immediately. She was professional and speedy. An asset to your customer service team!
Cindy G.
September 29, 2021
Donovan always gives the best customer service!!! Very fast and I love working with him.
Kris P.
September 29, 2021
I recently needed policy endorsed to reflect the new Mortgage Company. I experienced really quick turn around on this and received my forms in a very short amount of time. Thank you for great service!
Maria L.
September 28, 2021
Cancelation flood insurance. The representative was very helpful with the whole process.
Ursula G.
September 27, 2021
Jennifer Alzate was very helpful and efficient with helping me get an appointment for the Private Market.
Thomas D.
September 24, 2021
I have dealt with TFIA as my flood insurance provider for several years and in particular underwriter Kirk Yates.
Kirk has always been responsive and timely with any correspondence and questions I have. In an industry confusing to us not part of it is a relief to know you have someone like Kirk to help you through the process.
Thanks again Kirk.
Lisa J.
September 23, 2021
Jennifer Alzate was of great assistance to me and responded to my request for policy copy quickly.
Dennis B.
September 22, 2021
Sarah Graeber has been an invaluable help to me resolving a dispute with my bank. My frustration with the bank has been through the roof and Sarah has calmed my fears with prompt replies each time I’ve contacted her. My deepest Thanks for trying to solve the problem. I feel confident that Sarah’s assistance will do so. Lucky you for having such a professional employee!!
Mark C.
September 21, 2021
Donovan was AWESOME and got things done so quickly that we were able to help the loan close on time (THAT DAY)!!! Thanks Donovan, you were amazing today!!!
Michael G.
September 17, 2021
This office is the best to do business with!
Cate G.
September 17, 2021
Phone Call. Wonderful interaction with the person who handled my call.
Tayna R.
September 17, 2021
I worked this past week with a few of your associates and was so impressed. I worked with Krissy Harp first to get set up and she worked super hard to get in done in a short amount of time. Then I worked with Sarah and Donovan to get the final applications completed. Thanks so much and I will definitely you all again for flood!
Janet S.
September 17, 2021
Donovan quickly processed endorsement to satisfy mortgage request. Insured was very happy and so was I. Thank you for being so professional and knowledgeable.
Jeff B.
September 17, 2021
Donovan really shown excellence in his diligence in assisting me with 3 policies for one client. He did so on numerous occasions..
Without him I would of been in some muddy waters...
Thank you Donovan!!
Phyllis M.
September 16, 2021
You do not know how much I appreciate the service given by TFIA to us, even when it is our fault. Ya'll are always helpful and go the extra mile and that is why your are my favorite private flood carrier. Thank you and all the others there at TFIA, all deserve a raise. Wishing all health and happiness.
Lori P.
September 15, 2021
Fast Service. I want to give a shout out for Donovan Garrett on the the wonderful service he always gives our agency. I never have to ask twice for anything!! he is a major asset to your company and a great pleasure to work with.
Kristi B.
September 14, 2021
There was a significant savings which was great, but Jenifer Alzate took excellent care of us, I was speaking with someone and got disconnected and after an attempt to reach that person failed, Jennifer took the time even though it was probably not her department and was successful in finishing it up and taking my payment, so that I could get on with my day. In this day most people would just pass you off!! Great Job and was so appreciated!
Christina W.
September 13, 2021
Excellent Service. The app was easy, approval was quick, got invoice super fast as well. Great service!
Andrew P.
September 10, 2021
The Flood Insurance Agency is awesome! Jennifer Alzate is great to deal with. Customer service is quick and professional. Thanks, Andy P
Lester E.
September 10, 2021
All the people working in your office have been extremely helpful and made the process very easy. Thanks
Paula G.
September 10, 2021
Donovan Garrett is always prompt and helpful!
Mitchell S.
September 9, 2021
I am very pleased with the service I have receive concerning the underwriting, issuance and service for is policy. We enjoy submitting business through TFIA
Denise N.
September 7, 2021
I have been working with Sarah Edwards for the past couple of weeks and have been extremely pleased with her patience, knowledge and response time. For over-all performance 1 out of 10, I would give her an 11. It's been a pleasure working with her.
Lisa E.
September 7, 2021
Great customer service from Donovan! Keep up the good work.
Gretchen R.
September 3, 2021
Great Service through The Flood Insurance Agency. Good day, all! I wanted to give a huge thank you to Donavan Garrett and Sarah Edwards.
Sarah was so prompt in providing the quote for my client for the closing on his coastal home and Donovan was "on point" answering all questions quickly and helping us bind coverage promptly, I look forward to working with them again. Sincerely, Gretchen
Maya B.
September 3, 2021
Claim Servicing-Thank you very much for your assistance. It was easy, quick and clear.
Susan S.
September 2, 2021
So happy that Jennifer helped me out this morning with a flood policy. She provided excellent customer service and quickly as well.
Thanks so much Jennifer!!
Monika K.
September 2, 2021
Very pleasant and helpful, excellent service. Thank you
Carolyn L.
September 1, 2021
She was very prompt and very helpful! nice to have someone that works WITH you - this is my first processing with TFIA and I will definitely use you again and hope to have Jennifer help me out! She is knowledgeable, helpful and a pleasure to deal with! you are luck to have her in your servicing!
April L.
September 1, 2021
I appreciate Donovan’s responses to my email. He is very attentive and responsive.
Linda R.
August 31, 2021
Jennifer Alzate was so helpful through this entire process. It was a pleasure working with her.
Terrence O.
August 30, 2021
I received quick, professional help and instructions on what I needed to do. Thank you because I was lost! Excellent service.
Patricia S.
August 27, 2021
Thank you for the prompt service, every time I call I get the best treatment and quick service, you guys are the best!
Jeff S.
August 26, 2021
Kirk assisted me with endorsing an existing policy. He was extremely helpful and was able to e-mail me the updated renewal declaration page within minutes of me sending him the signed endorsement requests.
Dani P.
August 26, 2021
Within a 30 minute time frame Donovan Garret had completed the endorsement I requested and emailed me the updated dec page! A+
Irene G.
August 26, 2021
Donovan Garrett-Always very responsive!!!
Sarah T.
August 26, 2021
I am very impressed with the professional customer service and quick responses! Thank you!
Leydi H.
August 26, 2021
I’m very satisfied with the service provided.
Kevin B.
August 26, 2021
Both Donovan Garrett and Sarah Graeber are rock stars. They guided me through the process like the true professionals they are.
Many thanks and looking forward to working with them in the future!
Yvette B.
August 25, 2021
I can always count on Kirk Yates to provide the best customer service. His quick turnaround is remarkable! What a great asset to your company! It's a pleasure working with him!
Linda M.
August 24, 2021
Jennifer is professional and prompt. Appreciate her attentiveness. Thank you for your assistance.
Anette D.
August 24, 2021
Great, fast service! Same fast turn around when I had to request a revision to my first quote.
Misty F.
August 23, 2021
I have received AMAZING fast service from the start!! Both Donovan Garrett, and Jennifer Alzate have been amazing! Give them a shoutout!!! :)
Holly G.
August 23, 2021
Happy with Service-quick response. Donavan Garrett was very professional and updated my address request in as soon as I reach out to him. Thank you! Appreciate your speedy service.
Sandra T.
August 20, 2021
Jennifer Alzate was wonderful and very easy to work with. Jennifer promptly responded to all correspondence with clear and precise information as to what was needed or what happens next. I would hire Jennifer! I would hire Donovan also! He is always incredible to work with as well. Service excellence! You have a great team!
Nancy S.
August 19, 2021
I submitted an endorsement at 4:21 pm, requesting a mortgagee change. At 4:30 pm, I received the updated Dec Page listing the new mortgagee. I have been working in the insurance industry for over 30 years, and I have never has such a quick response!
Carol A.
August 18, 2021
I was VERY pleased to speak with Jennifer. She addressed my needs immediately. Excellent customer service !!
Thank you !!
Cheryl C.
August 17, 2021
We needed proof of flood coverage on a policy we had just inherited and the client was late in paying. The bank was going to force place coverage. Kirk Yates confirmed that the policy had been renewed and provided a declarations page quicker than I could type my request to him. The bank then asked for a full policy and within minutes, I had that to forward to the bank to close out their pending. A HUGE thank you to Kirk and his quick and efficient customer service and no delays! Great Job...and I hope you get that special prize I said you should have!
Tia W.
August 16, 2021
Quick Turn Around! Jennifer was SUPER prompt in taking care of my needs. Great service! Thank you Jennifer!
Marcela N.
August 12, 2021
I just wanted to let you know that an agent of yours helped me a lot with an endorsement for a policy for a mutual client. Her name is Jennifer Alzate, she was amazing and fast with the resolution given to me, thanks a lot!
Lester E.
August 11, 2021
Jennifer Alzate and Sarah Graeber made the task of revisions to my policy so simple and easy that it turned out not to be a problem. Thank You Ladies.
Robert H.
August 11, 2021
Jennifer Alzate was very helpful and responsive with helping out when our mortgage was transferred to a new company. She got us a new Declarations page in about 5 minutes! Thanks, Jennifer!
JJ S.
August 5, 2021
Jennifer Alzate was great to work with. Pleasant, knowledgeable, and very quick with her response. Nice to work with good people.
Sue R.
August 4, 2021
I just needed to take a moment and let you know that I have never, in all the years that we have been writing with your company, had any type of issue with Kirk. He is always so helpful, prompt and pleasant!!!!! I enjoy working with you Kirk, thank you!!
Shawn K.
August 3, 2021
Service and timeliness was outstanding, had to have things ready for a closing so thank you.
Sandra T.
July 30, 2021
I work for Spitz Insurance Agency and wanted you to know what an asset you have in Donovan Garrett. He always goes above and beyond. He is amazing! Thank you, Donovan!
Michael B.
July 29, 2021
Donovan was efficient and very helpful to get the amendment done.
Claire S.
July 28, 2021
I needed to get a flood policy done fairly quickly. This company was amazing. Thank you.
Molly B.
July 28, 2021
I needed a rush endorsement and was able to get it all done with in a 12 hr period! Fantastic work by Kirk Yates & Garrett Donovan!
Mary Lou G.
July 27, 2021
Very helpful and pleasant.
Suzan M.
July 26, 2021
Thank you for the help in obtaining a dec page so quickly to send to a mortgage lender!
Christina W.
July 26, 2021
This company was the easiest and quickest in regards to getting a quote, underwriting, binding and getting an invoice. I called and immediately got someone on the line, they are super fast and helpful. Thank you Jennifer Alzate!
LoriAnn M.
July 23, 2021
Extremely impressed with the service I received from Jennifer Alzate, Thank you for making this process so easy!
Melanie P.
July 23, 2021
I could never have written so many flood policies without Sarah. We have had a few tough ones and she helps me through every single one. She is so good at what she does.
Chase G.
July 22, 2021
Hi! Just wanted to let you know that I had a GREAT experience talking to Jennifer Alzate--she was so helpful and nice!
Debbie Z.
July 15, 2021
I just want to say that as much as I hate to pay flood Insurance. I have been working with Kirk Yates Underwriter. and I have nothing but positive feed back. He is quick and efficient, and responds to emails efficiently, Makes paying my policy a little easier.
Thank you Kirk!
Deb C.
July 14, 2021
Donovan and the entire staff have been prompt and professional to work with. They have come through to help one of my clients to be able to proceed with her closing as scheduled.
David K.
July 14, 2021
Jennifer was a rockstar for me this week. A client had a large account and we needed policies in place for a pending closing. Each time I asked for a small change, etc. it was completed in amazingly fast time. The entire TFIA Team should be commended - I rarely if ever have issues and they always assist as much as they can if there is a problem.
Jeff B.
July 13, 2021
I just wanted to express my appreciation for Krissy's diligence and her high level of commitment in showing support to our agency.. Thank you!!
Catherine A.
July 13, 2021
Donovan Garret is absolutely amazing! He always goes above and beyond.
Jill B.
July 12, 2021
I have been a client for about 5 years now. The service is great.It has been a pleasure dealing with Kirk and the team. They have also been able to save me money each year. I highly recommend TFIA for your insurance needs. Thank You for all your help through the years.
Sarah M.
July 12, 2021
The promptness of the endorsement completed was so appreciate, especially when we deal with the mortgage companies. Thank you so much.
Gail S.
July 6, 2021
Jennifer Alzate just spent many minutes on the phone, working with me to understand and then to remedy my policy issues. She never lost her patience, her sense of humor, her kindness or her professional behavior as I asked and she answered the dozens of question that I had for her. In a world where employees are usually the poorest of representatives for their companies, you have a winner in Jennifer.
Greg M.
July 1, 2021
Donovan, Sarah, Jennifer, Missy and Sarah (I hope I have the names right) have all been so helpful and patient with me and I want to thank them for the extra effort! Hopefully we'll hear from FEMA with good news. If you need anymore information, please let me know. Thanks again!
Kaity A.
July 1, 2021
Amazing Employees. I just wanted to say a quick thank you for the hard working, incredible employees that TFIA has. I work pretty frequently with both KIKI Cleare and Kirk Yates and I cannot say enough about how professional, knowledgeable and timely they are with anything and everything I ask of them!
Both of these employees are an incredible asset to TFIA! Thank you for such amazing service!
Lisa C.
July 1, 2021
Sarah was incredibly helpful, patient and explained the situation clearly. every customer service rep should be so good!
Celia C.
June 30, 2021
Great customer service! Hi, I just got off the phone w/ Jennifer Alzate and what a pleasure it was! She was so personable, researched my question very quickly, and followed up with a confirmation email almost immediately after our call was over. Kudos to Jennifer
Charles C.
June 28, 2021
Thank you for all your help. You have been a great help.
Irene G.
June 30, 2021
Donovan went above and beyond to provide us with a quote in a timely manner. This was not a typical quote as many changes to the limits and deductibles were asked of him.
Shameika H.
June 30, 2021
Great Service. Thank you for your level of understanding of, and attention to urgent matters. Your customer service was amazing.
Chris T.
June 29, 2021
TFIA has been the best to work with for a commercial flood closing. They are very nice to speak to via phone. They explain everything needed in order to get policies written. Too bad the remainder of the insurance industry isn't as nice and helpful. Sarah and Donovan have been fantastic throughout.
Katharine F.
June 25, 2021
Jennifer was so helpful, kind, and so willing to help in any way!!!
Catherine A.
June 23, 2021
Donovan Garrett not only satisfied all needs but it was done at the speed of lightning! Thank you so much!
George C.
June 23, 2021
Excellent customer service from Donovan Garrett-A+. It is a pleasure to work with Donovan. You have an excellent U/W in this man.
Thank you.
Akash K.
June 21, 2021
Fastest and Accurate Response.
Deb B.
June 18, 2021
Above Superior!!! Fast response!!!
Tammy S.
June 18, 2021
Donovan Garrett restored my faith in Flood Company processing. I requested that the banks mailing address be changed and he had it processed and over to me within 5 minutes. That is unheard of. Thank you Donovan for a job well done!
Carl H.
June 18, 2021
I am 100% satisfied with the service I receive from everyone at TFIA. From the ease of submitting a quote and application to the superior service I receive for endorsements and renewals, the experience is far above my expectations.
Today's experience involved updating a mortgagee clause as I had accidentally sent over a typo that was interfering with the mortgage company's processing of the renewal payment. I was on the phone with the mortgage company and was able to get the typo fixed in a couple of quick email responses. The rep on the phone from the mortgage company said "You _already_ got them to change this for you??" I can't believe it!"
Believe it!
Thank you again!
Donna G.
June 17, 2021
Great Service. Just wanted to compliment Donovan Garrett on his outstanding service! Thank you!
Thomas Z.
June 15, 2021
Peace of mind & Saving money = PRICELESS. We have lived in our home for 30 years and have never had flood insurance because we thought we could not afford it. I heard about TFIA insurance from a relative. I inquired about the insurance, requested a quote, received an approved application and signed the papers all in one day. (all online!!) Thank you for being so helpful and making the process so simple.
Gail O.
June 15, 2021
Excellent customer service by Angelica Barreras. Super speedy service, professional and very clear communication skills.
Gretchen R.
June 15, 2021
Best quoting help from any Flood carrier! Sarah Edwards is far and above the best Flood Service representative I have worked with out of all the carriers I know. She is prompt and repeatedly checks her email to provide alternative quotes to help my clients who need to meet deadlines. I only wish I had found Sarah sooner!
Christopher W.
June 11, 2021
Jennifer Alzate took care of the changes needed on the application in a very quick and precise manner. I am pleased with the speed and efficiency of working with TFIA.
Lori B.
June 11, 2021
Jennifer Alzate was easy to work with, prompt, and provided great service! Thank you!
Rebeccah H.
June 11, 2021
Efficient! Just wanted to let you know I appreciate how quickly I receive help from your representatives. They are easy to get by phone and email and I have been able to get documents so quickly. Thanks!
Alois H.
June 9, 2021
I have called several times for information and each time I called the agent was very helpful, patient, and polite.
Amanda M.
June 9, 2021
Excellent customer service. The customer service from this company is the absolute best! They always respond to questions and endorsement requests within 1 day; most of the time within a couple hours. The ability to pay online and then very quickly receive amended documents is greatly appreciated by me, my clients and the loan processors. Donovan and Sarah have been phenomenal lately as there have been a lot of back and forth with a couple policies as far as changing limits and deductibles. I've never once felt like I'm interrupting their day and they have continued to handle my questions and requests with grace. I can not say enough how much I appreciate the awesome customer service.
Gina S.
June 8, 2021
My first time writing business with this carrier and my experience was superb. Everyone is very helpful and responsive time is amazing. I will be sending more business your way. Thank you for a great first experience.
Kasia W.
June 4, 2021
Excellent service from Kirk Yates.
Nick P.
June 3, 2021
Jennifer did a great job (as usual) servicing my clients.
Sharon M.
June 2, 2021
I just want to thank Kirk Yates for his immediate professional response to my e-mails. He is always eager to help and goes above and beyond for our agency!
Tia W.
June 2, 2021
Donovan was great. He was super quick at completing my request. Thanks!
Brittany M.
June 2, 2021
Kirk was so quick at responding with my update and providing me with the documents needed to help a mortgage company. I just wanted to make sure that he was acknowledge for being so prompt at his job. Thank you!
Brad A.
June 2, 2021
Service on new account. Great service!
Greg T.
June 2, 2021
Quality of service. Sarah Graeber was excellent on top of everything and pleasant. I will be passing your info along we are in a neighborhood that requires flood. While I disagree with the designation in this case it’s required and your professionalism and cost were excellent. I am a licensed realtor 40 years, FYI creditability.
Mark E.
May 28, 2021
Since I switched coverage to the flood insurance agency I’ve been more than pleased with their service and their rates.
Michael G.
May 28, 2021
I like to Give KUDOS to Donovan G help me late Friday when many places don’t even pick up the phone , he help me and the client finish a last minute flood policy. Thank you!!!!!
Michael G.
May 28, 2021
Excellent staff to work with. We place most of our accounts with them.
Michael G.
May 28, 2021
Excellent staff to work with. We place most of our accounts with them.
Freda H.
May 26, 2021
Your process was really easy, premiums are affordable and Donovan is great to work with!
Lacie R.
May 26, 2021
Kirk is always wonderful. I can always count on him to respond quickly, and help me out with whatever I am needing! Great customer service to us agents!
Gaby C.
May 26, 2021
Excellent service and super fast !!
Charyn W.
May 24, 2021
I appreciated your professionalism in handling my phone call and request.
Jason M.
May 21, 2021
Excellent and quick service! I always love working with the underwriters at TFIA. They are quick to respond to policy questions and flood application reviews. Donovan specifically was very helpful getting the app to sign and then the invoice back to me quickly before the weekend. Love working with this team!
Katherine L.
May 21, 2021
Amazing, Fast and Reliable Service! Thank you Donovan for the excellent service! You are always quick and helpful when anything is needed. It definitely makes a difference to our agency and is greatly appreciated.
Alison R.
May 21, 2021
Jennifer Alzate was extremely efficient in handling my request. She had what I requested to me in under 2 minutes- outstanding!
Carol C.
May 20, 2021
I requested copies of Flood renewal decs and they arrived so quickly. The fastest I have ever received from any company. Thank you Kirk Yates & TFIA!
Maria R.
May 20, 2021
Jennifer Alzate- Flood Underwriter has been great she has helped me close on two flood policies within 2 days and made the transition very smoothly not only for us at the agency but for the insured as well. Thank you very much!
Kelly H.
May 19, 2021
Jennifer Alzate completed my endorsement in record time and was so great to work with.
Madeline R.
May 19, 2021
I just wanted to give praise Kirk. He took care of a problem and made it a simple process to take care of.
Linda S.
May 18, 2021
Sarah is great!
Celeste M.
May 18, 2021
Kirk is always so helpful and efficient.
Twanna J.
May 14, 2021
I just wanted to say that Donovan has helped me tremendously and been very responsive. I am so happy with his service and appreciate all of his hard work.
Valerie R.
May 14, 2021
Flood Quotes & Applications-This is the fastest service for Flood I have ever experienced. Quote help to issuing the application with revisions twice. Thank you...
Joe W.
May 13, 2021
Prompt, accurate reply to requested change this a.m. Great job!
Susan D.
May 13, 2021
Wonderful service and help. I just wanted to say thank you so much for the ease of working with this flood. Jennifer Alzate was WONDERFUL to work with, quick responses and super nice. Thank you for the ease of working with the private flood.
Concetta G.
May 12, 2021
The service Donovan has given me and my client has been exceptional. Also he has been a life saver to me in understanding how to write the new map changes and not letting insured have any lapse in coverage!! Tremendous help and it is most appreciated as its not easy navigating through this and he has been patient with me trying to wrap my head around the process to be able to explain to my insured's. Justin Bryer has also been most helpful in getting our insured's requests done efficiently accurately and just has great with service like Donovan. Thank you to your team for such great service during this most challenging time of rewrites and keep as much business with your company and not having to move!!
Joan K.
May 11, 2021
Thanks for your super fast response to my request to remove a second mortgagee on a flood policy! Much appreciated.
Bonnie P.
May 10, 2021
Called in for renewal and Jennifer Alzate was amazing, took care of me and emailed policies as well with very little turnaround time. Was very efficient.
LeShawn B.
May 5, 2021
I called the week of April 26th. One week later, I had Flood insurance, at a very affordable price, the next week. I spent months searching for Flood insurance that I could afford. I dealt with Jennifer & Donovan. Both were very professional, and knowledgeable when it came to Flood Insurance. They were able to get the job done in a very timely manner.
Juliet B.
May 5, 2021
Besides saving us lots of money, everyone was so helpful and prompt, I really appreciate all the work. Gratefully, Juliet.
Annette P.
May 5, 2021
Prompt service with excellent communication. Thank you so much Donovan for always taking care of our Agency! We appreciate you and TFIA.
Jill C.
May 4, 2021
Good afternoon. I just want to send kudo's for Kirk Yates. I was having some problems with a lender place flood policy, with a mutual client. kirk was so helpful, and quick about it. Great, customer service. Thank you, Kirk!!
Margaret M.
May 4, 2021
I have emailed twice in the last week about updates to our flood policies. Much to my surprise, we received a swift response and our requests were addressed. Thank you for the great service!
Alison R.
May 1, 2021
Just wanted to take a moment and let you know that Jennifer was awesome! I called just to verify I submitted my request correctly and she offered to take care of it for me on the spot and got it done quickly and efficiently.
Trace H.
April 30, 2021
I called in today to pay for my mother's flood insurance because she needs it for her reverse mortgage conditions. Your customer service rep Kirk Yates was very helpful and sent me emails for every step so I knew the payment proof was forwarded to the reverse mortgage company that is often difficult to work with. Kirk's informative communication set my mind at ease... thanks TFIA!
Ryan F.
April 30, 2021
This was my first submission with Private Market Flood. Not only did they have the best price, but the process is SUPER SIMPLE!! Wow!! I wish all policies could be submitted this easily!
Ryan F.
April 30, 2021
This was my first submission with Private Market Flood. Not only did they have the best price, but the process is SUPER SIMPLE!! Wow!! I wish all policies could be submitted this easily!
Tara K.
April 29, 2021
I just like to say that in all my years in insurance, Flood insurance was never my favorite. Since I have quoted with TFIA and going through the application and binding process, I have found it to be so quick and easy! it doesn't get much simpler than this! I now look forward to quoting and writing flood policies with TFIA!
Gia M.
April 28, 2021
My call was so quick and easy, and form sent immediately, thanks so much!
Dustin B.
April 26, 2021
Once again getting a quote, getting the policy issued and paying for it could not have been easier!!! Thanks for making the process painless.
Sandra B.
April 23, 2021
Thanks to Sarah Graeber for her super prompt and courteous handling of my request to change the mortgage holder on my policy due to refinancing my mortgage.
Denise R.
April 21, 2021
Donovan Garrett was amazing he got the policy bond for me with 30 min and did changes for me in min . the turn around in the binding and doing changes to the policy was just amazing. Thank you.
Lonnie F.
April 21, 2021
I'm very pleased with the way my application for flood insurance was handled. Mr. Garret was very helpful.
Brian B.
April 21, 2021
I needed a policy same day. Donovan made sure it got done. He saved the day and the deal. Incredible service!! He was very helpful on holding my hand to get it done.
Brian P.
April 21, 2021
Jennifer Alzate is the best! She is courteous and knowledgeable, a true asset to your company. She deserves a raise!
Sandra B.
April 19, 2021
Great service. Very fast and professional.
Courtney B.
April 19, 2021
Kirk has answered all my questions and did it promptly.
Krystal B.
April 14, 2021
I just wanted to send a quick note to let you know that Jennifer was so quick and efficient with my requests. It has been an all-around great experience working with her. Thank you!
Alina C.
April 13, 2021
It is refreshing to deal with Donovan Garret. It is such a busy time in the insurance industry. I was grateful for a speedy and thorough explanation/answer to my questions.
Maria R.
April 12, 2021
I wanted to reach out and explain that Donovan has always been very helpful when I reach out by email or phone and answers all my question quickly and on time. I really appreciate working with him and your company.
Brittany T.
April 12, 2021
This place was very quick with responding and delivered excellent customer service! Shout out to Jennifer A, she was awesome!
Valery C.
April 8, 2021
I needed full policy jacket for one of my clients. I received most efficient help. Thank you
Kathleen M.
April 8, 2021
In the process of refinancing my house, I needed to increase my flood insurance. Kirk Yates took care of everything within minutes. This is the best customer service I have experienced in years.
Scott P.
April 8, 2021
I always receive great service. System is easy to use and I can provide my clients with flood rates very quickly. Underwriting is a pleasure to work with, always very responsive.
Ashley B.
April 8, 2021
Excellent, prompt, and VERY friendly service!
Lori S.
April 8, 2021
Your entire staff is wonderful but Jennifer is prompt and knowledgeable. Great person to have onboard.....
Christina R.
April 8, 2021
Just wanted to compliment Jennifer Alzate on her amazing service and quick response time. I never run into problems with this carrier, but it's nice to be reassured every time I do need something that you all are so quick to help. Thank you so much Jennifer!
Monique W.
April 7, 2021
Customer Service. I was very pleased with the service just given. Thanks
Ginger B.
April 6, 2021
Flood Cancellation Process-Kirk Yates responded immediately to my email requesting a phone call to discuss the flood policy cancellation process. Explained by phone and then followed up with an instruction email. Made my day!! Thank you Kirk.
Marlena M.
April 6, 2021
Donovan was great to work with to our client's policy endorsed quickly and efficiently, this was one of the easiest transactions i have ever had done. Thank you so much Donovan.
Samantha O.
April 6, 2021
I called and spoke with Kirk Yates this morning to find out if a policy was still Active and Paid in Full. I also requested a change be made regarding our Ruoff Mortgagee Clause address. He took care of each item promptly. After updating our new Mortgagee Clause address, he then emailed an updated copy of the policy premium. Prompt and polite response from Kirk Yates. Much appreciated!
Gail O.
March 31, 2021
Great service from Angelica Barreras. Great turn around time on requested service!
Shelley O.
March 31, 2021
TFIA and Jennifer Alzate were a dream to work with! After going back and forth with our current flood insurance provider for weeks about a $2000 hike in flood insurance, TFIA and Jennifer made our whole day. The speed with which this transaction happened was amazing! Jennifer was wonderful and even revised our first contract so we could take advantage of the two-year rate lock. What an absolutely wonderful experience. We hope to be customers for years to come and share our wonderful experience with many of our neighbors who also require flood insurance on their homes. Thank you so much for such a streamlined and easy process.
Cheryl M.
March 30, 2021
Donovan was extremely helpful and provided prompt assistance in getting me the documents my client needed for a 4/2/21 2nd mortgage closing.
Thank you!
Ruth C.
March 30, 2021
Jennifer Alzate was a huge help to me when issuing a policy for a mutual client. She was very efficient and friendly. I appreciated her assistance during the start of my day!
Jeremy G.
March 24, 2021
I requested a flood excess quote and received a reply form Sarah very quickly. I was very impressed with the fast service and great attitude.
Would highly recommend!!
Danny P.
March 23, 2021
Donovan has provided me excellence service over a couple week period. Not only does he get all the answers I need, but in a very timely manor.
Erin R.
March 22, 2021
Kirk Yates processed an email request very quickly and efficiently today. It was great!
Lou Ann T.
March 19, 2021
I have never had a claim before Irma, and I had flooding in my house after Irma. My claim was handled professional and with speed. When my neighbors were still fighting with FEMA, I had all my money in hand to finish our house. I can't say enough nice things about TFIA.
Brennan B.
March 19, 2021
I am an agent and we have been using TFIA quite a bit as of recent. The service turnaround speed is amongst the best of all carriers. Everyone on the phone is easy to work with and understanding. The rates are also really saving us on some of these beach front homes. The idea of a rate lock is so smart!
Definitely will continue to use TFIA.
Timothy L.
March 19, 2021
The Flood Insurance Agency is responsive, readily available, and make navigating residential flood insurance painless!
Connie R.
March 18, 2021
I had the pleasure of speaking with Kirk Yates this morning and his service was exceptional. I called to verify if payment had been received on a flood policy, he was able to answer my question right away and then offered to email me a copy of the renewal declaration page. Great work, Kirk!
Brent R.
March 18, 2021
Prompt, accurate, service.
Mallory B.
March 16, 2021
Kirk has always been very helpful whenever we contact him regarding endorsements for flood policies. By the time I go to make a note about sending a request, he has sent it back completed. He always does an awesome job.
Debbie A.
March 16, 2021
I needed a flood cert updated with the correct city so I emailed Justin Bryer and he was a BIG help, got me what I needed in no time.
Angela G.
March 16, 2021
I just wanted to say that Donovan was very prompt in response, answered my question but went above and beyond and advised me on how to handle in the future. Excellent service and greatly appreciated.
Sharon M.
March 12, 2021
Thank you to both Donovan Garrett and Sarah Edwards for helping me with this quote.
Melodene B.
March 12, 2021
Thank you for being so quick to respond. It is so nice to work with a company who truly puts their customers first.
Peggy M.
March 11, 2021
Donavan Garrett fulfilled my request almost instantly.
Jonathan B.
March 9, 2021
High Velocity Service. I recently enrolled my agency to do business with The Flood Insurance Agency, I was very impressed with the helpfulness and speed in which we were able to get the process completed quickly, Sarah and Krissy were able to move things along efficiently. Great Job.
Jodi M.
March 8, 2021
I am an agent in NJ and I just wanted to recognize Donovan Garrett for helping me out tremendously on Friday at almost 5pm with increasing coverage for a loan closing for today for one of my very important customers! He is always pleasant to work with and while I was in a panic I wouldn't be able to get the request completed at such a late time, he made it happen!!! Thank you Donovan!!! Always a pleasure!!!
Mike G.
March 2, 2021
Wanted to recognize the service I received from Donavan. His turn around time for all correspondence is unbelievable and he went above and beyond to help me.
Matthew M.
March 1, 2021
I received outstanding service from Jennifer Alzate regarding replacing my current FEMA policy. She was thorough, her emails were informative and concise, and I was able to obtain a new policy at substantial savings in a matter of hours. Highly recommended.
Monica C.
February 26, 2021
I am a High Net Worth Account Manager in Charleston, SC. I have worked with Kirk Yates for at least 3 years. He is always responsive, professional and cordial. Great work ethic, I always appreciate him. Thank you
Christie-Lee W.
February 26, 2021
Excellent Customer/Agent Support. In a time where COVID has created delays in responses and or servicing, it's most refreshing to have a Carrier whos personnel is very responsive & courteous!!!!
Stephen W.
February 25, 2021
Was not expecting such a quick turn around on my change request. Thank you!
Gail O.
February 24, 2021
Sometimes I wonder how it's humanly possible for Donovan to turn around documents at the speed he does. Always professional. Great service!
Dennis H.
February 24, 2021
I just wanted to sat that your agent Jennifer Alzate, CA Lic # 0L50969 has provided excellent service in initiating and updating my Flood Policy with TFIA. Her hard work and prompt responses to my questions is greatly appreciated.
Nicholas L.
February 23, 2021
Kirk Yates exhibited exceptional service in helping to revise a binder. I was very happy with the help he provided me.
Inge H.
February 19, 2021
I want to say that between Sara Graeber & Donavan Garrett who both did an amazing job in helping me with my client they both were very efficient and Donavan was extremely fast in getting back to me.
Meghan S.
February 18, 2021
Thank you to Kirk Yates for amazingly fast service and helping me make several changes to my insured's flood policies at the request of their lender!
Kelly L.
February 17, 2021
Great Service By Kiki Cleare! She responds quickly to my emails and always willing to help.
Savanna B.
February 17, 2021
Quick turnaround time!
La Donna D.
February 16, 2021
First time to place business with TFIA. Great experience all the way around.
David C.
February 16, 2021
She has done a wonderful job helping us get the FEMA qualification on our property. It was a long and arduous process and she help clarify things for us all along the way.
Mei W.
February 16, 2021
It has been a pleasure working with The Flood Insurance Agency. They are very courteous and follow up often. Pricing is very competitive. I highly recommend placing business through them.
Pat L.
February 16, 2021
Donovan answered and within minutes he had sent what we needed to satisfy an audit in process. He may not have saved us any money, but he saved our sanity. Thank you Donovan for excellent customer service.
Joe L.
February 16, 2021
I got a prompt answer back from Donovan about the policy being paid. I have always gotten prompt service on other things like Mortgagee Changes or payment status.
Patricia W.
February 12, 2021
I appreciate the service I have received from this company.
Nancy B.
February 12, 2021
Excellent service, explained everything clearly and a concise proposal for flood insurance.
Darlene W.
February 12, 2021
I just want to say how great it is to work with this group of people. Customer service agent Donovan Garrett rocks!
Waverly W.
February 11, 2021
Friendly, informed and quick service. Jennifer was SO easy to work with and answered all of my questions. I LOVED the online premium calculator.
Webster K.
February 11, 2021
Thanks Donovan. Sorry my voice was so bad but I just got over a sore throat. Thanks for being patient and the fast service. You’re always a big help!!!
Angela M.
February 10, 2021
The call was quick and sweet and resolved in less than 1 minute. Very happy!
Nancy B.
February 10, 2021
Quick, excellent, friendly service!
Kate J.
February 10, 2021
Donovan was quick and efficient with his quote. Thank you!
James P.
February 10, 2021
A message to Kirk Yates and The Flood Insurance Agency for the continuously prompt responses and support for our Flood Insurance needs. Thank you.
Sue T.
February 9, 2021
Mr. Garrett was very quick for my request of a customers flood policy.
Dave W.
February 9, 2021
Mr Yates answered on the first ring and I explained to him that we receive e-mails each day from the USPS showing us each piece of mail we will receive later that day. On 2/5/2021 your Private Market Flood Ins envelope was displayed, but not placed in our mailbox. Kirk offered to e-mail a copy to me and I had his Flood Policy Renewal Declarations e-mail before we finished our conversation. We will be mailing our $716 renewal payment today, hopefully it will quickly find it's way to your Gainesville Fl location.
THANKS KIRK!
Leonard S.
February 8, 2021
Cancellation of Policy-Jennifer was absolutely pleasant to work with. I had a terrible experience with my insurance broker. I am pleased that the experience wasn’t a stressful process. Thank you!
Mary P.
February 5, 2021
Super quick and accurate! Well done, thank you, Beth
Suzanne M.
February 5, 2021
Kirk did a fantastic job in getting me the information I needed, and made everything happen very quick. We needed a change on a current policy, and he was on top of it. Very quick response to emails, and had the quote back to me in a matter of minutes. When the change needed completed, he had it done and back to me. Needed the final Dec page, he had it back to me. The client is now able to close on time. Thank you Kirk Yates! Fantastic job!
Thomas M.
February 4, 2021
Sarah was very pleasant to deal with and quickly took care of my issue. Nice to have such good, quick customer service! Thanks!
Jana V.
February 3, 2021
Received a revision to the Mortgagee clause in a matter of minutes.
Gail O.
February 3, 2021
I had the pleasure of working with Donovan on a policy change. Thanks to his knowledge, he prevented me from making a mistake. I'm grateful for his patience and professionalism. He's an asset to your team!
Daniel P.
February 3, 2021
Jennifer A. dealt with my concern immediately, resolving my issue within 5 minutes of my call. Well done, Jennifer!
Amy Y.
February 3, 2021
Thank you for the very prompt service!
Kim N.
February 2, 2021
Thank you for the outstanding response to a recent endorsement request and also a payment and policy release issue. Kirk Yates went above and beyond to assist us in resolving a renewal and also when asked to endorse for a mortgagee clause change.. Kirk proceeded to turn around the change within a half hour of the request! Thank you again for being top notch in service during these challenging times, we certainly appreciate it when we can be happy and turn around and make our insured's even happier. Keep up the great work Kirk!
Thank you again Flood Team
Steve N.
February 2, 2021
Donovan was great! He kept me in the loop during my flood submission and issued the policy within hours for a customer who was in a big rush. Thank you Donovan.
Belinda J.
February 1, 2021
Donovan Garrett gets an A+ today, very helpful. Thank you.
Belinda J.
February 1, 2021
Donovan Garrett gets an A+ today, very helpful. Thank you.
Alicia S.
February 1, 2021
I Just want to let you know that Donovan Garrett is such a sweetheart and pleasure to work with. He answers my emails right away, and gets me what I need right away. You guys are lucky to have him on board! Thank you Donovan for being such a pleasure!
Jon B.
January 29, 2021
Although it was unfortunate to have our residency status changed due to a misunderstanding of fact, it was resolved quickly by your staff.
Thank you for your action to correct this matter.
Tammy T.
January 29, 2021
Jennifer and Kirk were very quick to send my quote. I’ve never seen faster service. The entire team here is truly amazing. I love working with them!
Cathy D.
January 29, 2021
I requested Kirk to perform an endorsement for me. As I mentioned to Kirk, usually with other carriers it takes 24-48 hrs. but he impressed me by responding within the hour. Great services.
Maggie C.
January 28, 2021
I am with Pinckney Carter Insurance Company and just wanted to commend Kirk Yates for his superb service that he provided me today. I needed to make a change on a mutual client's policy. I called Kirk, he gave me his email address and before I could even attach his phone call to my client's file he had sent me the endorsement with the change. With quick responses like that it freed me up to take care of a couple more task on my desk for today. You have a great employee and I appreciated him helping me. Thanks.
Debbie J.
January 28, 2021
Sarah Graeber has been extremely helpful with getting this policy rewritten to the FEMA preferred program. I couldn't have done it without her and she never acted like it was a burden. She is full of great information and a helpful attitude! Thanks Sarah!
David V.
January 28, 2021
AWESOME!!!! is actually an understatement of the quality care and service that Kirk and Jennifer provided. THANK YOU SOOOOO MUCH!!!!!!
Allen M.
January 27, 2021
The process was quick and easy. They answered the phone on the second ring, answered all my questions, promptly emailed the change form and easy to return submit prompt, and emailed me the new premium invoice within minutes.
Delbet E.
January 26, 2021
I was surprised at the very quick responses I got from your company. I am very satisfied. Your tools for changing my coverage were simple and very easy and I got an almost immediate new bill and paid it just as fast.
Jan C.
January 22, 2021
I contacted Kirk to get a lien holder added to a policy for ours. He was very police and asked if I could request by email and I had the declaration pages faxed to me within minutes. Great Customer Service!
Kathrine P.
January 21, 2021
Amazing service, extremely helpful and extremely quick with taking care of issues.
Myron M.
January 20, 2021
My recent interaction with Kirk Yates was a very positive experience. He understood my request. Handled it with professionalism.
Susan F.
January 20, 2021
Always there to help me and answer any questions I may have. Very, Very Helpful. Thank you for all you do.
Alfred J.
January 20, 2021
Great company with great prices to do business with! Love our new home, thank you for our coverage! Saved us a ton of money. We look forward to many years of business with your company.
Lois R.
January 19, 2021
Very quick response to my inquiry.
James S.
January 15, 2021
Donovan Garrett was extremely helpful and easy to work with in regards to my first flood quote with The Flood Insurance Agency. I appreciate all his help and I will definitely place business with you all in the future . I have been an agent for 40 years here in Bradenton, Florida. Thanks again for a job well done.
Deborah B.
January 15, 2021
Excellent service for agents. TFIA answers quickly and handles requests at the speed of light. Awesome service from Kirk Yates. Thank you!
Lauren G.
January 15, 2021
Your website was very easy to use. I was a little hesitant to 'submit' my application however, after I did, I receive an email from Underwriting for approval along with my application. Thank you for making this easy for us insurance agents!!
Marc G.
January 13, 2021
William was so helpful and professional assisting me with a flood insurance policy with you! William contacted me concerning my mortgage company not paying the invoice in a timely manner. He was concerned about me loosing coverage. Without William being so engaged with clients and their policies I would not have been aware of this issue. A big thanks to William!
William A.
January 12, 2021
Great job! Thank you very much for the prompt service!
Chris W.
January 11, 2021
Kirk Yates has been very helpful to me and my client, Eric Bricker. He has responded very quickly and provided thorough responses. Thank you!
Susan F.
January 11, 2021
I am an agency administrator and anytime that I need assistance from TFIA, they are very quick to respond and are very helpful. It is nice to know that you can always count on getting the information quickly or getting any and all questions answered. Very helpful and I am very appreciative.
Paula P.
January 8, 2021
The service that you guys have especially Kirk Yates and his team is amazing, we thank you!
Richard I.
January 6, 2021
I got a call from a client after hours, she wanted options on her quote. I told her i will make the request, and we should see it next day by noon. I got two options back in 4 mins. Thank you Donovan and the Flood Insurance Agency Team!
Kathy A.
January 6, 2021
Jennifer Alzate was exceptional in her dealing with the transfer of an existing flood policy from Seller to Buyer. The transaction which we have found quite difficult at times was made simple and efficient by her.
Sherri J.
January 5, 2021
I would like to comment on how efficient Sarah Graeber is. My change was processed in a timely manner. Great job Sarah!
Jim S.
January 5, 2021
I am very happy with the great customer service I received from Donavan Garrett. He was extremely helpful and provided me with great customer service. Thank you.
Michelle B.
December 31, 2020
I always appreciate the quick response & easy to work with!
Mike W.
December 30, 2020
TFIA is outstanding with all aspects of service and policy change requests are processed almost immediately, Jennifer Alzate handles one of those requests for my agency today and she was as efficient as she was pleasant. Very refreshing in today's world.
Michael S.
December 29, 2020
Just wanted to let who ever is in charge that Jennifer Alzate and Sarah Graeber were super helpful and made the who progress super easy. Happy New Year.
Daiane A.
December 23, 2020
Best customer service ever! A huge shout out to Donovan Garrett for helping me get my agency appointed in a matter of hours! He was so responsive to all of my emails with an amazing turnaround time! Thanks to him and Sarah Graeber I was able to get a flood policy bound within the day as quoted and my client was able to proceed with his closing!!! I am very appreciative of there time!
Nancy K.
December 23, 2020
Excellent service! Sent a request for a revised quote and had it back in 30 minutes! No matter what you ask for, we get it within the hour.
Elba F.
December 22, 2020
This is to commend Donovan, he's always very helpful. He gets the job done within a short time frame, usually within 20 min to an hour and same day. I hope to continue to deal with you, you are appreciated.
Deana C.
December 22, 2020
Jennifer Alzate has been a God send through the whole process of getting a policy bound. Through pushed back closings, changing dates, and receiving payment...she has helped me through it! Thanks Jennifer!
Helene M.
December 22, 2020
Donovan Garrett with a great (and prompt) help to me to get these policies renewed. Thank you Donovan!
Ramie B.
December 18, 2020
Quick turnaround and excellent service from Donovan.
Gerald H.
December 16, 2020
I needed flood insurance in a hurry for my mortgage closing and Jennifer and the Flood Insurance Agency team came through in a heart beat. Their quote was considerably lower than I had from my regular insurance company (I don't know why), so I was well pleased. I would recommend them to anyone needing flood insurance.
Jen F.
December 15, 2020
Thank you Donovan, for taking such good care of our clients!
Greg N.
December 14, 2020
Kirk is a great man and helped me with a flood situation that was dire! He helped me immensely! Kirk for President!
Iwona L.
December 11, 2020
Jennifer Alzate-Excellent service.
Bruce C.
December 11, 2020
Donovan jumped cheerfully into a complicated effort to confirm flood insurance fees had been overpaid by $200/year by Chase, my escrow agent, because they failed to record my residence as owner-occupied. I’d been down this road in July, and received assurances it was sorted out, but it wasn’t. Donovan handled the emotions, convinced me he’d fix it, worked smart, explained clearly, and I believe it’ll get done. Pay him more and put him in training he’s good.
Wayne B.
December 10, 2020
The process of obtaining a new flood protection policy from TIFA was completed quickly and with ease. Both Jennifer and Sara made the transaction for me easy and understandable. Thank you, Wayne
Molly H.
December 10, 2020
WOW! I sent a request to change the payor on the policy to the mortgage, and get an updated declaration page to Donovan Garrett. He had the change made and the updated declaration sent to me within one minute. Very impressive and so greatly appreciated.
Cindy L.
December 10, 2020
Kiki is so amazing, she always comes through in a timely and manner and is so nice as well!
Cathleen B.
December 9, 2020
Donovan Garrett was very helpful! I just started this job and had never processed a Flood quote before. As usual, the bank needed something asap and Donovan helped me understand the process and get what I needed. He even stayed late to get it done. Wonderful person!
Savanna B.
December 9, 2020
I am totally impressed with the quick turn around time ! WOW ! If only every company was this quick our jobs as agents would be so much easier!
Lucy H.
December 4, 2020
She was so helpful and busted her rump to get everything I needed for my loan on time. Very thoughtful, understanding, and really took the time to make me feel cared for. Give Jennifer Alzate a promotion and a big fat raise! She deserves it!
Rachel S.
December 4, 2020
Donovan Garrett provides great, quick service. Always appreciated.
Brenda C.
December 3, 2020
Quick service from Kirk Yates. I was super impressed with the response and service I rec'd on 12/3/20. I found Kirk's name in our customers files who has 3 flood policies with the private market. He sent me the new information as to who to send endorsement request to. And than to my surprise very quickly he completed the request and sent me the updated declaration pages. Thanks Again for the efficient response.
Celeste M.
December 3, 2020
Once again, very good service provided.
Cheryl H.
December 2, 2020
You all did the best job ever!! Can't think of any way to do it better. Had the quote, forms, and invoice within a couple hours!!
Nicole C.
November 25, 2020
I received get service from Jennifer Alzate. She helped me quickly get a policy issued before the Thanksgiving holiday Weekend. It was much appreciated.
Rachel S.
November 25, 2020
Donovan Garrett provided very speedy, great service today.
John W.
November 24, 2020
Every issue that I ever had with changing the coverage of my house was done very fast and professional. I tell everyone that I know that needs flood insurance to call.
Carman S.
November 20, 2020
This was the fastest easiest flood quote and issue I have completed in a while. Really great service!!!
Greg C.
November 19, 2020
Donavan's service has been very prompt on assisting me with mtg closing. Keep up the good work.
Mark K.
November 19, 2020
TFIA has always been quick to return the application and Policy when issued. Less than a Day most of the time.
Sandra T.
November 19, 2020
I called 20 to 25 minutes before you closed and Donovan was able to have the application approved and I received it within 10 minutes. Great service! Donovan is amazing!
Cindy R.
November 18, 2020
I was in need of flood insurance coverage. My policy had always been issued through the government which at one time was the only source for flood insurance. I have used this company for several years now. Their service is exceptional. Any time I need to make a change, I send a request by email and I receive an immediate reply. It's as if they have a magic wand! I am so happy one of my own customers referred me to this fantastic company.
Julie C.
November 18, 2020
Awesome service! Thank you Corbin. We received a mortgagee change endorsement in less than an hour!!
Pati M.
November 17, 2020
Jennifer and Donavan really got me through a pinch. They were awesome!
Samuel F.
November 17, 2020
These folks have been outstanding from A to Z. Very fast and responsive. Highly recommended.
Barbara G.
November 17, 2020
Sarah was very helpful and patient. She explained everything well. Appreciate her kindness.
Donna W.
November 17, 2020
Just a note to let you know I rec'd EXCELLENT service from Jennifer Alzate today!!!
Brent R.
November 16, 2020
Always great service. Surpassing all others.
Carl H.
November 16, 2020
I've always been extremely satisfied with the service from everyone at TFIA, but especially Jennifer when I need any changes on existing policies. Lenders request changes on mortgagee clauses and it's awesome to be able to flip those back to the lender. Makes us look good and I appreciate it!
Linda G.
November 12, 2020
Sent email to Kiki Cleare and she responded immediately with the renewal. Awesome!
John M.
November 11, 2020
Donovan was a delightful pleasure to work with and most important punctual. The experience was great - Thank you
Robert J.
November 10, 2020
The fastest service anywhere! I highly recommend!
Joel F.
November 9, 2020
Sarah was GREAT to work with! I had a tight deadline form a lender but her turnaround times an any request I had were so fast that I got everything I needed with plenty of time to spare!
Eddie E.
November 5, 2020
I just want to give kudos to Jennifer Alzate. She is always a pleasure to speak with on the phone or by e-mail and is always prompt with her assistance. She is a great asset to TFIA.
Angela T.
November 5, 2020
Corbing Trimble-Always prompt and helpful! Great customer service!
Polina M.
November 4, 2020
Jennifer was a great help today! Quick response, positive attitude and prompt response to my request! Five stars! Thank you very much!
Tiffany A.
November 4, 2020
Donovan was amazing at helping our mutual client. I couldn't be more impressed with how he handled things.
Kelly F.
November 3, 2020
Kirk checked on the policy payment no matter how many time I asked.
Kelly F.
November 3, 2020
Kiki's service is FANTASTIC!
Patti K.
November 2, 2020
As always, Kirk Yates, responds to any and all of my questions/concerns in record time - which is so greatly appreciated in a super busy office like ours. Thanks Kirk - keep up the amazing job!
Eileen W.
October 30, 2020
I have to say that I have received Exemplary customer service from TFIA whenever i have contacted them, whether for a change, a quote or a question. Thank You so much.
Benjamin B.
October 30, 2020
Jennifer was so quick to respond and showed a real level of professional patience. I love working with Private Market Flood!
Tammy D.
October 29, 2020
Thank you Donovan for the great service today... Your quick response made the whole application process so easy to complete (even with the all the changes) !! You along with the whole TFIA C/S team are a pleasure to work with ! thanks again.Tammy
Robert W.
October 29, 2020
Fantastic service! You guys are great!!!
Cherie D.
October 29, 2020
Superior Service! I absolutely love working with Private Market Flood! Every request is handled quickly and easily!
Denise M.
October 29, 2020
I am an agent for BWC and have the pleasure of working with TFIA. They are wonderful !! Prompt, courteous service with every policy that I have written with them. Thank you for making my job easier. You are appreciated!
Patricia C.
October 28, 2020
Corbin Trimble is always a big help! Thanks so much!
Jeremiah F.
October 28, 2020
Responsive, quick and efficient. Very happy with TFIA and Jennifer Alzate, easy to do business with and always professional. Helped my client when NFIP made it impossible to deal with.
Michael S.
October 28, 2020
I just wanted to say that Justin Bryer was very helpful and answered all my questions quickly and on point.
great service.
Alicia S.
October 27, 2020
Once again, the service I received from Donovan Garrett was exceptional.
Cecil T.
October 26, 2020
What a great attitude this guy has. Every problem the lenders had he addressed them quickly. Would recommend him to everybody I can. Ty for making this process easy for me.
Ryan H.
October 26, 2020
Donovan was quick to respond to any question or inquiry I had. Just wanted to say thank you for your help.
Bob W.
October 24, 2020
Fantastic, fast service! Thank you!
Keren S.
October 23, 2020
Phenomenal email response time over the last 2 weeks with the customer service reps, Jennifer Alzate & Sarah Graeber!
Jeremiah F.
October 22, 2020
Donovan is always great to work with and is very quick with communication which is great!
Dave G.
October 22, 2020
Donovan Garrett and Sarah Graeber teamed up to provide exceptional service today. Because of their work we were able to serve our customer. Thanks so much. God bless y'all.
Keren S.
October 21, 2020
Donovan-Thank you so much for your quick response to my inquiries. Keren
Jennifer M.
October 21, 2020
I would like to take a minute and give a big THANKS out to Kirk Yates and Justin Bryer. I called in with a problem I was having and both took the time to LISTEN to me and then pointed me in the right direction to resolve the issue. It has been resolve and I am appreciative. Thanks Again.
Ronda M.
October 20, 2020
I just wanted to state the response time from your company is awesome! Donovan was great!
Erick C.
October 16, 2020
You guys have the best rates and with the rate lock options, not many can complete. Donovan was very helpful with me and answered any matter within minutes. Very good customer service.
Richard M.
October 16, 2020
Please accept this thank you to Justin Bryer. I contacted him for assistance with my flood insurance. He was extremely helpful and was always prompt and clear with any question I had. In my opinion Justin is an example of the high level or service that I would like to receive, and seldom do, in every professional interaction. Simply a great experience!
Ryan B.
October 16, 2020
I had trouble with a different flood insurance carrier and had to obtain a new flood quote and policy very quickly. TFIA and Donovan Garrett provided me with an accurate quote, answered all my questions, and helped me approve an application and issue a policy within minutes. Extremely fast email replies and service. Thank you very much for your speed and professionalism.
Cathy M.
October 16, 2020
I would like to recognize and thank Kirk Yates. He is consistently responsive and helpful every time I have needed assistance!
James J.
October 14, 2020
Just wanted to say I got immediate and excellent service from Donovan Garrett. Thank you.
Madeline R.
October 14, 2020
Donovan was excellent on assisting me with the renewal policy for an insured. He was able to email me the form needed and explained how the site worked. Very knowledgeable and helpful.
James S.
October 13, 2020
Jennifer Alzate of TFIA was most courteous, knowledgeable and responsive in expediting our flood insurance application and answering all of our questions.
Sean H.
October 12, 2020
I had an urgent issue with on of our clients that needed resolution. Donovan understood the situation and made the necessary correction within
minutes. Thanks for the excellent service!!
Barbara S.
October 8, 2020
Donovan was very helpful in answering my question in a very timely way.
Brenda H.
October 7, 2020
Easy to work with and super fast service! Thanks for the fast response time and ease of completing apps and quotes.
Brenda V.
October 6, 2020
This company is great to work with, great staff. Fast, friendly, efficient. Highly recommend them for private flood coverage.
Tracy C.
October 6, 2020
The response time from TFIA team is always above board. Donavan Garrett is always timely and provides the exact documentation or explanation to support whatever our question may be. Always a pleasure to work with this team!
Donna E.
October 6, 2020
Quick service response!
Stephanie S.
October 6, 2020
Just to tell you what a pleasure it is to work with Kiki! I obtain my flood documents in record time and she makes everything easy for us agents.
Jennifer W.
October 2, 2020
Help to lower insurance. Just a big thank you!
Carolyn R.
October 2, 2020
Our agency would like to say thank you for the amazing service we have received from Jennifer Alzate and all of the agents. We are pleased with the quick response to our questions and policy service Thank you.
Ann Marie M.
October 1, 2020
Thank you to Kirk Yates - always helpful with anything we need. Answers to questions or help with a policy. It's great to work with this company - the communication is #1.
Timothy S.
September 30, 2020
The Customer Service provided by Sarah Edwards, and staff, in helping us jump thru ALL the Mortgage Company hoops was above and beyond.
The speed and flexibility to help our client close their loan was impressive.
Kayla L.
September 29, 2020
Jennifer Alzate does such an incredible job all the time! Quick, responsive & extremely nice! Thank you!!!
Timothy L.
September 28, 2020
Had an issue and Jennifer help me out and had it corrected in minutes. Had the corrected dec page in 5 minutes. Thanks Again
Michael G.
September 26, 2020
The people at The Flood Insurance Agency are the best I’ve found to work with, all of my flood business is now directed to this company, they are the best.
Paula B.
September 25, 2020
Donovan has always provided great service!
Susan V.
September 25, 2020
Received great service! Worked with Kirk Yates and he was extremely prompt with responses and everything was finalized very quickly.
Paul S.
September 24, 2020
We at our agency have found the support and quickness of processing at the flood agency to be superior to anyone. Donovan Garrett is really very helpful…Strongly recommend…
Lacie R.
September 23, 2020
I've worked with Kirk various times on different insureds flood policies. He is always so fast in his response, and so helpful! From getting documents to quotes, he's been awesome! Thanks Kirk!
Jonathan B.
September 23, 2020
This is actually my second testimonial regarding my Private Market Flood Insurance agent Jennifer Alzate. The first one was because of how easy she made it to get the insurance I wanted. This one is because she has gone above and beyond since. The bank has asked strange questions such as "Why is the garage marked as nonresidential?". It's worth mentioning what makes this a strange question. The bank already knows that the garage is completely empty and detached from the house. I had no clue how to answer this in a way the bank would except. Jennifer defined exactly what it meant for something to be considered "nonresidential" under the terms of the policy I had been provided. I was impressed at how well she could answer. She continues to work with me in a way that makes me feel comfortable with the choose of insurance I have made, while simultaneously knowing exactly how to make the bank happy too. A happy customer, Jonathan B. P.S. Keep her on my case, but give her a promotion!
Paula B.
September 21, 2020
Great Service Today-Happy Monday - Just wanted to let you know that service today was wonderful, thanks so much, Paula
April L.
September 16, 2020
Donovan responded quickly to my requests and made the transaction a breeze. I appreciate his responsiveness and professionalism. Thanks Donovan!
Scott J.
September 16, 2020
The Flood Insurance Agency is a great partner for your agency. Great Response, Great Service, Helpful people!
Julie E.
September 15, 2020
Jennifer Alzate has been a fantastic help in getting our insurance switched over. Was way out of my lane trying to do this myself, but she made it much easier!
Lillian P.
September 15, 2020
Hello, I just wanted to comment on the excellent customer service I received today! The agent I spoke with (Jennifer) answered all of my questions and helped me out so much! She spent time with me explaining everything I needed to do! Being a senior citizen (78 yrs.) meant more to me than you know! Great staff! Thanks again.
Carrie P.
September 14, 2020
I want to thank Kirk for providing me with excellent customer service. I have been working on a mutual client since 09/09/2020 and Kirk was the only one to be able to help me with the account. Thanks again Kirk!
Frederick S.
September 14, 2020
Mr. Yates has been a pleasure to work with in my purchase of Flood Insurance which I doubt I will ever need, but which my bank requires in order to facilitate a loan. I had used the Flood Insurance Agency in the past when our house was mortgaged but canceled it when we paid off our mortgage since the property has not had a flood in 70 years. However, we recently needed to request a Home Equity Loan in order to finance another home purchase and Mr. Yates helped me through that purchase so that I got the same thing I had in the past. Not only was it the same, but he also showed me how paying for it upfront instead of through an escrow account would actually save me considerable money. Then, when the particulars of the bank loan required some tweaking of the effective date, he also did that in a very efficient manner. Kirk is fantastic in my mind and I wish everyone I dealt with had his customer service skill and efficiency. Thank you again!
Teresa E.
September 14, 2020
Donovan, exceeded my expectations of your service turn around. I am very pleased with the friendly tone of the contact with him and his prompt attention to detail. He is wonderful.
Brad A.
September 11, 2020
Application for processed by Donovan Garrett, Great turn around time on this application!!
Sandy S.
September 9, 2020
Excellent service. Thanks for expediting flood policy for us so quickly, courteously. Your assistance was terrific, and we appreciate not being hassled or "put off" with excessive emails and nonsense. Will use you folks whenever possible.
Kerrin D.
September 4, 2020
You guys are great- as an independent agency you are so incredible to work with. Every rep i've interacted with is quick, very kind, and treats our
requests with urgency.
Drew S.
September 4, 2020
I have worked with around 6 flood carriers with some regularity over the past 5 years; this company is by far the easiest to work with, and they are always available and quick to answer and respond. If I ever have an issue in the system, with billing or issuing, the team always gets it fixed. Donovan is fantastic and has bee a great point of contact. I use TFIA Flood 9 out of 10 times, if not more.
Sharon E.
September 4, 2020
Thank you Jennifer for exceeding customer service!!
Leonard S.
September 4, 2020
Sarah Graeber is an extremely knowledgeable and most likely the most pleasant customer service representative I’ve ever had the pleasure of dealing with. You’re fortunate to have her on your team.
Besian L.
September 4, 2020
Jennifer Alzate provided great customer service. Thank you!
Susan H.
September 3, 2020
Wonderful savings, saved the client over $1500 for the year and the service is the best, after dealing with some of the banks its a pleasure to deal with people who do know what is going on!!
Stacey S.
September 2, 2020
Very prompt service
Jonathan B.
September 2, 2020
The employee working my case, Jennifer Alzate, was great to work with. She gave quick feedback, and she helped out in any way I needed all while keeping a positive attitude.
Amber M.
September 1, 2020
Kirk Yates knocked it out of the park again with his amazing and fast service! Thank you so much for making our job easier in the agency.
Sandy S.
September 1, 2020
I needed a mortgagee clause change to one of my policy holders, I emailed request, and Kirk had it back within 5 minutes! Thank you for always being so prompt!
Christie W.
September 1, 2020
Excellent Customer/Agent Support-Always conveys politeness through email, thorough responses to inquiries as well as rapid response to inquiries! Makes my job a whole lot easier!!!
Jennifer G.
September 1, 2020
I just wanted to let you know that your customer service level is beyond wonderful! Things are always done quickly and with sincerity. I truly appreciate that.
Mark G.
August 28, 2020
Jennifer is a great asset to your company. She is always quick to respond to my emails and provide whatever I need for our mutual clients. Thank you Jennifer!
Brenda H.
August 28, 2020
The team at TFIA is fast, helpful, and very easy to work with! Kirk Yates helped me with a change on the policy for a client so they could close on their loan, the turn around time was minutes instead of days. Whenever possible I try to use TFIA for flood because the ease of doing business with them is wonderful.
Connie M.
August 26, 2020
Donovan Garrett was very nice and helpful in sending evidence of flood insurance for our mutual client. Thank you Donovan!
Emely B.
August 26, 2020
Donovan was very professional, responsive and helpful.
Robin E.
August 26, 2020
Best Service Anywhere! Everyone at TFIA is wonderful and have provided consistent and exceptional service. They have helped make owning a home or business a better experience for our clients. Just can't say enough good things about everyone at TFIA!
Christine G.
August 26, 2020
I just wanted to say thanks and how awesome it is to work with your team. Everyone has been great to work with so far.
Paula G.
August 26, 2020
Donovan Garrett gave exceptional service and very prompt! Thank you.
Dustin B.
August 26, 2020
Donovan did a great job and was very quick to get me re quotes with the changes that the bank requested. Thanks to him we were able to get the policy ready so the insured could close!
Dawn R.
August 25, 2020
Donovan Garrett- great service, so fast with answers. Made writing quoted a breeze and answered all my questions!
Michael G.
August 24, 2020
I’ve found the flood agency the easiest company to deal with, the response time is excellent and the staff is very very helpful all of the time. For any of my clients that require flood coverage I will always use TFIA.
Ginnay G.
August 24, 2020
Jennifer was very helpful and prompt with getting back to me regarding my current flood coverage. Best customer service I've had in a long time!
Demetra S.
August 23, 2020
Sarah Graeber has always been helpful with response to questions. Friendly, yet professional. Will call her again this week re my policy.
Sadie G.
August 21, 2020
Donovan is always so helpful in answering all of my teams questions. He gets back to us in a timely manner and always seems to go above and beyond what we ask. We appreciate the great service within our agency!
Jose R.
August 20, 2020
Jennifer is a great agent with wonderful communication skills and knowledge of her profession. Thank you Jennifer
Diane D.
August 19, 2020
I emailed questions to Kirk Yates who got back to me immediately with my answers so I could help the insured. Fast and friendly service is what it's all about. Way to go Kirk!
Hannah S.
August 19, 2020
I am an personal lines agent and often have many endorsements to process. Kirk is always such a great help. He gets it done right the first time, and is so speedy! He is always the first I email for assistance. Keep up the great work Kirk!
Benjamin B.
August 19, 2020
Everybody i have worked with at Private Market Flood has been super friendly, offered great efficient service and all the while offered to provide more. It means a lot to me to work with people that try and offer the same level of service that i also try and provide to my clients.
Thanks! PS, Recently, Sarah and Donovan have been so helpful through a really frustrating situation!
Shifa K.
August 19, 2020
Donovan was very quick to respond. She also guided me well on the process of submitting an endorsement. We usually don't hear back from carriers for a week but Donovan responded immediately. Very happy with the service :)
Daryl S.
August 18, 2020
More than happy with my service. I was writing my first policy in a very long time and needed help. After only being able to leave a message on the phone line, I emailed Donovan Garrett and received IMMEDIATE response. He helped me with all that I needed very quickly. Thanks Donovan!
Kevin K.
August 17, 2020
Donovan Garrett was exceptional an amazing and gave me results within minutes call me back within minutes from the initial response and I had everything I needed to send to my finance company and it took under 5 minutes for the whole thing. Awesome service great price great Insurance Company.
Loren M.
August 17, 2020
As usual, service is fast, friendly and very informative. I love working with you!
Jeremiah F.
August 14, 2020
Donovan always is very professional and timely to deal with, much appreciated in a busy world we live and the complexity of flood insurance.
Shane G.
August 11, 2020
I was able to get my policy completed in a quick and efficient manner. The service was by far the best service provided in the insurance industry. I
would recommend to anyone seeking to obtain flood insurance.
Kim D.
August 11, 2020
Jennifer is awesome! She always handles my policy and any questions quickly and is very helpful!
Lester E.
August 8, 2020
Kirk was extremely helpful in walking me through what was necessary to change my Flood Insurance Coverage.
Thomas A.
August 4, 2020
I was a reasonable person asking for an unreasonably fast response for a refi-closing scenario for my sister-in-law no less. The mortgage broker is asking for something today or the closing gets pushed. (arguably her own fault that she made mine) She claims to have sent a fax yesterday and didn't get a response...so my hopes were low. I happen to find Donovan's email in my system from a prior transaction...I shoot him the details and I get a response with the flood dec update complete in less than 3 minutes. Needless to say, he exceeded my wildly unreasonable expectations. I did not think that was possible. That is impressive and greatly appreciated. Thank you Donovan.
HH.
August 3, 2020
Donovan is a rock star! Always quick and accurate responses!
Paula B.
July 31, 2020
I am a long term agent of yours and consistently you provide great service. Thanks so much, Paula.
Jesse T.
July 31, 2020
I always get prompt responses and quick resolutions to issues. Thanks so much for the top level service.
Alicia S.
July 31, 2020
I have emailed Donovan Garret many time & always had prompt, informative service. Thank you!
Connie V.
July 31, 2020
Jennifer Alzate's customer service is outstanding! She is responsive & very helpful...thank you!
Duffy D.
July 30, 2020
We needed flood insurance to refinance for an addition. Your insurance was about half of what it would have cost to go through FEMA. Making our mortgage affordable. Our agent, Jennifer Alzate was very helpful thru the whole process. She made sure I had the coverage in time for the closing even on short notice. Thanks again.
Brennan B.
July 30, 2020
It has been a pleasure to work with Donovan at TFIA. He helped me get a policy turned around the same day and bound for a last minute renewal. The rate was the best in the industry that I have found. I will definitely be looking to TFIA in the future for our private flood renewals. Thanks!
Rebecca B.
July 30, 2020
As an agent it's a pleasure to work with the team members of Private Market Flood group. Every team mate that I have worked with is professional, friendly and very responsive in providing service. Thank You Jennifer & Donovan.
Roxann D.
July 30, 2020
I received the best service over the past couple of days from Jason Shores and Jennifer Alzate. However, I must say I always received great service from everyone I deal with.
Greg N.
July 29, 2020
Great Service! Thank you to the whole team for being so easy to work with. 10/10 work!
Sheri M.
July 27, 2020
Great service from the whole support team! As a newly appointed agent with TFIA, I had a lot of questions when binding my first policy. Everyone who has been a part of the process has been very diligent, and fast, when replying to my questions. Truly refreshing when dealing with flood insurance, as FEMA takes DAYS to get back. Cant wait to write more business. 2-yr Rate Lock is also a huge bonus for my clients.
Celeste M.
July 28, 2020
Donovan is always very helpful and responsive.
Sheri M.
July 27, 2020
Kirk Y. is great. Always a helpful response and willing to go above and beyond. Keep up the great work - I appreciate everything you do for us!
Norin L.
July 27, 2020
Thank you all, especially those of you that I constantly bother to assist our clients issues and questions. I really appreciate you kindness and urgency when responding and your help with explanations when requested. I believe that it makes a huge difference when we all can work together for the same goals and perfect client experience. Thank you for ALLLLL that you all do.
Toby K.
July 24, 2020
With a closing that was imminent, a delayed appraisal and the unexpected need for additional flood coverage. Donovan and the rest of the staff stepped up, walked the client through the application process, accepted payment and provided us with a much needed binder in record time. Much appreciated guys!
Gail O.
July 23, 2020
I've worked with Justin for some time and he's always amazing but he recently helped me save a client who we might otherwise have lost. He responds promptly and is professional and knowledgeable. What an asset to TFIA!
Sophia P.
July 23, 2020
Kirk Yates is great to work with. He is very helpful and responds quickly.
Gina R.
July 21, 2020
Worked with Donovan and he was great. Never had to wait for email reply's and he was very helpful!!!!
Gene R.
July 21, 2020
Very prompt reply I appreciate it.
Maria T.
July 21, 2020
Excellent Customer Care Received from Justin Bryer & Jennifer Alzate. This past Friday (7/17/2020) I spoke with a customer service agent. I found out my request that was backed up with a signed cancellation form they electronically sent me; was never cancelled after they had it for 22 days & counting. That agent promised to follow up with me on Monday the 20th. She never did. She had given me your company's number; I guess to fend for myself...again. Monday the 20th, I spoke with Jennifer Alzate. As you can imagine I was not a happy customer. Jennifer patiently listened to my issue, she was calming, caring, very professional & truly wanted to help me. She promised to get back with me and she did follow up with an email and had Justin Bryer call me all within an hour. I spoke with Justin and he was calming, caring, and also very professional. He promised to get back with me with a resolution and he did within an hour. I have dealt with a lot of people in my professional career. I was also part owner of an Underground Utility Construction Co. I know excellent employees, Justin Bryer & Jennifer Alzate are not just employees, they are your Company. They fully understand that concept. All my life I had made it a point to acknowledge out standing people. In my Company we always rewarded good work with bonuses, not just at the end of the year, but also during the year. Sometimes it was cash, gift certificates to a restaurant, we would tell our employees "to take the family out to nice dinner", sometime it was movie tickets & some cash for the snacks, etc. My point is I recognize and appreciate good people that truly care about the Company they work for. One last mention. When I asked Justin who can I contact to acknowledge his great customer service, he also asked me, to "mention Jennifer as well". Which I had every intention. YOU ALSO WANT TO TALK ABOUT "TEAM WORK & TEAM SPIRIT".....lifting each other up. That is character, that is smart. You are lucky to have them on your team!
Joel M.
July 16, 2020
I just wanted to take a moment to commend Kirk Yates today for his fast and accurate customer service in assisting our agency with a mortgagee change. Great job, Kirk, and I appreciate our business relationship with The Flood Insurance Agency!
Wendy M.
July 15, 2020
Kudos for always great service! Just a note to thank the underwriting teams for their fast and friendly service. It is always appreciated! Special thanks to Jennifer A., Sarah E., and Donovan G.
Carla K.
July 14, 2020
Always helpful, friendly, and prompt.
Doug B.
July 13, 2020
When I was refinancing my home, my new mortgage company required a lot of last minute information and minor changes to the policy. My agent Kirk Yates promptly responded, allowing the loan to close on schedule.
Marie B.
July 9, 2020
Kirk Yates and Justin Bryer are two of your excellent employees. They are always polite and very efficient in sending me back updated policies and anything else I ask for. I truly appreciate there dedication to GREAT SERVICE!
Betty W.
July 9, 2020
Donovan was very helpful throughout this process. It was done without a problems.
Cory M.
July 8, 2020
Donovan is always super responsive to my emails and he is greatly appreciated.
Kiara F.
July 8, 2020
Donovan is the rep that usually helps me with the flood quotes and policies for our office. He responds quickly and is always helpful with any questions or concerns that I have.
Sandra M.
July 3, 2020
Since I obtained coverage from TFIA their customer service representatives are always eager to help, extremely professional, and proof if insurance is immediately available. I would definitely recommend TFIA to anyone in need of flood insurance. Thank you for your service!
Mandy C.
July 2, 2020
This is my 2nd testimonial in a week about how amazing Donovan is. Today, in a clutch, Donovan saved the day. We had a closing and the limits weren't sufficient. Within 5 minutes, he had it all fixed, dec page and all. Truly, honestly, full heartedly- he is the best I have dealt with.
Connie P.
July 2, 2020
Turnaround time on request-I just want to say that I received exceptional service from Kirk Yates on a policy change request today and we really appreciate it!!
Jeff H.
June 30, 2020
Donovan was a great help to me in getting new business placed, and has been numerous other times in the past. I am impressed with the service provided by TFIA.
Mandy C.
June 29, 2020
Donovan is always very friendly and helpful, no matter what type of question. He responds quickly and efficiently. Great employee. Thanks!
Becca S.
June 26, 2020
TFIA is quickly becoming one of my favorite carriers to work with. The staff are always friendly, but my favorite part is their quick response to EVERY thing. Every email is returned almost immediately, applications are returned within the hour, the phone is always answered on the first or second ring and I LOVE that it is not an automated system. So much quicker to just reach a live person. Thanks so much for your excellent customer service.
Kelly F.
June 26, 2020
Kiki has always been so prompt with her service and very friendly! Top notch!
Mary Ann S.
June 25, 2020
I had a wonderful experience binding my first flood policy. Donovan Garrett issued the approval, dec & new policy in record time. My clients were also very impressed. Thank you for all your help.
Celeste M.
June 24, 2020
Once again, Kirk is so helpful and responsive.
Daria Y.
June 22, 2020
Omar Paz has been super helpful with any and all of my requests with TFIA. I'd be lost without his help!
Susie H.
June 19, 2020
I needed an endorsement to a policy and then a revision to that. Kirk was amazing. Very fast response on both transactions and very friendly.
Heather B.
June 18, 2020
I have continually received fast, professional and responsive assistance from Kiki. Great job!
Amber M.
June 17, 2020
As always I received such great service. I sent over a change request to Kirk Yates for an existing Flood policy and he updated the policy and had the revised policy documents to me within 10 minutes! Amazing!!! Thank you.
Lisa H.
June 15, 2020
Turn Around Time on Policy Change-Emailed 2 policy change requests to Kirk Yates and had them back in less than 5 minutes. That is very impressive!
Sadie G.
June 12, 2020
Donovan replied to my email within minutes answering my question and providing all necessary documentation. He's expedited response is greatly appreciated.
Ruth C.
June 11, 2020
Excellent Customer Service! Kirk Yates went above and beyond to send our agency updated policy documents for an insured's refinance. He and his team are always happy to help and provide excellent customer service. Thank you for making our jobs easier!
Nick P.
June 11, 2020
The staff at The Flood Insurance Agency is the best. Always polite, prompt, and accurate.
Jennie L.
June 10, 2020
I just wanted to leave a little feedback about KiKi Clear. I email her probably once every couple of weeks with all kinds of different things. sometimes it mortgage changes or requests for a copy of a dec page or renewal or policy or any other random question that I can't seem to find the answer to. She is always prompt and friendly. She is so responsive in fact, that I have shared her contact info with other agents in our office to get a fast response and we all say the same thing. We constantly brag on her around our office. That kind of service is what helps us agent keep our clients happy and keeps us coming back to TFIA. Please give KiKi a special Thank You from our agency.
Kathy B.
June 9, 2020
I can't say enough about the quick turn around from Kirk Yates. I barely hit send on an email before he answers me. I really appreciate not having to follow up!
Terrie B.
June 9, 2020
Very satisfied with the service! Easy to work with and Kirk is really fast on responding to emails and getting changes processed! Affordable flood insurance with The Flood Insurance Agency and excellent service, thank you!
Celeste M.
June 9, 2020
Hello, Kirk is always very helpful, quick to responds and pleasant.
Krista L.
June 5, 2020
Donovan is a super employee, always helps me get what I need and in a great timely manner. His service is truly the best. Keep up the great work, I really appreciate you!
Tim P.
June 3, 2020
Donovan handled my change request and answered my question about the "new application" in an extremely timely fashion. Very satisfied with
his service. Thank you!
William D.
June 3, 2020
All agents we dealt with were great. Rate was less than Neptune Flood.
Don T.
May 29, 2020
Service was excellent thank you Donovan.
Paula G.
May 28, 2020
Thank you for the prompt service and reasonable rates for our clients.
James N.
May 18, 2020
First, it was nice to call a business and a friendly voice answered and not an automated machine. I spoke with Krissy H and obtained all the info requested without being transferred to another department or worse yet, another machine. I am most appreciative of such knowledgeable and friendly service.
Sara T.
May 15, 2020
I received exceptional service from Donovan Garrett. The system is easy to use and response time is phenomenal. TFIA is definitely my go to flood market!
Keith D.
May 11, 2020
Our agent was very efficient to get back to us in less than 24 hours after we sent an email request about our policy. This is truly great service. Thank you for all your help.
Kathy T.
May 8, 2020
Thank you for being kind, courteous and quick; NOT the usual anymore! The phone call was easy and the email response was fast and correct; GREAT system!
Michelle B.
May 8, 2020
Awesome service! Quick & friendly.
Susan H.
May 5, 2020
Always a pleasure doing any service work or when calling in everyone works as a team and it shows! Never a delay~THANK YOU!!!!!
Becca S.
May 5, 2020
I am always impressed with the service I receive from TFIA. Anytime I send an email, I get a response almost instantly. Calls are always answered quickly and I love that I don't have to go through an automated service before reaching a customer service rep. I often email with Kirk Yates and he replies right away! Thank you.
Amber H.
May 4, 2020
Justin Bryer is one of the nicest agents I have worked with. Always quick and professional!!
Liz B.
April 29, 2020
Kirk is wonderful! Insurance can be crazy at times, and with the rush of everything its nice to know I can rely on Kirk to get us the quick changes we need in RECORD TIME! So thankful to have him as a contact!
Kayla L.
April 28, 2020
Donovan Garrett was extremely helpful for me today! He processed everything I needed within minutes and got me the documentation I needed for the lender for a closing. Thank you so much!!
Cindy S.
April 28, 2020
Donovan is the best!! He is always so fast and helpful. I left a message on the main voicemail yesterday for a call back and have not gotten a response. I remembered I had emailed Donovan before about another client so I emailed him and had a response in less than 5 minutes!! He is a great asset to your company.
Renee R.
April 23, 2020
I have to process a Broker of Record change, which is something I have never done before. Both Justin and Kiki provided exceptional, fast service and helped me tremendously. Thank you!
Michael B.
April 17, 2020
I started working with TFIA 6 years ago and they have been an unbelievable asset to me and my agency. I can't say enough about the efficiency, and professionalism of everyone I have worked with. Especially Kirk! He's the man!
Pamela B.
April 16, 2020
Super fast service! Always a pleasure to work with.
Jason J.
April 15, 2020
Excellent Service. I honestly wish I didn't need flood insurance. But I do and Jennifer Alzate was so quick and helpful with me increasing my policy that I feel like I may never shop at any other flood insurance agency.
Wanda F.
April 15, 2020
During these trying times I was having an issue with my home computer and getting a quote. I emailed Kiki at TFIA and thankfully she was able to email me the quote immediately. What a true pleasure the process was. Thank you so much!
Nilesh S.
April 14, 2020
It is always a pleasure working with your agency , the staff is absolutely super efficient and excellent immediate service , Working with Sarah is always been so easy and comfortable .we assure you of long term association.
Jim S.
April 14, 2020
I have dealt with The Flood Insurance Agency for a number of years and have found them to be quick to respond to my questions and provide valuable information regarding my insurance needs. I currently have two homes insured through them. Most recently I have dealt with Kirk Yates who has done an excellent job. I would recommend them to anyone looking for flood insurance.
William E.
April 14, 2020
We appreciate how quickly your office responded to our concerns that both mortgages were not showing on the renewal notice. Good to know we are able to count on you even during this rough situation we are all facing. Stay safe :)
Jill R.
April 10, 2020
I wanted to praise Kirk Yates for his consistent awesome service. I haven't had to reach out to TFIA for many things, so I don't really have a standard procedure how to process some requests or who to contact, but because I have Kirk's email, he is the one I tend to go to for help. He is so nice and extremely helpful and has always helped from beginning to end with anything I have ever brought to him...and very quick to respond too! Actually, all of the TFIA agents/CSRs get back to us faster than other companies and it is truly appreciated! Thank you very much and please acknowledge Kirk for his excellent service yet again today!
Jennifer D.
April 7, 2020
Sarah E is awesome! Sarah is great to work with, very knowledgeable, always responds in a timely matter and makes flood insurance easy for agents. I would highly recommend The Flood Insurance Agency to my clients!!!
Molly S.
April 6, 2020
Donovan Garrett was very helpful today in expediting my client's application with accuracy. Thanks Again!
Ned B.
April 2, 2020
Very responsive and take care of any issues right off. Donovan was a great help!
Chuck H.
April 2, 2020
Wonderful service. Always fast and efficient. Thank you.
Jeff F.
April 2, 2020
Sarah Edwards Rocks! I had a situation with my Flood Insurance premium. No one could seem to get it resolved...until I connected with Sarah Edwards. She immediately took all my information...really listened...then, in less than 24 hours, resolved my problem...less than 24 hours! So great. I'm very thankful for what she did to help me.
James Q.
April 1, 2020
The bank was on my case for a corrected flood declarations page, said they couldn't close without it, etc. I ordered the correction on-line, figuring it might take a few days to be processed. Wrong assumption on my part...I received the corrected dec from Corbin Trimble in about 5 minutes. Outstanding!!!
Therese G.
April 1, 2020
I requested a rush change of mortgagee for one of my customers that is going to settlement and the turn around time was literally in 10 minutes. Fantastic service!. Thank you!
Stacey L.
March 31, 2020
The quick and efficient customer service provided by TFIA is really appreciated!!
Linda B.
March 31, 2020
Thank you for your speedy service in correcting all the mortgage information on this policy for the customer. I appreciated your service.
Carmie W.
March 27, 2020
Fast, efficient and always able to help. Great to have Kirk taking care of us and our clients.
Andrew P.
March 26, 2020
Want to express my thanks for the great service that Donovan provides our agency. Any time we need help with a quote or binding a policy, Donovan always is willing an able to help. We appreciate you.
Judith B.
March 25, 2020
Even in this time of crazy worry. Kirk and Jennifer were extremely helpful and responsive. As everyone else right now I am sick with worry and it's nice to know that there are people out there keeping things running smoothly and being extremely helpful so not to add additional stress.
I can't tell you how much that is appreciated! Stay safe everyone!
Crista L.
March 20, 2020
I had reached out to Kirk with an endorsement request on behalf of a mortgage for particular wording to be added to the policy. He responded within minutes confirming that the coverage was already on the policy and there was no need to endorse. It was very helpful to have such a fast and efficient response.
Peter L.
March 19, 2020
Krissy was very helpful with our policy.
Anne B.
March 19, 2020
I recently worked with Omar Paz to complete a broker of record. He was extremely help and communicative throughout the process. I very much
appreciated all his help and guidance.
Vicky C.
March 17, 2020
Hats off to the service Omar Paz and your staff provide to our agency on a daily basis it's AWESOME! We appreciate your help and friendliness to do business!
Vicky C.
March 12, 2020
Corbin Trimble has processed 3 mortgagee change requests today very quickly and efficiently. Greta job!
Jennifer G.
March 12, 2020
Excellent Service! Kirk and everyone I have dealt with at TFIA have always been so helpful. They have also been very quick with their service and responses. I am very happy with TFIA!!
Sharon L.
March 11, 2020
We have had a lot of US Bank mortgagee endorsement changes in the last couple of days and I have been emailing Kirk Yates regarding them. He has turned around these endorsement requests so quickly and has made my life a lot easier in his promptness and I just wanted you to know how much I appreciate Kirk and your agency. Thank you.
Kimberly W.
March 11, 2020
Omar Paz is very accommodating and responsive whenever I need policy information for any of my clients!
Luke L.
March 11, 2020
We were in a pinch because an insured needed to make an endorsement to their policy in order to close on their new home. Donovan was extremely helpful and professional, and made a stressful situation very easy for us.
Alan J.
March 6, 2020
You have a great employee by the name of Corbin Trimble. I sent a request to your company to check on 2 Renewals for us and in no time at all, I received the response back. We deal with a multitude of carriers and the customer service your company provides is far above the others.
Carole B.
March 5, 2020
Omar always responds very quickly with issuing our policies, making changes, and helping our agency with any questions and concerns. A+ service.
Betty B.
February 27, 2020
I want to say thank you to Donovan for his quick response in assisting with getting my endorsement request taken care of.
Sandra T.
February 27, 2020
Sarah provided the endorsement needed in record time. Thank you, Sarah! Great customer service!
Patrice K.
February 26, 2020
Just wanted to send my appreciation to Kirk Yates amazingly fast customer service. Every time I email him a request, it is handled promptly - which is so greatly appreciated!! Nothing but good things to say about Kirk. Thank you!
George C.
February 25, 2020
Donovan and Sarah were a great help with this new flood policy. Your people at TFIA are really, really good. Thank you for that.
Sandra T.
February 24, 2020
Donovan was very professional and friendly, he answered all my questions and submitted my request quickly. He was very helpful, he answered all my questions. I appreciate his service excellence. I would hire Donovan!
Jerome B.
February 24, 2020
Good job Omar!!! Omar sent the Dec I need in no time - keep up the good work Sir and the rest of TFIA Service Crew I never had a bad experienced working with you guys, Thank you.
Michael C.
February 24, 2020
I just wanted to take a moment to speak about how wonderful Jennifer Alzate is. I am constantly impressed by her professionalism, courtesy, and efficiency. She is always extremely helpful and provides very quick turn around time on questions or endorsements that need to be processed. My customers and I are very grateful to her for all of her assistance and attention to detail. A million thank-yous are not enough to let her know our appreciation.
Erin G.
February 21, 2020
Omar was very helpful and the turn around time was quick. Highly recommend. Made the process easy.
Vanessa C.
February 21, 2020
I love working with Kirk Yates. He is always quick to respond, which makes my job a lot easier. Thank you for always having great customer service!
Karen B.
February 21, 2020
Always helpful!!! Thank you.
Dustin B.
February 20, 2020
The endorsement processing is amazing, I had a mortgagee change back in less than 5 minutes. Thanks!
Ingrid K.
February 19, 2020
Omar is professional and resolved our issue immediately. We received our refund in less than a week of finding an error in our account. I'm impressed how quickly Omar to care of us. Thank you for having great customer service!
John D.
February 19, 2020
Donovan, Just a quick thank you for keeping me up to date on this account I appreciate the quick response
Brenda W.
February 19, 2020
Thank you. Everyone is always prompt and courteous!
Kyle S.
February 7, 2020
Some of the fastest service of any flood carrier we work with!! Top notch!!
Kelsey C.
February 6, 2020
Omar was so great to work with. He was very helpful and very responsive. It was a great experience! Thanks Omar!
Ed H.
February 5, 2020
Donovan Garrett was very easy and efficient to deal with - Thank you.
Vicki S.
February 4, 2020
I appreciated the knowledgeable and polite Mr. Omar. Very helpful and remarkable turn around time.
Dawn R.
February 4, 2020
Kirk is always right on time with returning answers to my questions or processing any Endorsements I may submit. As an Independent Agency handling multi carriers and multi lines of business this prompt attention is huge when considering the work load per agent daily and is most greatly appreciated! Kirk is my go to whenever I need the job done and done quickly!
Lilit H.
January 31, 2020
Justin is great and so easy to work with. Always responds quickly and does his best. He had to amend the quotes for 10 times probably because the insured was asking for changes to compare the premium. He was very efficient and prompt in responding. Thanks.
Melanie P.
January 31, 2020
Donovan has been great to work with. He has kindly worked on several options for us for flood and very quick response. Very pleased.
Kuang P.
January 30, 2020
The policy service is incredible speed. I love it and will refer it to all my customers.
Tina C.
January 29, 2020
Omar Paz’s quick response to a customer service need was superior! Very helpful :)
Trevor T.
January 28, 2020
Polished and professional. I’d like to thank Donovan Garrett for excellent service today.
Adam P.
January 28, 2020
I received great help from Omar Paz when needing special assistance with a flood policy being rewritten mid-term!
Jane M.
January 23, 2020
Thanks Sarah Graeber & the whole gang at The Flood Insurance Agency. Sarah, you're very professional conduct is very helpful. I rec'd everything we discussed, and in a timely manner. I'm so thankful the previous owner of my home told me about The Flood Insurance Agency! Every interaction over these years has been positive. I knew you had my back, such a relief. Now that I'm moving next week, I'm passing along your info to the next homeowner now. Thanks again.
Lisa S.
January 17, 2020
The ease of doing business from quoting to issuing is fantastic!
Lori D.
January 16, 2020
So helpful and quick. I needed some changes made quickly to a policy in order to have everything in place for a closing. I worked with Kirk and he had the changes I needed done in 10 minutes! He was also very friendly. I will be bringing any future flood coverage to you. Thank you!
Paul W.
January 16, 2020
I called looking for a binder for a recently renewed insurance policy. Jennifer was very polite, she found the name of the insured, and emailed it to me right away. My internal auditors were looking for all the insurance binders and it was so nice to get the binder so quickly. Great Service! It lowered my stress level!
Drew S.
January 15, 2020
I have been working with TFIA for just 4-6 months, and switching offices and losing my flood markets was daunting -- the rates are competitive, but best of all is the service. the reps and underwriters are courteous, responsive, prompt, and knowledgeable. this is my go-to flood market, processing is fast, and the entire process from quote through application and bind is easy to follow. A+.
Alicia S.
January 14, 2020
I would just like to commend Donovan Garrett for always providing expert & prompt service.
Hannah M.
January 13, 2020
I cannot believe how easy the process was to change my flood insurance and save a significant amount of money. Jennifer was great!! Companies need more people like her! She was fast, actually answered her phone and was very professional! Thank You very much, and I will be talking to my neighbors!
Lori P.
January 10, 2020
Omar was pleasant on the phone and very quick to answer my question, along with emailing me the documentation I needed to provide to our mutual insured. Great job!
Denise N.
January 10, 2020
You and your company are great!! Thanks for being so quick to take care of this cancellation. We have been very happy working with The Flood Agency.
Brandy M.
January 8, 2020
Great Service! Very fast and efficient service from Kirk Yates. Thanks!
Karen J.
January 7, 2020
I file mortgage insurance claims for Citizens Bank and needed copies of our property's Flood Policy. Sarah Edwards was most gracious in helping with my request. Sarah verified all information, she is so positive and very eager to help. Sarah worked my request and emailed the information immediately making my job complete and by providing the policies we will be able to recover all our Flood Ins advances. Thank you Sarah, you made my experience fun and easy!!!!
Kelly F.
December 31, 2019
Kiki was great as always! I needed to amend a renewal and she did it quickly and was very thorough!
Liz T.
December 31, 2019
Kirk Yates is typically our "Go To" contact at TFIA for submitting service requests for our clients policies. He is always very responsive and super helpful. Today he absolutely blew me away with his 4 minute turn around time on a policy change! His speedy assistance was much appreciated!
Lauren H.
December 27, 2019
Called in for a rush on a declarations page for a clients closing on Monday. Omar Paz was able to get it right over to me. Excellent response time!
William M.
December 24, 2019
I have dealt with Donovan when I took the policy out. He is the reason I bought the policy as he explained all of the necessary items on the application from start to finish. His response to my questions was extraordinarily fast.
Kathy M.
December 23, 2019
Received very fast service from Kirk Yates today! I sent an endorsement request, and before I could finish noting my file I had the endorsement back in my inbox. Literally 2 minutes! Thank you so much!
Candice R.
December 20, 2019
Omar was very polite and professional on the phone when I called to get a copy of our mutual clients renewal policy. He was quick to help and sent the policy over via email right after we hung up. It is very nice to work with someone so efficient.
Edward B.
December 20, 2019
Kirk Yates is outstanding at his job. He is always very professional, and replies to my questions and requests in an extremely timely manner. He is definitely an asset to your organization.
Ken M.
December 18, 2019
Quick note to say how impressive the service is from The Flood Insurance Agency. Kirk Yates in particular, is unquestionably the finest in his field.
Hat's off to him and TFIA.
Mary G.
December 18, 2019
I called to get Flood Insurance Declarations and Omar was very pleasant and willing to help me out. I received the email from him with the Declarations right away after our conversation. Thank you for the promptness! Very nice to work with!
Joe B.
December 13, 2019
Donovan did a great job getting the agency set up to do business, the service was fantastic and fast, all signed up and ready to go in about hour.
Lisa I.
December 13, 2019
Thank you for your time and efficiency in assisting me with obtaining this flood insurance policy. Your team has been very kind and helpful!
Natalie T.
December 12, 2019
Kiki processed requests for me faster than any insurance rep I've needed changes from so far! She is awesome :)
Colleen D.
December 11, 2019
Omar Paz is great! I got a reply in less than a minute or two. Really appreciate speedy customer service, especially in regards to checking on payments for our insureds. Thanks, Omar!
Vicky C.
December 10, 2019
Kiki Cleare is always very helpful and prompt in any request I have. She makes it very easy to work with flood!
Jason P.
December 9, 2019
Hello, just wanted to drop a quick note and let you know how helpful Omar Paz was with the recent policy I submitted. We bound coverage and Omar was quick to respond to every email I sent and couldn't have made the process any easier! Thanks again Omar!
Audrey G.
December 9, 2019
Super fast service!!!! Two thumbs up!!!!!
Giovanna K.
December 6, 2019
Donovan was ready to help & completed my request immediately!!!
Paul F.
December 6, 2019
Donovan Garrett just provided over the top Customer Service. Keep up the great work, Donovan!
Paige A.
December 6, 2019
Donovan Garrett was extremely helpful with some questions that I had. Kudos to him!
Annette P.
December 3, 2019
Donovan Garrett awesome customer service! Thank you so much for your assistance with our request. You were very helpful and had a great attitude.
Brian O.
December 2, 2019
Donovan provided excellent service. He responded quickly to my question, and followed up with e-mail confirmation.
Charles E.
December 2, 2019
Thank you again for the quick personal service. The staff at TFIA has been second to none with support to our Agency whenever needed.
Mollie C.
November 28, 2019
Kirk Yates and his assistants went above and beyond the call of duty to assist me in getting appropriate flood coverage requested by my bank. He made quick and efficient adjustments including generating new paperwork at a moment’s notice. Thank you!
Deb C.
November 26, 2019
I used the Flood Insurance Agency for the first time today. It was very easy to get an agency appointment set up. The service is incredible. They are very responsive and knowledgeable. I will be using Flood Insurance Agency for future clients.
Cindy S.
November 26, 2019
I love using this company because their customer service is the best!! I especially appreciate Donovan Garrett because he has helped me on many occasions get just what I needed in record time! I highly recommend this company.
Ann Marie M.
November 25, 2019
I would like to thank Angelica Barreras and her coworkers for helping me with a very urgent matter on a current policy. They made it so easy and within 24 hours everything was done. The personal service and fast response time was above the five star level of service. Thank you and I'm so glad we are able to work with your company!!!
Carolyn F.
November 22, 2019
Donovan made it easy to update the payor, we paid off our mortgage last year.
Debra B.
November 22, 2019
Donovan Garrett was so helpful. I called in to ask if a customers flood insurance was paid. It was and he offered to send me a copy of the dec page for our records. I received this in minutes. I replied back to see if it was possible to receive another policy and he sent this one in minutes also. His service was outstanding. I do appreciate his help and friendly service.
Jessica M.
November 19, 2019
I just did business with Kirk Yates. His service was very professional and very prompt! Thank you. Jessica
Chelsea H.
November 15, 2019
I just wanted to say that Donovan Garrett is absolutely one of the best representatives I have ever worked with! He is extremely helpful!!! :)
Drew S.
November 14, 2019
Over the last decade +, I have written with many flood channels, private & direct. At my current place of employment, I use 3 channels to quote -- TFIA is by far the best, easiest, and most accurate company I quote with. Additionally, they are unmatched in their customer service and response time. Donovan answered the phone every time I called, was always polite and pleasant, and very clear in his explanations and directions. I am extremely pleased thus far, as is our client. Pricing is also very competitive. All in all, I have had an excellent experience with TFIA, and am looking forward to writing with them in the future.
Mark M.
November 12, 2019
The service I received from Omar was excellent. I applied too early for flood insurance in May to be in effect Jan. I applied again in Nov. by sending Omar an email, which he responded to the same day. Omar was good enough to have kept my original application so I did not have to start all over. Much appreciated. I have completed the required forms online and am in the process for obtaining the flood insurance. Thanks a lot Omar!!
Erin G.
November 8, 2019
I'd like to thank Garrett Donovan for his quick response and helping me with multiple changes that I needed in a short period of time. Very pleasant to work with.
Diana S.
November 8, 2019
Donovan Garrett helped me on Wednesday when I called about my insurance rates. He was so professional and polite. So many times when I reach out for assistance at businesses, there seems to be a loss of customer service and appreciation. This is not the case with Donovan. He went the “extra mile” for me. Bravo Zulu. It was greatly appreciated. Sincerely, Diana
Ana R.
November 7, 2019
Today I contacted your company and had the pleasure of speaking with Mr. Omar Paz. I am writing because I would like to give you my testimony. Mr. Omar Paz has an exceptional customer service, a positive and friendly attitude. He was willing to help in whatever way I needed and he went the extra mile. I congratulate you for having an exceptional employee that makes your company stand out.
Lori S.
November 7, 2019
Justin Bryer-He is the very, very best employee ever! So responsive and so helpful. One of the reason this is my go to company for flood........Lori
Kathleen M.
November 7, 2019
Donovan Garrett was friendly, efficient, and knowledgeable. I really appreciate his helpfulness and efficiency.
Maria K.
November 7, 2019
The quickest turnaround ever! I requested to amend flood coverage. Received revised renewal premium notice in 11 mins!!! Thank you Jason Shores! A job well done!
Cheryl M.
November 5, 2019
Awesome service received from Donovan Garrett. He was very helpful and prompt in returning the completed certificate.
Roxann D.
November 5, 2019
I needed a change processed increasing the dwelling limit and it was processed within 30 minutes from the time I applied the money. That was excellent service which I really appreciate. Thank you!!!
Robert M.
November 1, 2019
Donovan did a great job, got us what we needed and was very polite A+.
Alan J.
November 1, 2019
I wanted to let you know that you have a exceptional employee by the name of Justin Bryer. Every time I request information regarding a policy, the reply from Justin is lightning fast. We really appreciate the service. We deal with hundreds of insurance carriers, and the service he provides is the best. Thank you.
Jody T.
October 31, 2019
Everyone through the years has been so helpful and the last person Garrett helped resolve the problem that we thought we had taken care of.
Stacey R.
October 29, 2019
Omar did a great job, fast and professional :)
Marie M.
October 29, 2019
Great service today from Donovan Garrett!
Lynda W.
October 22, 2019
I had a change to my policy and needed a copy of it very quickly. I called Donovan and he came to the rescue! He was able to send me the document I needed quickly. I have been using TFIA for 2 years now and have been extremely happy with the insurance they sell. Thanks again!
Shirley C.
October 18, 2019
Thank you so much for making it easy to write flood insurance with your company. The rate was better than any of the other carriers I had quoted with and it is easy to complete the application and get it processed. Again, thank you for being there when I needed you.
Audrey G.
October 17, 2019
Thank you for outstanding service! Always helpful and easy to deal with. We appreciate it. Thanks Justin and Krissy.
Laura S.
October 16, 2019
Wanted to thank Omar for taking great care of my request and quickly...we had a client needing a copy of their policy for a lending transaction and Omar got it to me very quickly and was very professional and pleasant on the phone.
Stacey L.
October 15, 2019
I am super impressed with the customer service provided today. I had e-mailed Kirk with an inquiry, and before I could even note my file and create a follow up for Kirk's response, he had already e-mailed me back with exactly what I was looking for!! Great job, Kirk! I really appreciate your quick response!
Stephanie S.
October 11, 2019
It is always a pleasure dealing with your company. Kiki provided VERY quick service this morning with a policy change and updated documents for our file. Truly appreciated!
Susan D.
October 10, 2019
All I have to say is whenever I need anything Kirk & Kiki are ALWAYS very fast to help me. I wish all carriers would have employees like them. I thank them & appreciate them so much! :)
Lisa A.
October 10, 2019
I needed an updated flood policy adding us as the mortgagee, and I received the updated declarations within minutes! It's always nice when you don't have to follow up on a request.
Jeff P.
October 10, 2019
Fast, quick service. Been with this co. for a few years now. DG & Anna are great
Adam H.
October 10, 2019
Great turn around, quick service.
Barbara K.
October 9, 2019
Omar was exceptional at providing prompt efficient service. I would highly recommend him!
Deann H.
October 9, 2019
The bank notified us this morning that there needed to be additional coverage for this insured. I emailed and got an immediate response from Eric and was able to process the change rather quickly. I asked for a dec page by the ned of the day and had it emailed to me by Kirk in less than an hour. Quick service! Thank you. It makes my job easier.
Michael C.
October 9, 2019
I am an agent and I wanted you to know that Donovan Garrett provided excellent customer service in a crunch time situation. He was polite, professional and prompt in his turn around time of just several minutes. I will be requesting to speak with him on any of my future needs with The Flood Insurance Agency. Thanks Donovan!!!
Sean E.
October 8, 2019
Donovan was very professional and took care of my issue quickly and effectively.
Brian K.
October 4, 2019
This has been my first time using TFIA, and I had a great experience and saved my client money!
Freda H.
October 4, 2019
I had a bit of an issue on a new application after we had bound and paid the coverage, I discovered the value included 2 structures on the same lot. Working with Donovan Garrett, I was able to smoothly adjust the bound policy and submit a new application for the second structure. I could not be more pleased with the service and the promptness during this entire process. Thank you so much!
Sharon C.
October 3, 2019
Mr. Paz was awesome to work with. Phone calls are promptly answered by a real person. Requested information was received quickly. Thanks again for the wonderful service!
Dana D.
October 2, 2019
Hi, I am an agent. Just want to let you know how amazing your team is. No matter if my question is about coverage, process, u/w guidelines, every single person I have ever spoken to or emailed with has been helpful, pleasant and welcoming of my questions. I wish all of the carriers I wrote with had the same client service as yours. Please don't change a thing, your company is great the way it is! Dana
Monica M.
October 1, 2019
I was extremely happy about the return time from my email from Kirk Yates. He was very quick to respond back to me answering my question and also went a step further. Greatly appreciated it.
Justin K.
September 27, 2019
We have been working with TFIA for a few years now. I have come across Omar Paz a few times needing different info on current policies and new quotes. He has always helped me out right away. His promptness and knowledge are amazing. Enjoy working with him.
Danielle N.
September 27, 2019
Eric was phenomenal to work with. His response time was incredible, and he was instrumental in solidifying insurance for a home closing with a lender that was extremely demanding. I so appreciate all his help! Thank you Eric!
Carl F.
September 27, 2019
I have saved a lot of money buying from The Flood Ins co., The cost is half of the price my homeowner company charged. I didn't live in a flood zone until the government decided they needed more money for the real flood zones and forced us into a new flood zone because we have a small drainage ditch (which has never overflowed); running near our home. It usually has 3 or 4 inches in it. My mortgage company required us to carry flood ins., but now my mortgage is paid off and I won't be forced to buy something I never needed. The Food Ins. Co. is fair and don't overcharge you for their coverage.
Annette B.
September 25, 2019
I was very pleased with the service I received today from Donna on Garrett and Kirk Yates, they took care of my policy very quickly.
Juanita N.
September 23, 2019
Omar Paz was very helpful and professional. He answered my questions and emailed the document I needed. Great job Omar! Thank you!
Charles T.
September 23, 2019
Justin was very helpful with us changing the policy to another insurance company. Thank you.
Brenda M.
September 23, 2019
I had the pleasure of dealing with Krissy Harp for 2 flood policy and she was so so much help. It was my first time and she was so helpful and prompt answering my question from start to finish. It was a pleasure dealing with the private sector of flood insurance and so much better in premium for our clients.
Patricia B.
September 20, 2019
I just would like to say that Omar was very helpful and quick to respond to my questions in regards to a new flood policy. I appreciate his help and look forward to working with him again in the future!
Kathy N.
September 18, 2019
I called Omar Paz today and requested a copy of a private flood policy for a file that is in audit status on our end. Within three minutes..maybe less I had the policy jacket. His prompt attention to my request REALLY was appreciated. He was pleasant and efficient and I am grateful for that.
Kathy S.
September 18, 2019
Omar has been very helpful in getting one of our clients taken care of. Very prompt in response to any questions that I had.
Kathy T.
September 17, 2019
I requested a quote to increase limits on a current policy and received immediate response. Both Donavan Garrett and Jason Shores are quick to respond.
Jackie S.
September 17, 2019
The service from your rep is amazing! Prompt, professional. so helpful! I had a few changes to make and it was done so fast and didn't make me feel like I was imposing on his time or anything! Donovan is a fantastic asset to your company. Keep up the good work.
Brad A.
September 13, 2019
Donovan Garrett provided our Agency with a very Prompt and Professional response after a request to change a Mortgagee. Very impressive how quick the Flood Insurance Agency responds to our request!!
Audrey G.
September 12, 2019
Omar is helping me with my flood quote and I am very pleased with the service I have been provided-Quick and efficient! Thanks.
Andrew P.
September 12, 2019
Spoke to Donovan, he did an outstanding job explaining the process then letting me know that an email would follow with the new coverage change and rate change. Very proficient.
Josh P.
September 12, 2019
Sarah has been nothing but helpful every single time I have put in a request to make changes on a policy. Love The Flood Insurance AgencyTeam!
Jim H.
September 12, 2019
Hi! I just wanted to say that I had a great experience working with Sarah Keen:) Thanks for your excellent customer service.
Jacqueline S.
September 11, 2019
I received such prompt and professional service from Justin. It is important to get the quote and application back fast. It helps with the Mortgage companies and our customers. I love working with your company . The rates are great as is the customer service.
Maritza H.
September 10, 2019
Omar was extremely helpful in assisting me with the flood quote and application process.
Buck B.
September 9, 2019
Justin was very helpful and resolved my problem in a professional and quick manner. Thanks for the great help!!
Eric W.
September 6, 2019
I am a property claims manager at a large regional multi line insurance company. Our slogan is “The Silver Lining.” You have provided me with silver lining service and I greatly appreciate it.
Doug S.
September 6, 2019
I really like doing business with these people. Live folks answer the phone and treat you like an old friend. Their rates are very competitive, and their service is truly outstanding!
Wendy H.
September 5, 2019
He handled our appointment process so well! I wish all carriers appointments went as smooth as this! He did a great job!
Alyssa D.
September 4, 2019
Thank you Donovan Garrett for your help!! Superb service.
Joanne A.
August 30, 2019
Spoke with Omar Paz, he was very helpful and able to obtain the copy of the flood policy which is required for our files. Very pleasant and quick with my reply.
Sheila H.
August 30, 2019
Very helpful, was able to answer all questions and email me the declaration page.
Angelina N.
August 29, 2019
My call was an agency service request , the call was handled by Omar Paz. He made my request as easy and I was able to fulfill our mutual client request efficiently. Omar Paz is a very professional employee.
Ann Marie Y.
August 29, 2019
Donovan Garrett was very helpful with my request to increase building coverage on the above policy. Our loan department required this. It was a smooth and efficient process. thanks Donovan!
James L.
August 29, 2019
Donavan Garrett was extremely prompt in updating Wayne’s policies to delete his wife’s name as she passed away in April, 2018.
Meredith H.
August 28, 2019
Your customer service is wonderful. Donavan has been so much help to me and I do appreciate his help and his time. Team work is what it is all about. Thank you all so much.
Lester E.
August 27, 2019
People at The Flood Insurance Agency had been very helpful with every situation, I appreciate went the job gets done and that’s how TFIA operates.
Lisa A.
August 26, 2019
Have had wonderful service from Omar Paz at the Flood Insurance Agency he has always been a pleasure to work with. Very professional and courteous.
Kevin K.
August 26, 2019
Donovan Garrett went above and beyond helping my insured by providing her with a form with the correct policy number!
Jaime V.
August 23, 2019
I was working with a short time frame for loan closing. Donovan expedited my upgrade approval and made sure i had everything in order for my closing. Great people to work with.
Jack C.
August 23, 2019
Better coverage for less and lightening fast service. What more could you ask?
Mike P.
August 22, 2019
Thanks Omar! He is great!
Meredith H.
August 22, 2019
I would like to first say thank you to the Private Market Flood for giving agents in and around our area a helpful choice for flood protection. Donovan Garret was very helpful, courteous and very responsive this morning when I called. A great employee that compliments your team work. Thank you so much.
Rich F.
August 21, 2019
Mr. Garrett was friendly and very helpful in a timely manner. Give him a raise immediately.
Patricia C.
August 20, 2019
Mr. Weber is always prompt with responding to inquiries. It makes my job easier. He's very helpful!
Joshua R.
August 20, 2019
Just leaving a note to tell you how much Donovan Garrett's services are apprecated. Going above and beyond is much appreciated, especially when timing is everything for us. We pride ourselves on our timely responses and Donovan always provides superior service in order to help us keep our promises to our client. Much appreciated!
Edward B.
August 16, 2019
Just wanted to drop a line and let you know, from an agent, Kirk Yates customer service is outstanding. He is always very helpful, as-well-as, fast and efficient with his reply's. Just thought you should know what an asset i feel he is to your company.
Lori C.
August 16, 2019
This is the first time that our agency has used your company. Donovan was excellent with helping to expedite a flood policy that I needed for one of my commercial clients. We will use your company again in the future as a result. Thank you!
Craig T.
August 15, 2019
Really happy with service received. Thanks for doing a flood policy I needed asap. You got it done by my 2pm deadline so my customer could close tomorrow. My customer was thrilled, mortgage company was thrilled and I am happy so thanks again.
Jennifer S.
August 15, 2019
I had submitted a written request for a change in the amount of coverage and the turn around and service was fantastic. It was only a took a day for them to get me a new policy and get it back to me. Great service.
William M.
August 14, 2019
My experience with Donovan was excellent in every way. I intend to be a customer.
Thomas C.
August 13, 2019
I have worked with TFIA for the past four years. The agency kept me informed about changes to the policy and provided adequate time to review renewals before policy expirations. I would recommend TFIA to others in need of private flood insurance.
Joseph M.
August 13, 2019
I emailed Krissy Harp a couple times with questions and she got back in touch quickly and was very helpful both times.
Louie T.
August 13, 2019
Omar helped me find a more convenient solution than what FEMA could offer for my client. I appreciate his hard work.
Ellen B.
August 9, 2019
I have a testimonial I would like to share about my experience working with Kirk Yates. He is very polite and professional with a prompt and efficient turnaround time to requests that are sent to him. It is a pleasure to work with Kirk! Because he does such a great job he enables me to be able to offer the same type of service back to my clients. It is a pleasure work with Kirk!
Helen T.
August 7, 2019
Thank you for your prompt service. Donovan Garrett was great!!
Barbara T.
August 6, 2019
Kiki Cleare always provides the best service. She is the best contact I have in the company.
Elizabeth K.
August 5, 2019
I wanted to say that Kirk Yates was very helpful with a change request for one of our insured's today. I needed to have the named insured amended and he processed it and had it returned to me completed in just a few minutes. That was awesome. Good Job Kirk!!
David K.
August 5, 2019
I have always received great service from TFIA. I recently sold a large account with multiple policies and a quick closing. Sarah communicated quickly and responded to requests efficiently. All applications were processed and I received the policies in time. Of course, the loan officer needed a small change just prior to closing and Omar provided the nine revised declarations as requested very quickly.
This is exceptional service and truly appreciated! Thank you to all who were involved.
Scott T.
August 2, 2019
While I am not a advocate of flood insurance and genuinely think in my situation it is wrongly being assessed by the remapping by FEMA It is noteworthy that I have received top notch service by all I have spoken to or worked with on emails. Jennifer , Kirk and Jason come to my mind. They should be recognized. Thank you.
Kristen C.
August 1, 2019
Every time I work with this company I am impressed with the level of service, attention and knowledge I get from the team at TFIA. TFIA is definitely my first choice for Private flood! :) I recently saved my client around $6k by switching to TFIA. Thanks for all your hard work!!
Sandy S.
July 30, 2019
Omar was quick and helpful! Thank you for all you do, keep up the great service!
April S.
July 30, 2019
I just want to thank Kiki Cleare for an outstanding agency support service experience! She was PROMPT in her replies and thorough, which is so greatly appreciated and helpful when dealing with hundreds of carriers/policies on a daily basis! Thank you so much and I hope you have a Blessed day Kiki!!
Katie W.
July 29, 2019
Donovan was very friendly, efficient & quick to respond/service. I appreciate his work very much!
Kelly B.
July 26, 2019
I just want to say that I am very impressed with everyone at The Flood Insurance Agency and their great customer service. I had the pleasure of dealing with Donovan, Justin, Sara, and Omar. They were all very helpful and moved quickly to get me what I needed to be able to close out a loan. I work for Columbia Bank as a bank manager, and have to deal with a lot of insurance companies, and this was bar the best and easiest experience in my 20 year career. Thank you again for all your help on this process.
Brent R.
July 26, 2019
TFIA and associated agents services were prompt and efficient as always. A pleasure working with you.
John N.
July 25, 2019
Just wanted to thank you for your prompt response and resolution to the issue we called about today. My wife and I appreciate the high level of service you and your peers provide.
Kathleen D.
July 23, 2019
I want to thank Kirk Yates for his excellent service today. It make my day a lot easier!
Rich T.
July 22, 2019
As always Donovan was able to update a declarations page for a lender that asked for at the last minute. Keep up the great work!
Jill G.
July 19, 2019
I just wanted to say from my agency that the above flood people have been so wonderful and helpful in every way I cannot thank and say enough about them thank you both again for great customer service.....
Liz B.
July 19, 2019
As an agent, I am looking to amend flood policies as fast as possible to fulfill mortgage requirements. Working with TFIA has been awesome! Shout out to Kirk Y. specifically as he is always fast, friendly, and reliable!
Terrell S.
July 19, 2019
We mainly dealt with Jennifer on purchase end and Sarah on cancellation (sold the home). It was absolutely amazing how prompt their responses to our questions came back. Absolutely great. Highly recommend!
Larry C.
July 18, 2019
We issued a policy for a customer. The lender put us through multiple changes and corrections. It was a project that was seemingly "snake bit." With every request, TFIA responded quickly and professionally. I am very thankful for this amazing resource.
Tamara C.
July 18, 2019
I appreciate the prompt response from Donovan and Justin in regards to providing excellent service when I renewed my flood insurance policies this year. Thank You.
Rich T.
July 16, 2019
Great response to request to make a lender happy. Keep up the good work!
Wanda S.
July 11, 2019
I called to get a couple of dec pages and Donovan Garrett helped me, was very friendly and very prompt. It was a pleasure dealing with him. Thanks!
Phyllis M.
July 11, 2019
I have spoken with Omar many times and he is always a pleasure to deal with and accommodating of requests. In fact I have spoken to many of your employees and have had nothing but pleasant results. Keep up the good work.
Paula C.
July 11, 2019
I am responding to the service I have been receiving from Omar Paz. I appreciate his quick responses to my emails, and for being so helpful.
He is doing a great job!
Kathy N.
July 10, 2019
Great Service. I requested a copy of a full policy, which we needed ASAP or the mortgage company was going to force place coverage. Within seconds I received a reply back from Jennifer Alzate and Omar Paz with the full policy. I truly appreciated the quick response! I will be looking forward to bringing more business their way! Thank you!!
Terrell S.
July 10, 2019
Fast, efficient, less expensive policy. We mostly dealt with Sarah, her responses to our questions, the application, and then the cancellation (because we sold the house) were all within a matter of minutes from when we sent the questions or the forms. I find it unbelievable that someone could turnaround that quick! Based on my experience, I would highly recommend this company.
Sissy B.
July 9, 2019
I requested information and it was fast and correct. I did not have to wait.
Philip S.
July 8, 2019
Omar has always been very helpful and he is a great asset to your organization. He is very efficient and helpful.
Karen T.
July 8, 2019
Thank you for your excellent service and quick response. I wish everyone was this easy to work with.
Vicky C.
July 5, 2019
Kiki Cleare is so efficient processing any change request I send in. She has it back to me in no time at all. She is great to work with!
Jasmine S.
July 3, 2019
Private Market Flood has helped our customers save thousands on affordable flood coverage. The ease of quoting allows for a faster response time when returning rates to our clients. We love our partnership!
Kristi H.
July 3, 2019
Donovan was Johnny on the spot with helping us out ----so we were able to fund this home loan for this client. could not have been nicer --more efficient and cautious. THANK YOU EVER SO MUCH. this means everything to these kids as today was drop dead day for this deal. WAY TO GO DONOVAN!!!
Michelle W.
July 3, 2019
Omar has been helping me with a client that expects the highest level of service. When we cannot provide that due to a third party we are working with it makes us look terrible to this client. Therefore, I am very appreciative of Omar and his quick replies and follow ups. He is knowledgeable and can always answer my questions. Omar, thank you for making it easy.
Sherry W.
July 3, 2019
I could not ask for better service!! I sent a service request to have a policy corrected and 2 minutes later I received my updated policy!! No idea how that is even possible :) Kirk Yates thank you for being awesome!!
Jayme F.
July 3, 2019
Kiki answered my question promptly, thank you!
Lisa A.
July 2, 2019
Colton completed a revision to a mortgagee on a policy and returned it to me within 5 minutes. Tremendous customer service!
Kim A.
July 2, 2019
Kirk you are always quick to help answer my questions and process my requests. Thanks for your outstanding service!!!
Katie S.
July 2, 2019
Colton was incredibly helpful in getting a renewal quote over to me so my insured can renew her policy. Thanks again Colton!
Katie S.
July 1, 2019
Kirk was great! He handled my requests quickly and efficiently! Thanks so much!
Bernadette G.
June 25, 2019
Omar Paz-I just wanted to said how quick & helpful he was!
Dedra K.
June 24, 2019
Had a customer to show up on a Pre Notice report for force placement of insurance, I contacted Omar Paz for an updated Flood Insurance Dec page and within 5 minutes I had this dec page in my email box. I was able to clear this insurance exception immediately. You guys don't know how much this AWESOME turnaround time means to us, when we have these customers show up and are able to clear them immediately. Great Job Omar!!!
Laura T.
June 21, 2019
Omar Paz was wonderful. I called in with a rush policy at the end of the day he got me everything I needed right away! Super great job, thank you.
Christy T.
June 21, 2019
Omar answered my phone call in a pleasant and efficient manner and promptly emailed me the requested docs. Great service!
Georgette P.
June 21, 2019
I would just like to say that the service with your company has be exceptional. Thank you for the prompt responses on quotes and applications.
Arelis E.
June 20, 2019
I am extremely pleased with the excellent service that I received from Mr. Omar Paz. He is very efficient and helpful when it comes to processing a flood insurance application. Thank You Omar for your services.
Annette P.
June 19, 2019
I want to thank Omar Paz for his quick and attentive service. We take pride knowing that our clients are taken care of and as Agents it is imperative that we have the support from our carrier to assure that!!
Brooke A.
June 19, 2019
Hello, i just wanted to pass along a nice note regarding Justin. He has been absolutely wonderful to work with and helped me so much with my flood policy until my flood zone was removed., I wanted to share this as i know how important it is to have employees like this. Thank you Justin, so much for your help. I highly recommend him! Thanks!
Jess C.
June 18, 2019
Hello, just wanted to say how professional, helpful and QUICK Kirk always is!!!
Pete L.
June 14, 2019
GREAT service. Made everything so easy. THANK YOU!!!
Nolan C.
June 14, 2019
Life Savers! TFIA was able to help me in the past with my home which I was on the verge of losing due to a ridiculous ever increasing FEMA policy. I just got my second policy with TFIA for a rental property and will continue to use TFIA for any future policies.
Gina H.
June 12, 2019
I appreciated how quickly Omar helped me and emailed me the policy over for my customer.
Alan J.
June 11, 2019
Justin Bryer is an asset to your company. He always provides the best service that you could ask for.
Paula P.
June 6, 2019
Always a good turnaround time and prompt attention!
William D.
June 6, 2019
I was pleased with the pleasant and professional manor which Jennifer helped me through this proses.
I work on equipment to fix it, this mortgage and insurance process is a lot more paperwork than I am accustomed
to dealing with. So thank you very much, Everyone at your company has been helpful, I will recommend the flood insurance co.
Carol K.
June 5, 2019
Very quick responds to my request and it is much appreciated.
April S.
June 5, 2019
Omar was very quick to respond to my submission request to bind coverage. I was initially worried that my request would get "lost in the shuffle", but I was pleasantly surprised how easy the process was and the quick turn-around time to send me the lender invoice! Thank you Omar and TFIA!
Cindy M.
June 5, 2019
We just completed our brokerage agreement with this company and did applications for 2 flood policies that we needed. The process was easy. I received quotes very quickly and within 1 hour of submitting signed applications and making payment - I had policies in hand. Awesome Service from Omar Paz. He was quick to respond, knowledgeable and a pleasure to work with. Thank you so much!
Kimberly W.
June 3, 2019
Excellent, prompt service.
Jill B.
June 3, 2019
I appreciate the genuine ease of doing business with The Flood Insurance Agency! From A-Z there's no other company that makes flood insurance easier which is very important to me as an extremely busy insurance agent. I look forward to being able to write even more business with you!
Jack W.
May 31, 2019
Jennifer Alzate was very helpful through the flood process. I received my declarations page in a hurry for a closing. Thank You Jennifer!
Eileen K.
May 30, 2019
Omar was prompt to answer all of my emails and to provide me with the information I was requesting. He was a great help!
Trish B.
May 30, 2019
Hi, I called the 800 number to ask a question and got a clear answer. Donovan offered me his email to send a requote request to and he responded very quickly. Nice Job!
David C.
May 28, 2019
Great service. Had corrected within the hour.
Ed H.
May 28, 2019
Donovan has been very easy to work with and good people are important for all of us!
Lynn R.
May 24, 2019
As an agent I find myself reaching out to many different agencies to assist with policy revisions and updates. I have worked with Nicky for several years and her work is always done in a timely fashion to help ensure the best customer service for our mutual clients. More agencies would benefit from having an agent like Nicky.
Stanley K.
May 23, 2019
Thanks for the constant and consistent response time on emails. It really helped me service homeowner's in the most optimal / efficient fashion. Thanks again, Omar.
Loren M.
May 23, 2019
Fast turn around with the application! Once I submitted payment, I had the policy in less than 10 minutes. Ridiculously great service!
Kathy J.
May 22, 2019
I think I have worked with everyone at TFIA over the last couple years. They are all well trained, knowledgeable, and customer service oriented. Kiki Cleare is ESPECIALLY great at her position. She works very hard to keep me updated on my clients, and her turn around time is incredible.
Thanks Everyone !
Miranda W.
May 22, 2019
I wrote my first flood policy today that was provided to me by Omar Paz. He was very fast at replying and helpful in explaining the process. I am very pleased with how this process is going and look forward to writing more business with you in the future. Thank you for your help Omar, you are GREAT!
Dawn P.
May 21, 2019
Kirk was amazing, always thankful for his quickness on providing service.
Alan J.
May 20, 2019
Justin is always prompt with any requests we send him. You are lucky to have such good employees. Thank you
Richard I.
May 16, 2019
Thank you Omar, our lender noticed a typo I didn't catch. You are able to fix it in under 10 min, maybe less. She couldn't believe the turn around time. It made us look great. Thank you
Larry W.
May 15, 2019
Best service in the insurance business!
Taylor B..
May 15, 2019
Omar helped me in a crunch time down to the wire issue with getting a policy. His service was great!
Kay B.
May 14, 2019
Thank you for the fast excellent service.
Corie M.
May 13, 2019
I just wanted to praise Omar from the start to the end he has been so helpful. He is so quick in helping me with every question i throw his way. He also is very quick in altering the slightest in my quoting needs. He is great.
Tonya H.
May 12, 2019
Exemplary customer service! Fast, efficient communication and I saved $670.00 on my annual flood insurance policy! Thank you!
Ingrid E.
May 10, 2019
I want to let you know that Donovan Garrett has given excellent customer service, repeatedly! Anytime I call needing a policy or help with a quote, he has outshined the rest! Thank you, Ingrid
Amelia L.
May 9, 2019
Doing business with Colton Langsam is a pleasure! The most fast, efficient, and mannerly. Thank you for all you do!
Robert C.
May 9, 2019
Omar was prompt in responding to my requests. I appreciate the fast and diligent work. Thank you.
John S.
May 9, 2019
I am an agent and needed to push an AOR through, at the last minute, for a very important client. I first contacted Justin Bryer, and he did an amazing job of walking me through the process. Every time I reached out to him, he responded quickly and clearly. At the end of the process, Omar Paz got involved, and was just as professional and helpful as Justin. It is almost shocking to get such great service, when so many carriers hardly care to help you.
Brenda H.
May 8, 2019
Everything was smooth with TFIP and after dealing in the past with FEMA, such a blessing. Amazing response time and customer service, from establishing the policy to cancellation. Thank you especially to these TFIP representative: Jennifer Alzarate, Donovan Garrett, Angelica Barreras. Stellar!
Renee S.
May 8, 2019
I submitted an email request to Donovan Garrett for a correction to a mailing address at 2:59 on 5/8. I received the endorsement with the correct mailing address from Caitlin Abreu at 3:17 p.m. on 5/8!! Thank you so much for such professional, quick service.
Bill F.
May 8, 2019
I wanted to take the time to say thank you for the exceptional customer service Omar gave to me today. I needed updated quotes and it was turned around in very little time. Thanks Omar!
John W.
May 8, 2019
Another year, another renewal that was seamless with continued great service. When you have a competent person like Mr Kirk Yates looking over your flood insurance needs everything is taken care of for you. Thanks Kirk
Kathy M.
May 7, 2019
Kirk turned this around in 2 minutes and we got it sent to the Mortgage Company. Appreciate a great job!
James C.
May 7, 2019
Trying to get coverage for flood insurance for about a week now. While my girlfriend and I were filling out application online, we had some questions, so we called. We spoke with Donovan and he was very helpful to us. My insurance agent and I have spoken to at least 3 ppl. With this company. We had 2 different quotes. Then when speaking to Donovan this afternoon, he gave us both some clarity. Donovan was very helpful once again, in securing a reasonable quote and taking the time to email back and forth to assure I had the proper paperwork in place.
Cassie W.
May 3, 2019
I called PMF and Omar answered. Omar took care of my request quickly! I was delighted with the service. Thanks Omar.
Janice H.
May 2, 2019
Omar Paz was very polite and efficient in sending me the policy and the other necessary documents that I needed in order to renew the customer's flood policy with the bank. Thank you Omar!!
Sandy P.
May 2, 2019
Always prompt in responding.
Sandy P.
May 1, 2019
I am at an agency and I receive quick responses
Dianne H.
May 1, 2019
I was able to move approximately 14 policies from FEMA to The Flood Insurance Agency and saved quite a bit of money for our insured. It was easy, very timely and a pleasure to work with everyone involved. Our insured no longer requires the flood coverage, but I wanted to say thank you.
Brenda E.
May 1, 2019
I needed to have an application amended in a rush as the closing was in 2 days. Omar Paz was very diligent in providing me with the application and expedite amendments that were requested. Very happy to write business with you!
Amy L.
April 30, 2019
We had been quoted rates for several hundred dollars higher and thought the house we wanted wasn't going to be worth it, then I found TFIA and it was affordable! I almost switched to a private insurance company and after sending an email about cancelling our policy with TFIA we were told by the other insurer they weren't able to do business in NH. Long story short, I called TFIA to make sure they didn't cancel our policy and got an actual person on the phone after 2 rings. I have never been so happy to hear a human voice! The ability to so easily get on the phone with an actual person who was patient, knowledgeable, and calm despite my frantic speaking was proof that we were going with the right company. Thank you for making this process so simple! He reassured me it was all set, answered my questions, and needless to say a huge weight has been lifted off my chest! Thank you!
Bonnie R.
April 30, 2019
I spoke with Darren Garrett concerning a cancellation refund check and who the payee should be due to the fact that the Named Insured is a Trust. . He was very helpful and confirmed that he will upload my request to the file.
Lori S.
April 30, 2019
I just love your company. I always get the very best of service and Sarah was no exception. Fast, helpful and just the best. Thanks, thanks, thanks.
Jacqueline H.
April 30, 2019
Quick service from Omar Paz. Received a quote for my customer within 30 minutes of submission.
Lyndsey M.
April 29, 2019
Omar was very responsive and easy to work with. My questions were answered quickly and thoroughly. I appreciate the great service!
Teresa R.
April 26, 2019
Omar was very responsive and helpful in getting the new flood policy issued for closing, good job!
Edison D.
April 26, 2019
Omar made the application process super easy and quick. I was working on a policy that needed to be bound the same day for a closing and Omar was quick and prompt responding to my several emails and walking me through the whole process. Great job
Ryan F.
April 26, 2019
Great Service from TFIA, always! Omar was super helpful & responsive. TFIA helps us better serve our insureds!
Tracey M.
April 26, 2019
Omar Paz is extremely helpful and courteous and answers emails promptly. A++++ service provided.
Danny M.
April 25, 2019
I wanted to thank Omar for reviewing my application within a short period of time after submitting it. This helps since its for a closing and is needed promptly.
Gregory T.
April 24, 2019
I am a lender, and have a client in a flood zone. My flood compliance team had some questions about the policy being placed, and Omar was very quick to reply and answered all of our questions without any issues. I have never seen an insurance professional be this quick to respond and so helpful! Thank you, Omar!
Mary B.
April 24, 2019
I submitted an application, and Omar reviewed and approved it in 45 minutes--excellent service!
Frank E.
April 23, 2019
Three cheers for Omar! This man is the best. His assistance in getting a better flood insurance rate and new policy was much appreciated. Thank you Omar and thank you The Flood Insurance Agency.
Dustin B.
April 22, 2019
Our agency is new to The Flood Insurance Agency and Omar was very helpful in walking me through the process of getting 2 policies issued quickly.
Dustin B.
April 17, 2019
The Flood Insurance Agency has the process down to a science. I uploaded payment and signed applications and had policies with in minutes, Made the insured's closing a piece of cake!!
Paula C.
April 17, 2019
I am very happy with the prompt and courteous service I have received today and every time I submit new business. Thank you for your help.
Steve S.
April 17, 2019
The Private Market Flood policy saved my client a tremendous amount of money when compared to his expiring NFIP policy. Donovan Garrett was a great help in facilitating the policy!
Paul S.
April 16, 2019
Donovan is always right on with his service. Does quoting quickly and efficiently and is a pleasure to work with.
Alfred A.
April 12, 2019
Very nicely handled.
Michael B.
April 11, 2019
I am so impressed with the attentiveness and promptness when working with TFIA! This is why you are my go-to company for flood business. Thank you for all your hard work!
Ellen B.
April 9, 2019
I would like to express my sincere gratitude for all the help Sarah provides for our agency here at The Oceanside Insurance Group. Her quick and detailed responses allow us to better service our clients. She also has a very pleasant and professional demeanor which makes it such a pleasure to work with her. Sarah always demonstrates quality customer service that is professional and friendly that our agency not only appreciates but enjoys!
Kim R.
April 8, 2019
I just wanted to take a minute to praise Justin for all the work he did to help me in securing a FEMA policy when the mortgage company wouldn't accept a policy with the private market flood agency. He went above and beyond what I am sure is his normal job description and he never got agitated no matter how many questions I asked. Justin is an exceptional employee and I hope he is recognized as such. Thank you again Justin!
Josh P.
March 28, 2019
Omar was very prompt and helpful in getting everything I needed completed!
Kimberly M.
March 28, 2019
I just wanted to say that this process was very easy. Omar Paz was very helpful and there was a quick turn around for our client that is closing tomorrow. Thank you for a great first experience. We will use you in the future!
Rick R.
March 25, 2019
I'm pleased to have found your site through Google. Donovan did a terrific job patiently and professionally answering my questions. The quality of the interaction was impactful enough that I'll probably get a policy through TFIA. Had I received average service, I would've taken your company off the list. Kudos and thanks to Donovan.
Roger D.
March 25, 2019
Jennifer was extremely nice and helpful and resolved our issue very quickly! Thank you again, Jennifer for your assistance!
Kim R.
March 25, 2019
Donovan Garrett has been exceptional in helping me with quoting and this new business. He is very knowledgeable and helped me understand areas that I was not sure of the answers to. He was very tolerant with my endless questions and I'm very grateful and he was the one I worked with.
Crest Savings Bank Loan Servicing Department.
March 25, 2019
Our mutual customer escrows for his flood insurance with our bank. the customer stated the he paid the renewal so we the bank did not need to pay it this year. Called The Flood Insurance Agency to verify if paid and request the declaration page. Spoke to Donovan Garrett and within a couple of minutes we were emailed the information we needed. We request insurance daily and this was impressive turn a round time. GREAT customer service.
Lori F.
March 22, 2019
I just wanted to say that Donovan Garrett was VERY helpful in answering my questions. The response was VERY quick and helpful. Thank you!
Rob Z.
March 20, 2019
Donovan Garrett is the best his response times are super quick and always answers every question I have. Glad I can contact him and get what I need.
Jessica S.
March 18, 2019
The communication with this company is excellent! I have never had to wait more than a day to get a response and many times I received a reply back within a couple hours!
John D.
March 18, 2019
Sarah Keen and the entire staff at Private Market Flood have served as an invaluable tool in allowing us to flourish in what has become a very difficult market. They respond immediately with courtesy and a professionalism that is hard to find in our industry. My thanks to Private Market Flood for being a brights spot and to help taking the stress out of an ever changing insurance market!
Sean H.
March 18, 2019
Nicky Jones was super helpful, answered my questions for a client and emailed me the information necessary! Great job!!
John F.
March 13, 2019
I called Mr. Paz this morning because we had not received an invoice for our flood insurance policy. Mr Paz suggested he could send an invoice by email, and he did so in less than a minute. His quick and professional response to our problem was reassuring.
Kim R.
March 13, 2019
I am so impressed with the service we receive from your company. I ask for a change to a newly issued policy and within 13 minutes I had a new declaration page. Most of the companies we deal with it is days or even weeks until we receive an updated declaration page. Thanks again.
Kutchmanich C.
March 12, 2019
Thank you to Donovan Garrett. He was extremely helpful.
Melanie G.
March 11, 2019
Always courteous and understanding. Thank YOU.
Jeff D.
March 8, 2019
Donovan Garrett was a true professional dealing with extended closing delays for a client. The deal did not close but Donovan made a bad situation better assisting with closing date extensions.
Linda N.
February 27, 2019
We at Voices of Change Animal League- OCALA (VOCAL) want to recognize service that was way above and beyond rendered at the 2019 FURBALL- Mardi Paws. Justin Bryer is to be commended for his patience with the equipment and technical set-up and did an awesome job assisting our MC, Evan Hecht. Eric Weber, Angelica Barreras, Sarah Keen, Omar Paz, Johnny Fernandez, Colton Langsam, and Melanie Mercado were wonderful ambassadors for the cause. Together, the team helped us raise $110,000 for the animals. Compassion is truly contagious; thank you for catching it!
Jess C.
February 26, 2019
Hello, I just wanted to take a moment to say how quick and efficient Kiki is. Anytime I have a question or need a policy change I typically hear back within just a few minutes. I appreciate her hard work and quick replies!! She rocks!
Woodrow B.
February 26, 2019
I am very happy with your company. Your people are helpful and courteous. As I see it, you have met and exceeded my needs at this time. THANK YOU, Woody
Christa M.
February 22, 2019
I submitted and application that I needed rather quickly because the customer waited last minute to obtain coverage. I know that it typically takes a day to get the quote back. I called to see if we could rush the process to have everything for the customer to have what they needed at the next morning. I worked with a Justin Bryer via email to get the apps signed and sent back in. We were able to process payment online, and Donovan Garrett emailed the Dec page over in less time than expected! Made the process so much easier, and the customer thinks I'm a superhero! Thanks so much for the prompt and helpful service!
Betsy A.
February 20, 2019
Very quick service. Thank you.
Annette H.
February 19, 2019
Kiki was very quick with the information that I needed, and the email that I sent.
Brent R.
February 19, 2019
As always the service is prompt, courteous, and knowledgeable.
Roxann D.
February 19, 2019
Caitlin Abreu was very efficient in handling what needed to be done.
Mary H.
February 15, 2019
We have two flood policies with your company. Each and every time I have called for help or because I needed something, your customer service reps have been helpful and very friendly. Excellent service!
Mary H.
February 15, 2019
Your team is wonderful, accessible and knowledgeable -- thank you!
Mary H.
February 14, 2019
Mr. Langsam provided outstanding service! It was a pleasure working with Colton and I appreciate all of the help! Thanks so much for the quick and prompt service!
Patricia D.
February 14, 2019
Kevin Jones was a pleasure to deal with. He made the process very easy.
Ellen L.
February 14, 2019
Great prices and terrific agent service - can't thank you enough!
Jinnette J.
February 13, 2019
Donovan was so quick in changing effective date of the policy, help me out greatly since we received the request from the mortgage on the date of the closing.
Michael H.
February 8, 2019
The effort put forward by the staff at your company is exceptional. Without the efforts put forward my client would have had his closing pushed back and that was the very last thing we wanted to do. I expect to continue to work with your company in the future as I have feel the service provided is beyond my expectations.
Jennifer R.
February 8, 2019
I submitted 2 quotes for an old home with a guest house on the property for a client and Justin got back to me SO quickly and was SO helpful even when I thought I had quoted it improperly. He made the process seamless:) Thank You!!!
Steve C.
February 7, 2019
Fast, efficient and professional service. I cannot ask for more. Donovan was exceptional. Great Job.
Rob D.
February 7, 2019
Extremely fast and efficient service. No waiting around with Omar Paz and TFIA. New policies issued next day after upload and changes are often received the same day.
Jeff D.
February 7, 2019
Jason has been very helpful with an extended closing delay for an approved flood policy. Premium paid at closing from escrow funds. Just wanted to pass that along.
Lindsi G.
February 6, 2019
Excellence at the Speed of Light! I contacted TFIA with a last minute closing; not only did I procure excellent pricing but I received warm, friendly, astounding, super-fast, excellent service!! You guys are the best. Thank you for everything!
Ron C.
February 6, 2019
Working with the private market flood has been great. Their knowledge, customer service and pricing is great.
Shows you that creative people can come up with innovative solutions that benefit everyone.
Great job guys.
Debbie Z.
February 5, 2019
I just wanted to comment on one of your employees Kirk Yates (although I hate flood insurance bills) but since I have been your customer I have been dealing with Kirk only. His response time to my emails are amazing, He answers all my questions and makes sure I understand. He is very efficient and polite. I told him I will never lose his name since I contact him every year for something. I wish more companies provided excellent customer service like yours.
Thank you, And many thanks to a Top Notch Employee!
Debbie
Alicia S.
February 1, 2019
I love working with Sarah Keen. She is so caring and punctual. She has fixed some things for me, and always held a great attitude. She is definitely a keeper!
Carole F.
January 31, 2019
Donovan was able to answer all questions and quickly resolved my issues.
Gayle L.
January 31, 2019
This company is the easiest to work with, their knowledge, attention to detail and response time helps to complete tasks efficiently. Thanks to Donovan and Caitlin for helping me get through this last one!
Alan J.
January 30, 2019
I would like to commend Caitlin Abreu on you support she provided to me on 1/30/2019. Her excellent support was greatly appreciated.
Susan B.
January 29, 2019
Just a quick note and "thank you" for a speedy response, my insured requested copies of W9 forms for all his insurance carriers. Immediate response! Thank you.
Tony B.
January 28, 2019
This is the first Private Flood policy that I've sold and I was happy that Donovan worked me thru the process. I will try to do more quoting and sell some more of those policies because I like the ease of your system and the fact that you're selling thru Lexington. Please pat Donovan of the back for me...
Amelia L.
January 25, 2019
I have been thoroughly impressed with the efficient, timely and mannerly interactions with Colton Langsam. What a valuable member of your team!
Thank you!
Gayle H.
January 25, 2019
Donovan Garrett personally handled my request for a policy change. He was courteous, professional and well spoken. A pleasure to work with and in my opinion an asset to your establishment! Great Service.
Judy W.
January 25, 2019
Insured's flood was about to expire and mortgagee said they mailed payment. Kiki Cleare emailed me and said she would let me know when payment came in and she just notified me that it has been received. I appreciate her following up on this.
Roxanne D.
January 25, 2019
I submitted the renewal payment online for our insured's four policies and had the renewal policy on all four within ten minutes from Colton Langsam. That's great service! Thank you!!!
David S.
January 25, 2019
This company consistently goes the extra distance to provide exceptional service.
Debbie W.
January 21, 2019
Great customer service, prompt, kind, very helpful.
Tim V.
January 17, 2019
Kiki is the best!
Kelly M.
January 15, 2019
Thank you Omar Paz - for your prompt response to my renewal.
Pam S.
January 14, 2019
Donovan Garrett was so attentive to the changes needed in order for me to forward a copy of the invoice to the lender. The ease of doing business is wonderful!
Vicky C.
January 14, 2019
Kiki Cleare is very efficient and fast! I had barely requested my update before I received it back from her. She is always helpful. The Flood Insurance Agency is great to work with!
Joe B.
January 10, 2019
Out of the box service. I am a senior Insurance Representative that is required to produce on an hourly bases for the company I work for in Fort Worth, Texas. I was working one of my reports and came across loans that we did not have the current flood declaration pages. I was able to determine who the carrier was by researching. Once I had obtained that information, I placed a call to the carrier. This had to have been my Lucky Day. Because on the other end of the call was none other than Nicky Jones. We exchanged greetings, and we got to work. Trying to get to the end of this testimony is hard. Because Nicky truly provided Out Of the Box service to me. She was able to provide me with every document that I needed. When I had received all of the documents, which was a total of 16 documents. I had to email Nicky and let her know she had made my, "You R The BOMB" List. Truly she is The BOMB. Thanks again Nicky.
Kevin M.
January 9, 2019
What an OUTSTANDING effort by Donovan! ULTRA responsive and so very helpful. I had a new purchase and he insured and lender kept sending different requests. Donovan made all the changes to rating and the applications multiple times. A true pleasure to work with!
Jodi J.
January 8, 2019
Excellent policy servicing. Ms. Cleare is very helpful and is quick to respond! She is always pleasant and I enjoy working with her regarding our mutual flood clients.
Bela V.
January 7, 2019
Excellent customer service. Always very professional & courteous!! Thank you.
Rob Z.
January 4, 2019
Donovan has been extremely helpful and quick to respond to all my questions no matter how many or how dumb.
Brenda W.
January 4, 2019
Excellent Service. The Flood Insurance Agency deserves a 5 star rating for the excellent prompt service they provide to the agents.
Buddy P.
December 27, 2018
Service for refund on sale of house-Angelica was helpful, thorough and quick to respond. Appreciate her follow through and attention to detail.
Cameron G.
December 27, 2018
Just wanted to say that from start to finish this has been a great experience! Getting set up as a broker for the company was painless, quoting was easy, rate was great, and the rep I worked with, Donovan Garrett, was right on point. Very happy so far!
Danielle K.
December 27, 2018
Kiki has assisted me in getting our mutual insured's two policies renewed. She responds to my emails right away, and is pretty much amazing. Thanks Kiki!!
Amy D.
December 26, 2018
Omar Paz was able to help me quickly and efficiently today. We needed renewal documentation for a lender and we received it promptly. He was pleasant and helpful which is something I truly value. Thank you for providing excellence in service.
Stacia Z.
December 21, 2018
Thank you to Nicky and her team for a last minute change. My client was refinancing and at the very last minute had to increase coverage on their flood policy. I contacted Nicky and she was able to expedite the change, allowing the client to settle as planned. Fantastic customer service.
Thanks so much!!
Mike S.
December 20, 2018
Excellent service! Donovan Garrett issued my new policy within an hour of receiving the application and payment. This company is extremely competent and easy to process business with!
Patty C.
December 18, 2018
Steven Saint-Preux was very kind and understanding and helpful in getting this problem to a conclusion. I wish all companies had such helpful people.
Vincent C.
December 17, 2018
I called to ask for a receipt for my insurance payment, which is required by my bank and Omar Paz was very professional, helpful and sent my receipt immediately! Thank you for the immediate and friendly service!
Marlene R.
December 14, 2018
I would like to acknowledge Justin Bryer. He has gone above and beyond to help me with my Insurance needs. When I requested a Private Flood Policy, Justin quickly obtained a quote. Then there were issues where I needed to obtain a FEMA Flood policy instead and I needed to finalize this quickly because I was closing on my mortgage. Justin quickly responded and sent me a new FEMA policy. After doing some research I found out that I didn't need a FEMA policy and would be able to go back to my Private policy. Once again, Justin came through in helping me cancel my FEMA policy which saved me over $1,000 a year. Justin was always calm, professional and responsive. Even when I was very frustrated on the phone about my mortgage company's lack of knowledge as to which type of policy I was allowed to have, Justin remained calm and professional. Justin gave me true peace of mind knowing I was getting the best price and policy for my needs. He's a keeper!
Robert W.
December 14, 2018
Omar was very prompt and helpful......thanks!
Susan O.
December 14, 2018
I have always had such quick responses and great customer service from TFIA. Donovan Garrett specifically!
Roger B.
December 10, 2018
Service is excellent -- much faster and more certain than prior vendor. Servicer was quick and knowledgeable. Highly recommend this company.
Laurie M.
December 7, 2018
I emailed a request the name on the renewal bill to be corrected. within minutes Kirk has send me the correction.
Kevin W.
November 28, 2018
Kiki is a wonderful person to work with. She was very prompt and accurate with the change I needed.
Greg S.
November 27, 2018
Omar was very helpful and courteous by providing me immediate assistance and resolution!
Robert D.
November 26, 2018
Omar was very helpful in promptly sending me a clients invoice so I could get it off to the lender.
Mitchell B.
November 20, 2018
Nicky Jones was an absolute joy to work with from the time she answered the phone to the completion of my transaction. She is knowledgeable, fast and very courteous. Made my whole process a easy transaction. Thanks to her I will look at do business again with her. Thanks Nicky.
Holly G.
November 16, 2018
Our agency needed urgent assistance for a customer, and Nicky was very quick to respond and get us the information we needed!
Stephanie H.
November 16, 2018
Nicky Jones was very helpful processing our CT agency licenses. I am very happy with her rapid response and professionalism.
Kathleen P.
November 15, 2018
Your team is so fast/accurate& friendly especially Omar Paz & Justin Bryer. Love working with a team that makes the dream happen!
Meagan M.
November 9, 2018
Kiki is always so friendly and prompt in her response! She makes it so much easier for us agents here in the path of Hurricane Michael when we get service like that! Thank you!
Nikki B.
October 24, 2018
You are all very helpful every time I may have an issue. Thank you so much for your expertise, courtesy and patience. Have a nice day!!
Donna V.
October 23, 2018
We highly recommend this company and it was an easy and quick process dealing with Donovan. We needed our flood insurance within 24 hours of our closing and he was able to achieve that for us. We look forward to working with them in the years ahead.
Jeff J.
October 23, 2018
I reached out to Donovan for help with answering specific questions for a lender. He not only answered those questions, but did it very quickly. Great service that I am always happy with.
Chelsea S.
October 18, 2018
Working with Donovan to obtain flood insurance documentation for our mutual client was a great experience. He was professional, polite and shared useful information. This was my first transaction as a mortgage processor where I had to obtain flood insurance documents. Donovan was always quick to provide information and knowledge that I will use for future transactions. Not to mention, he responds in record time, making it so easy for me to progress the file and get our client into their home. I wish all 3rd parties I work with were as responsive as he has been!
Nancy M.
October 18, 2018
I can't thank the customer service group enough for their quick response to changes requested. Hands down the best in the business. Wish all companies were as quick!
Adam P.
October 17, 2018
Omar was extremely helpful providing the necessary documents I had requested today. His prompt and efficient service allowed myself to finish my tasks for the day and I am very appreciative. Thanks Omar!!
Ashley R.
October 17, 2018
Omar was friendly, helpful, and quick! I called in today to get some information on a mutual clients policy and he was great to work with.
Nancy M.
October 10, 2018
Kudos to Nicky Jones ! She was able to track down a banks premium payment that was mailed to the wrong address.
We fought with the bank for weeks, but in a few minutes Nicky resolved the problem and got the policy renewed. Thank you Nicky!
Michael C.
October 10, 2018
I would like to express how wonderful it was to work with Omar, he was very polite and his responses were prompt. I would love to continue working with this gentleman.
Jo B.
October 8, 2018
Omar Paz provided prompt service in responding to my payment I sent as our flood insurance had lapsed. I appreciate this follow up email letting me know that indeed our policy would be reinstated.
Heather N.
October 3, 2018
I am giving Colton Langsam positive feedback for his assistance on providing an insured's policy documents and clearing up confusion on my part.
Collin T.
October 2, 2018
Not very familiar with flood, only do a few floods a month, price came back great and Donovan Garrett was extremely quick to send me all pdf files needed for our client, extremely seamless process, thank you.
Staci A.
September 28, 2018
Donovan in Customer Service has been a great help to my client and I today. He took the time to research our billing question, clearing up the problem with his underwriting dept. and management and sent us a new invoice within an hour of my request.
Constantina K.
September 26, 2018
Donovan was stellar! I needed to cancel my flood insurance and had soooo many questions. He was patient and completely knowledgeable. His demeanor was professional yet soothingly communicable which made this overwhelming process manageable. Thank you Donovan!
Ben B.
September 26, 2018
My family owns a beach home. We realized that the map controlling flood zones had changed in our favor and, as a result, contacted Omar directly to see if the policy could be rewritten at approximately an 80% reduction in premium. Omar had the whole thing handled inside of 48 hours and was completely professional and prompt in all his dealings with us. Much appreciated.
Christine H.
September 19, 2018
Great customer service. Rapid response time and always helpful!
Barbara W.
September 18, 2018
I would like say a big thank you, keep the good work up!! Kiki Cleare helped me today and is very fast in response to all my question!!
Betsy A.
September 18, 2018
Great Customer Service. Great experience working with Donovan Garrett. The turn around time is second to NONE
Martha W.
September 18, 2018
Omar was very efficient and prompt in responding to my application and emails. I appreciate that!
Randall S.
September 18, 2018
I really appreciate the excellent service I have received from Justin since 2005. He is very responsive to requests for assistance and very knowledgeable about all aspects of flood insurance.
Sandy B.
September 14, 2018
Omar Paz-very helpful good at what HE DOES!!
Manuel N.
September 11, 2018
Donovan Garrett provided excellent service when I needed to update an effective date on a policy when the closing was changed.
Ashleigh M.
September 10, 2018
Omar was beyond helpful and the transaction went smoothly he was also able to answer all of my questions and I was able to do this from start to finish in about 15 minutes
Susan E.
September 10, 2018
You have a very fine example of excellent customer service working with you in Omar Paz. He was helpful and swiftly assisted me with my issue. I was very satisfied with my experience dealing with him! Thank you
Erica S.
September 8, 2018
Colton was so quick to respond to endorsements I had submitted. I even made a mistake and when I contacted him to correct that, he took care of it right away. I don't think I've ever had things taken care of so quickly!! Great Job!!!
Joseph M.
September 6, 2018
I just wanted to say that Sarah was a huge help to me while working on processing my first application with Private Market Flood. I am new to the agency but have been in insurance for over 12 years and it was nice to have someone assist me so much while learning the ropes with a new carrier. She is an asset to your organization. Thank you.
Sean H.
September 6, 2018
Kiki and Kirk worked extremely quick and professionally with our agency today! Thanks!!
Alan J.
August 28, 2018
I received outstanding service from Caitlin on 8/28/2018. She should be commended.
Chris S.
August 27, 2018
Omar is quick and responsive. We appreciate the fast service.
Haemrajie T.
August 24, 2018
I am writing to particularly express my appreciation for the knowledge that you (Justin Bryer, CA Lic # OK54089) possess regarding the most favourable insurances, claims and the policies for my situation. The way with which you interact, communicate and convince you customers is indeed flawless and it was really a nice experience talking to you. I am grateful for the way with which you detailed the pros and cons of each and every insurance policy and helped me select the best policy for my property in your knowledge.
I wish you all the best for your future works and I am sure that being a dedicated insurance agent like you will surely prosper in the future. GOOD LUCK!
Steve G.
August 24, 2018
My wife and I had the pleasure of working with Justin Bryer over the last SEVERAL years. He was always so attentive and prompt to handle any of our questions or needs! We will miss having someone so easy and friendly to work with regarding our flood insurance. Thank you Justin for all the years of great customer service you provided us!
Michael P.
August 24, 2018
Hello,
Donovan (and even Kyle Lizak) are extremely great to work with. They are quick to respond and make this process so easy. I will try and give you more business.
Kelly F.
August 23, 2018
Kiki provided great service as always. She is a great asset to your company.
Gail O.
August 21, 2018
I needed a copy of a renewal policy and was lucky enough to reach Sarah Keen when I called your office. She was pleasant and professional. I literally hung up the telephone and the policy I requested was in my inbox. She is amazing!
Carmie W.
August 17, 2018
Can't sat enough about your Customer Service personnel. They are the best. I fed Kirk Yates three changes today and all three were satisfied ASAP!! Got to love it!! Thanks to you all.
Alan J.
August 14, 2018
Received excellent & timely service from Colton Langsam! Thank you
Krista W.
August 6, 2018
Just wanted to let you know that I think Colton provides wonderful service. He has recently made a couple of mortgagee changes to an insured's policy for me and is always friendly yet professional, and gets things done very quickly!
Pete L.
August 1, 2018
Great customer service by Kyle and also Jennifer. Really appreciate their communication to keep me abreast as application process proceeded. Saved me a couple of thousand dollars, but even more importantly, the all around customer service was fantastic!
Sarah M.
August 1, 2018
Just wanted to give a shutout to the processors, we all know that we have lots to do everyday, but the quick response and process turn around was incredible. Thank you for your hard work and quick response to our numerous requests. You guys Rock!!!
Patricia M.
July 26, 2018
We needed several changes to some of our policies and everything was handled with tremendous efficiency and in a very timely manner. There was little turn around time, my emails were responded to immediately and the changes were made exactly as we requested. Sadly, many times we do not experience this tremendous customer service - I thank you!!
Ed P.
July 26, 2018
We are so thankful we found your agency to provide our flood insurance. The savings and service have been phenominal.
Sara B.
July 24, 2018
Sarah has been so helpful and efficient. Her quick response time has made my job easier and my clients happier. Thank you!!
Lisa A.
July 23, 2018
Colton was fabulous, he was quick efficient and professional. Would love to work with him any time.
Colt D.
July 23, 2018
Very quick response time from Justin Bryer regarding a declarations page request. Thanks !!
Edwin R.
July 9, 2018
Thanks for your help very good service always for the clients!
Vicky C.
July 9, 2018
Kiki is always helpful and responsive. She is a pleasure to work with!
Christine T.
July 2, 2018
Very professional! Got a reply ASAP! Thank you.
Sherri M.
June 28, 2018
Colton made a change on a flood policy for me and had it back in 15 minutes. I have never had this fast of service.
He is an excellent employee. Thank you so much.
Donna W.
June 28, 2018
I did my first piece of business with TFIA and Donovan Garrett was a great help! Was very kind and put me in the right direction.
Donna W.
June 28, 2018
Very helpful! Omar Paz was very kind and answered all my questions.
Hallie M.
June 26, 2018
Colton is awesome! Very quick, responsive and friendly!
Brian M.
June 20, 2018
I am an insurance agent, and have always been very happy with your customer service. I have to say I have a tendency to go directly to Kyle Lizak. He is always willing to help and is very prompt and professional about it. I just wanted you to know what a great representative to your company he is.
Robin P.
June 20, 2018
Once again I am completely satisfied with the excellent service from your Representative! Justin Bryer was on the case all the way! Thank you!!!
Jacqueline M.
June 20, 2018
I perform flood reviews for Bank of America's Home Equity Flood Insurance division. On occasion, I have to review Private Flood Insurance policies which require additional documentation and information that is needed from the agent. I have had the distinct honor and pleasure of working with Colton Langsam many times over the past few years and he has been an absolute joy to work with. When asked, he never hesitates to provide me with exactly what is needed in order to keep my flood review process going smoothly. In a world where customer service is a second thought, Colton is warm, friendly and tends to my needs immediately and does not ever disappoint! Thank you Colton - I appreciate you and for all that you do! I look forward to working with you again in the future. Have a beautiful day!!
Colleen S.
June 14, 2018
Colton Langsam was very quick to respond to my endorsement request, he was polite & friendly in our correspondence.
Vicky C.
June 12, 2018
Colton was fast and efficient in my request today!
Cindy S.
June 12, 2018
Great customer service from Kyle!! Thanks so much, I really appreciated your help.
Jodi J.
June 8, 2018
Our mutual client was in a closing and needed an additional insured added to the policy. Colton Langsam and Eric Weber worked very quickly to process the change and I was able to forward the updated policy to the attorney's office in less than 10 minutes! The client and our agency greatly appreciated the fast service. They would not have been able to continue with the closing without that updated policy.
Faye V.
June 7, 2018
Nicky Jones was very quick in response for a mortgage change. I always get those back from your company pretty quickly. Everyone seems eager to help! Eric Weber...Kiki Cleare...Colton Langsam... Thank you all!
Shannon D.
June 7, 2018
Nicky Jones was very quick to respond to my email about the policy being mortgagee billed or not. I was able to get back to my insured in a timely manner which is very helpful on our end. Thank you for your assistance on this!
Carrie L.
June 7, 2018
Friendly staff, fast response time. Great work! Thank you for the consistent excellent customer service
Trudy F.
June 5, 2018
Needed a revised Declarations page for a client to go to closing -- sent an email to Donovan and with in 10 minutes had the information corrected and sent to client's bank so they could proceed with closing. Thank you again for you prompt attention.
Carmie W.
June 5, 2018
Never any grief given when asked to make changes for our clients!! Very much appreciated! THANK YOU!
Sheryl M.
June 5, 2018
I am extremely impressed with the speed and accuracy that Colton handled our request. Thank You so very much.
Dinah S.
June 5, 2018
I requested Donovan to update the loan #, then send me the evidence of insurance showing the new loan #, as well as a paid receipt for the current policy period - all to give to the mortgagee refinancing the property. It only took him about 20-30 minutes to get all of the above done. So I was able to get the requested information back to the mortgagee the same day they requested it from me. His efficiency was great & made my job as well as the mortgagee's job a lot smoother!
Lucy M.
June 4, 2018
TFIA saved us $1000/year and Nicky Jones was very helpful, patient, and easy to work with. I recommended TFIA to our home buyers.
Mary Ann S.
June 4, 2018
Just wanted to comment on how very helpful Kyle Lizak has been in assisting with quoting Flood policies for our insureds.
He does a great job! Thank you.
Kelly G.
June 1, 2018
The service representative Glorya Pierre was so quick and helpful to respond to my questions. We needed proof that the Private Market Flood meets the requirements from the bank and Glorya provided that for me within minutes. The staff have all been quick and very friendly. Thank you!
Erin M.
June 1, 2018
Colton was very helpful in processing a change on a policy for me, and was polite and professional as well.
Pat A.
June 1, 2018
I want to give a shout out to Justin who assisted me over a year ago with questions about Flood Insurance. He explained the whole flood insurance scenario including insurance,elevation certificates and also referred me to a couple other companies who might assist. At that time I had a premium of $ 3,555 a year for flood insurance alone and still needed property insurance. He also gave me the time frame to call back to your company and explained why you could not help initially. Well, I did not follow through because my property was sold and settled on 12/15/17 but Justin did. He contacted me to follow-up on submitting an application for a policy. This is what I call real customer service and is dying in today's world.
Thanks and thanks again! Had my house not been sold I definitely would have been a customer. Thanks, Justin!
Sylvia B.
June 1, 2018
I appreciate the quick response received. Thanks.
Kelly F.
May 31, 2018
Kiki's service was awesome! Always quick and polite and I know it's going to be correct. She does an amazing job!
Tracy H.
May 31, 2018
I worked directly with Nicky and she was very responsive, answered my questions promptly, and made some suggestions. Great to work with! Thank you! Tracy
Laura M.
May 30, 2018
Thank you so much to Glorya Pierre for always providing excellent customer service! We don't often need anything changed, but when I do, it is always done promptly with no hassle. That is very much appreciated!!
Katrina C.
May 29, 2018
Donovan was very responsive and proactive in getting the documents we needed in a timely manner!
Jacqueline M.
May 25, 2018
This is the first time I've dealt with TFIA directly and have to say that it was a wonderful experience. Eric and Colton were polite, quick and extremely helpful. Thank you so much for all your help today - you ROCK!!!
Brian M.
May 25, 2018
I sent a request to add a mortgagee to a flood policy and change the billing to mortgagee bill on the next renewal. I had the policy change endorsement in my email within an hour. Now that is some great customer service!!!! Great job!
Susie C.
May 24, 2018
I have had the absolute pleasure of working with Justin for my flood insurance-both last year and this year. He is a great asset to your company. It is Justin's commitment to excellent service that I am with your company again this year. I must have asked Justin last year two dozen questions every which way but lose and he was most professional in answering every single one of them explaining in detail and worked extremely hard to get what I wanted and needed. Justin represents your company in a very professional, knowledgeable manner and it is a pleasure to work with him. I know that when I am dealing with Justin things will be done accurately and proficiently. I have, in fact, referred a number of people to your company solely based on my experience with Justin. He is an excellent employee and I suggest you keep him happy as no doubt there are other companies that would jump at the chance to have Justin on their team.
Joan R.
May 24, 2018
I could not believe how quickly Glorya responded to my email- Her additional information about insured policy was most helpful. Thanks again.
Jan S.
May 23, 2018
Pleasant, efficient, knowledgeable, and FAST! Problem solved ASAP. Great working with you! Jan
Kelly F.
May 23, 2018
Nicky was extremely helpful and prompt when I asked her to quote options for a clients renewal. AWESOME service!
Kyle A.
May 22, 2018
To whom it may concern, I am the agent and owner of Arnold Insurance and we use the Private flood market consistently. I wanted to point out how amazed I was with the service and friendliness I receive from Sarah Keen. She is a top notch employee and I thought that my experience needed to be shared!
Susan W.
May 22, 2018
I have a customer that is renewing. Their payments are set to escrow, but the bank "never receives a bill", they claim. I appreciate the effort that Colton put forth with sending follow ups to the mortgage company to ensure payment. That's great customer service!
Sherry S.
May 22, 2018
When I needed a dec page on a renewal, Nicky responded within minutes. We didn't have to start something else, and then back track to follow up on the request. The banker that needed it for a refi also appreciated our fast response, making us look good to our customers!
Thanks, Nicky, you deserve a raise!!
Susie B.
May 17, 2018
Donovan helped me on the phone, then via email when I emailed him the request to amend the policy and he had it back to me in 2 seconds! Great teamwork and may thanks to Donovan!
Beth M.
May 16, 2018
Thank you very much for the fantastic service Donovan Garrett. My job requires me to call insurance companies to obtain policy information every day and my requests are not always met with the same kindness and eagerness to help me like with Donovan today. Even though it was the end of the day, he was able to quickly update a policy and provide me with the information I needed and I greatly appreciate it. Thank you for making my job easier Donovan!
Mandy P.
May 16, 2018
Amazing service! I worked with Donovan on an account for a mutual client. He was extremely helpful, professional and friendly. While I needed to make multiple changes after issuance, he never hesitated to assist with a great attitude and efficient turnaround. He helped save my account and I have sung his praises to all my co-workers. Great Job Donovan, I look forward to working with you in the future on many more accounts!!
Carmie W.
May 16, 2018
Never a "that can't be done"! Always willing to help if it is within their guidelines!! Great people.
Jaime B.
May 11, 2018
Just wanted to say how much I appreciate the quick and polite response I received from Colton Langsam when I emailed him earlier in the week. I had a quick question and was tied up on conference calls for a majority of the day, so it was incredibly helpful to be able to email my question to him and get a response within minutes. Otherwise, I probably would not have had time to call TFIA until the following day, and I'm sure it would have taken more of my time than writing the email did. It's refreshing to know that we have underwriters and service agents at TFIA who value our mutual partnership as much as we do and who are so willing to take the time to respond quickly and thoroughly (when possible) to allow us to write more and better business. Thank you!!
Mary E.
May 11, 2018
Everyone was very helpful in helping us to understand the process and the premium was amazing as compared to what other carriers, especially FEMA was offering. Easy to navigate and get information quickly.
Joel G.
May 10, 2018
Donovan did a fantastic job updating my insurance and getting the appropriate documents to my mortgage company in less than an hour. Excellent customer service I highly recommend him.
Kate B.
May 10, 2018
We are in the process of buying a home near the ocean and have been introduced to the world of flood insurance. We had a number of question that we had trouble getting answers to and it was a bit nerve-wracking. I called your company and spoke to Donovan and he was great. So straight forward, great explanations and a pleasure to speak with. You should be really proud of him! I am not sure if we will buy the house, but if we do, we know we have a great option for insurIng it. Many thanks.
Jim B.
May 10, 2018
I would be remiss not to share the most excellent customer service experience I just had with Sarah Keen from TFIA. Sarah was prompt, professional, and went our of her way to make a potential problem go away. A truly refreshing experience in today's business world where customer service is nothing but lip service. Sarah Keen has set the bar on what genuine customer service truly is. Thanks you!
Edd B.
May 7, 2018
Jennifer is a Great Gal that knows her job!!!!! She does a great job and does what she say's when she say's!!!!!!!! Very strange to find today!!!!!!!!! Thank you Jen. Edd.
Patrick D.
May 4, 2018
Called and spoke with Donovan Garrett (I think that's his last name)... I needed to cancel my policy and he could not have made the process any easier. He checked prices and tried to keep me as a customer but I already had a new policy. The speed of his email replies was most impressive. Give him a high five for me or better yet a gift card. Thanks.
Stephanie P.
May 4, 2018
I spoke to Donovan asking how I submit a change request. He provided me with his email address and processed the mortgage change for our client fast & efficiently. I was surprised how quick the turn around time was. Thank you so much!
Daniel A.
May 4, 2018
I am an insurance agent. Sarah Keen's super fast response allows me to out-service my competitors and earn more referral business. She is the best. Thanks Sarah.
Alois H.
May 2, 2018
I applied for flood insurance and received a reply in less than thirty minutes. Thank you for saving me money & lots of headaches.
Jill G.
May 2, 2018
I would just like to send a quick email regarding the above employee for the quick responses on my emails and getting a policy for a closing back to me so quickly I appreciate everything Taylor did for me today thanks again we all appreciate all your hard work!
Rhonna B.
May 2, 2018
Donovan was knowledgeable, helpful and delightful to communicate with both over the phone and by email. He made the application process easy for me, as well as explaining procedure and make an endorsement on the same policy. His professionalism is greatly appreciated!
John W.
April 30, 2018
Great Service!!!! Great Communications !!!! I cant say enough about customer relations and this company way to go Kirk Yates
John C.
April 27, 2018
5 stars x 2!! If you are looking for low cost, very affordable flood insurance this is the place...the people here are so dedicated to helping you and easy to work with. I am very glad that I found The Flood Insurance Agency online. Not only were they the most affordable for flood coverage but their employees are Top Notch! They helped me resolve an Escrow issue with my mortgage company and saved me a higher monthly cost. I just enrolled in their 3- year insurance renewal plan to save more money and avoid any increases for 3 years into 2021. The staff and how they help you here are just awesome!!! They really care!
I have already recommended them to my friend who has waterfront property on the Jersey shore. I highly recommend The Flood Insurance Agency and their people to anyone that needs this type of property coverage. John - a customer of 1 year since 2017
Stacey D.
April 26, 2018
She is a very professional and efficient TFIA representative. I am truly thankful that she is there to help with servicing our agency! Thank you Glorya!!
Alan J.
April 26, 2018
I would like you to know how satisfied we are with the service we receive from Justin Bryer. He always is prompt and professional and an asset to your company. Thank you
Lorie S.
April 25, 2018
Kudos to Donovan Garrett for his excellent service (and patience for the newbie in this agency). Thanks so so much for your help!
Jim S.
April 24, 2018
I called today and Eric Weber answered, he quickly was able to help me with the question and did so very efficiently.
Vicky C.
April 20, 2018
Kyle Lizak was super efficient today. I submitted the flood application and within minutes I had the approval and forms for my customer to sign. It is so nice to work with The Flood Insurance Agency.
Nick P.
April 19, 2018
The Flood Insurance Agency, has done a great job for my flood clients, and my agency's commissions. Their premiums with Lexington are very competitive, and The Flood Insurance Agency staff is very easy to work with, and they are also extremely helpful.
Audrey G.
April 12, 2018
Every one is always most helpful at The Flood Agency- no matter what my question is-whether it relates to the issue of a policy or the payment I am always happy with the help I receive. Keep up the good work! Audrey
Thom I.
April 11, 2018
I just submitted my application with the assistance of Justin Bryer. Justin was very helpful in guiding me through the process and answering all my questions. Quick response with informative and easy to understand answers.
Bill B.
April 6, 2018
The combination of timely service and expertise offered by Eric Weber has allowed me to service a very large client a highly satisfactory manner.
Kenneth L.
April 6, 2018
I spoke to Ms Jennifer Alzate concerning the fact that my mortgage company had changed their name and was now called Ditech Financial, LLC, IAAOA. I also furnish the new account number. and the mailing address. I also left a telephone number for Ditech, that she could call if there was any other information such as the FAX number. Ms Alzate was very courteous, very knowledgeable and professional. She was very understanding and patient with me, as I have a hearing impairment, which requires repeated answers at times. I was impressed with the service I received last year and was again impressed with the quality of service I received again.
Carmie W.
April 6, 2018
In all my dealings with the employees of TFIA I am met with courtesy and efficiency. This is very appreciated by me in this fast paced business! Please know there are those of us who recognize it and really do appreciate all you do for us!!
Vicky C.
April 5, 2018
Sarah Keen is always so helpful and efficient. Submitting an application is so easy and quick, it is a pleasure writing with The Flood Insurance Agency!
Bruce D.
April 4, 2018
These people are a pleasure to work with. They are quick to respond and patient with my questions. I wish I would have found them sooner. I could have saved myself a lot of money!
Tony F.
March 30, 2018
I got a policy through a transfer and I keep it I also shopped several other companies to check pricing. I couldn't believe the savings I thought they were mistaken. Well come to find out they were not. The customer service is 2nd to none and ever time I've call they've answered or called me back and made me feel like I had their undivided attention. They we over the policy and made sure my family had everything we needed If you go anywhere else you'll pay to much and the customer service will not even come close to matching.
John B.
March 30, 2018
If the program is as efficient and helpful as Jennifer this company has hired the best. Jennifer was very very considerate and kind. This was on top of being so helpful that I was assisted throughout the entire process. She even took an electric check.. done! How good is she! She took care of a big bureaucratic process. Finally, it’s streamlined and not over bearing. My house has not been flooded and will never be flooded. However, it’s a system that historically really needs a good flush... so to speak.
Pam D.
March 29, 2018
Kiki is such a joy to partner with! Her responses are so timely, complete, and professional. An absolute pleasure to work with!
Marina K.
March 28, 2018
The Flood Insurance Agency is such a pleasure to deal with. And a special "THANK YOU" to Kirk Yates who processed a policy change request in record time.
Kimberlaine J.
March 28, 2018
I would like to leave a commendation for Glorya. She fulfilled my request(s) so expeditiously, I'm extremely appreciative and pleased with her attention and courtesy in handling my requests. You guys are lucky to have her. Thanks for ALL you do for SunTrust Mortgage.
Letitia S.
March 23, 2018
I sent an inquiry to see if our client had renewed 3 of their flood policies to Nicky Jones. Within minutes I received the response that the policies had been renewed and attached were all the renewal dec pages and forms. Thank you Nicky for the quick response and renewal information! Your customer service is outstanding!
Nikki B.
March 23, 2018
Always great service!!! Kyle, Taylor, Glorya, and Jennifer....We at Wiser Agency thank you!!
Debra W.
March 22, 2018
Great, Fast Service! Responded to my email within 5 minutes. Wonderful!
Alicia S.
March 21, 2018
I would like to commend Sarah Keen for going over and beyond for me yesterday (3/20/18). She saved me from a potential nightmare with a client, because of my error. She is a true example of the kind of customer service person that everyone would love to deal with! I am so thankful that she was the one to answer the phone when I called. She deserves employee of the month for sure! Thank you Sarah for making my job a lot easier for a not so happy client of mine! Can't wait to work with you again!
Matthew S.
March 19, 2018
Private Market Flood Insurance gave me a great price on a three year lock in to purchase my home. Their service has been excellent throughout the application process and payment. When calling with questions or assistance there was great customer service given. When I needed documentation regarding payment to complete my mortgage process it was given promptly.
Deena C.
March 14, 2018
Flood Insurance Cancellation-Jennifer Alzate did an awesome job getting info and processing our cancellation successfully. We received our refund check within a week! No problems, no issues. Thank you!!!
Belinda H.
March 14, 2018
Ease of doing business. I have just written a flood policy with TFIA and very impressed with how prompt my email requests have been and how calls were answered by Kyle Lizak without going to a call center or voice mail or operator! I will only write for your company going forward! Thank you for your professionalism. I came to you from a recommendation for price. I'll stay with you for service!
Emily H.
March 14, 2018
Great turn around time. I requested an endorsement change and Kirk Yates got back to me very quickly and was helpful.
Marshall H.
March 12, 2018
Keep doing what you are doing Kyle Lizak!!!! It is a pleasure to work with you on producing flood policies!!! Fast and efficient!!!
Lynn V.
March 8, 2018
She provided wonderful service with excellent turn around time, as I needed that endorsement done like yesterday. Kudos to her!
Robin P.
March 8, 2018
I can't say enough about the customer service I have received with The Flood Insurance Agency and specifically, more recently, Taylor Scheffing. Their response to my email messages are same day and when I phone for any question on my policy they are always excellent to deal with! Although I no longer need flood insurance, I would highly recommend them and would not hesitate to call them in the future.
Bethany K.
March 8, 2018
I worked with Justin Bryer on a flood policy for a customer. I emailed him a correction on the application and he had it back very quickly. When I sent in the application for binding he sent me back the invoice almost immediately. He was very quick to response and very courteous.
Fred B.
March 8, 2018
Competitive rates; good communication.
Tammy D.
March 8, 2018
Glorya Pierre honored our document request in a very appreciated way. She responded within moments of our request.
Marie A.
March 8, 2018
Quote process is very easy to use and customer service reps are very responsive & helpful.
Barbara B.
March 7, 2018
Jennifer Alzate made the experience so much easier as her help was not just extremely valuable but she helped my client save over $1400 in flood insurance premium. Jennifer always responded very quickly and just made the sale go smoothly. I will continue to use The Flood Insurance Agency with my clients and look forward to working further with Jennifer!
Nitsa D.
March 1, 2018
I am so impressed with the service I get, especially from Sarah Keen. I get such quick approval on my applications and such quick issuance of the policies, it's like she's my personal underwriter and only handles my business. It's that fast. Thank you Sarah, you make this so easy for our office. We truly appreciate you.
Peter W.
March 1, 2018
I called this morning and Kate picked up the phone and helped me locate a renewal and affidavit which I needed urgently. Kate had emailed the form to me within a minute of hanging up the phone. Outstanding customer service.
William E.
February 28, 2018
Excellent customer service! These guys are one of the few companies that actually have people answer the phone instead of a machine that utilizes stall tactics before routing you to a person that can perform the service in which you are calling about!! Way to go!!!!
Loraine S.
February 27, 2018
I submitted a request to change the mortgagee clause on a policy and before I could enter the activity in our system, Glorya had processed the change and provided an endorsed declarations page. This saved so much time -- everything could be completed efficiently. Thanks Glorya!
Fernanda O.
February 22, 2018
I just wanted to say I am so happy and satisfied with the help I always receive from Glorya Pierre. She is always willing to help me without hesitation. I feel comfortable asking her for help and to even bother her ! She is always helpful, patient and very friendly! She makes it so easy to go to her.
Sandra W.
February 22, 2018
Every time I reach out to Private Market Flood, I have been more than satisfied with all the assistance I receive. Everyone is always happy to assist me. Thank you Kaitie!
Robert S.
February 20, 2018
Taylor was a pleasure to work with. Got things done fast.
Beth S.
February 20, 2018
I work for an agency that writes TFIA policies. Your staff is always professional and efficient! The prompt service is always appreciated - shout out to Kiki Cleare for speedy response today.
Samantha L.
February 16, 2018
I worked with Nicky this morning and how easy it was to get our change done was extremely appreciated!!
Kathy M.
February 15, 2018
Outstanding service, always pleasant, quick turnaround with everything, very professional and helpful.
Jennifer H.
February 15, 2018
Flood renewal - changes needed to be made. I sent to Kiki Cleare and she processed the same day. She is amazing!!!!
Rip W.
February 14, 2018
We had an insured that went to their State Farm agents office to sign the cancellation request for their NFIP renewal policy. The policy premium had already been paid but they did this prior to the renewal date per FEMA's instructions to the policyholder. Unfortunately the State Farm agent mailed the cancellation request to FEMA instead of uploading so it was received a day after the policy renewed. We're sure this was intentional. The insured's mortgage company also paid for the Private Market policy and sent the money directly to Gainesville. Now the insured had 2 policies with the FEMA policy not being able to be cancelled and the Private Market policy having a 25% minimum premium. The insured was already upset that they were not able to save the $750 off the FEMA policy and now was going to be out an additional $750 for the minimum premium. Kyle Lizak was very understanding and told us exactly what the insured needed to provide in order to have the minimum premium be considered to be waived. The insured did exactly as Kyle suggested and they were not charged this extra premium. Our agency was also thrilled that this was able to be resolved and the insured can't wait to do another policy next year well in advance. Thanks again to Kyle for really helping out a very nice couple.
Marshall H.
February 12, 2018
Sarah Keen has hands down been the best person to work with on all the flood policies I've written with TFIA over the past couple years. Super fast and highly knowledgeable. Thank you for all you do!!!
Gary R.
February 12, 2018
Fast service. Thanks to Kyle & Jennifer for fast efficient issuing of our first TFIA policy.
Beth C.
February 12, 2018
Nicky Jones is the most proficient person! All of Flood Agency have helped very nicely, but I find Nicky Jones work to be impeccable! Very nice work! It is a pleasure to do work with Nicky Jones. She is so efficient and prompt on getting replies and documents out! Quite amazing the fast turn around on requests! She deserves a recognition! Thank you, Beth Cheetham at Ally Insurors
Tony R.
February 12, 2018
Honest to the point service, great!!!!
Erin M.
February 9, 2018
I couldn't believe how quickly my request was completed!! AMAZING!! Thank you.
Phillip R.
February 8, 2018
Glorya has helped me several times in the past, and she is very fast and efficient. She is great! I just wanted to give her a shout out!!!!! Thanks so much!!!
Tootie H.
February 7, 2018
Your employee did an excellent job..THANK YOU...Give him that $1000.00 bonus that all the other companies are giving out. lol
Serita G.
February 6, 2018
Ms. Glorya Pierre assisted us in a timely manner regarding needing the Flood Assumption form. Thank you all for your fine assistance!
Audrey G.
February 5, 2018
Justin and Taylor Scheffing really helped me out when it came to lowering a client flood policy and super fast service. Thanks to both of you!
Carolanne L.
February 5, 2018
There are no words that can express my gratitude for the kindness and assistance I have received from Kyle and Justin recently. February usually results in high stress levels knowing I will have to work through an agent when dealing with the renewal of my flood insurance policy with FEMA. Between poor customer service and costly premiums, I was looking at either losing coverage on my house, that was built prior to all the flood regulations, and/or having a heart attack. Kyle patiently answered all my questions and worked with me to obtain affordable coverage saving me hundreds of dollars. Justin was just as helpful in completing the application process. To be treated like I was the only policy holder certainly was refreshing. You guys are my hero's and thank you ever so much!
Anthony C.
January 31, 2018
Thank you to Kate and Justin for making a daunting process seamless. The professionalism and kindness is greatly appreciated!
Teresa E.
January 29, 2018
I am a CSPR with Iron City Insurance and Investments based in Sarasota, FL and I want to sing the praises of your employee Kiki Cleare. I request policy endorsements, Mortgagee changes, adding additional insureds, etc all day with many different companies. Kiki is the most efficient, accurate, and friendly person I have worked with. I put my request in and in minutes I have an email with my request done perfectly.
Kimberlaine J.
January 26, 2018
I sent a few urgent requests for a mortgagee update and my requests were expeditiously handled by Glorya Pierre! Thanks so much as time is of the essence on these flood policies!
Donna B.
January 26, 2018
Awesome customer service! I would like to get a word of applause to Glorya Pierre for the Fast & courteous service in processing a change on a policy. She was prompt & very professional & the speed in which she processed my request exceeded my expectations. Thank you so much Glorya Pierre!
Nadine R.
January 25, 2018
Justin was the person who returned my call for a flood insurance quote. I explained why I all of a sudden needed it he suggested I call the Mortgage Company one more time after calling several times a day all week. He walked me through on what to ask for. Keep in mind I had already called them this morning and was giving up. So I did call one more time and this time I was told everything was reviewed again and that I no longer needed flood insurance. My house is in zone X but the detached back of garage is now in zone AE. So the house being in the X zone I will not need to purchase flood insurance. But I will truly believe it when I receive the letter from the mortgage company. You have a great employee with Justin and I could not thank him enough for suggesting I call one more time and what to ask for. I will keep his name and your insurance company on file. Thank you, Nadine
Heather D.
January 25, 2018
I just wanted to share my wonderful experience from yesterday!! I was in need of some information and I needed it quickly. I emailed Taylor Scheffing and she responded with the information I needed within minutes and of course I had more questions, which she was able to answer just as fast as the first request!! I just want to say thank you and GREAT JOB TAYLOR!!
Susanq E.
January 25, 2018
Super customer service! I worked with Kirk Yates on a renewal and he is super quick in responsiveness. He is a great guy to have on your team! He won the Energizer Bunny award for today!!!
John P.
January 24, 2018
Kaitie was very helpful and patient with me. I don't do these often enough to just go ahead and do it without help. Kaitie got me through it with her exceptional patience and knowledge of her business. Many thanks again to Kaitie.
Ryan Y.
January 19, 2018
Justin Bryer was a great help in canceling my full policy and issuing a replacement after moving from an A flood to X500 flood.
George C.
January 19, 2018
In my line of work, I deal with all kinds of insurance providers across the US. Most of these providers are rather difficult and slow when processing even simple requests. Working with your company has been a breath of fresh air. My requests have all been handled in a timely and accurate manner. Nothing but great things to say about y'all. Shout out to Jennifer Alzate who helped me fix some extremely time-sensitive issues with amazing efficiency!
Valerie W.
January 17, 2018
I love writing with TFIA - I personally have had their insurance on my home. So it is easy for me to promote and sell it to my insurance clients.
The staff at TFIA, especially Kyle Lizak, make my job a whole lot easier!
Gustavo C.
January 17, 2018
Justin helped me with my request and followed through flawlessly. Great communication and comprehension. Great Work!!!
Erin A.
January 16, 2018
When I called Kyle at the Flood Insurance Agency last week, I was very impressed by his prompt and efficient responses to all of my questions. In less than an hour, he had emailed me all the relevant documentation needed to address an escrow issue with my mortgage company related to my flood insurance. It was wonderful to receive such prompt, friendly, and accurate service in such a short period of time. Thank you, thank you, thank you!
Linda V.
January 16, 2018
Kyle Lizak was very courteous and professional and provided service without telling me how I could have done it myself. Thank you Kyle.
Jason V.
January 16, 2018
Sarah Keen is like some kind of awesome flood insurance Ninja! She was able to get a policy issued for a customer of ours so that they were able to get to their loan closing done on time in less than an hour! She made it so our agency was able to get the job done where others couldn't.
Debbie C.
January 11, 2018
Taylor Sheffing went above and beyond for a 1/12/18 closing. Her diligence and professionalism are 2nd to none. Kate Burns helped me with another manner for the same insured, but different policy numbers and was amazing as well. What a great group of employees you have!
Tashina P.
January 11, 2018
I would just like to sing high praises of Kirk Yates over at the Flood Insurance Agency. He is by far the quickest and most efficient person that I've worked with over at the Flood Insurance Agency. Any time I've reached out to him for information or policy changes, he is always quick to respond.
Danielle K.
January 10, 2018
Glorya reached out regarding a mutual insured to update their mailing address. When I sent her the correct address, she responded almost immediately! I appreciate her very much!!
Rene L.
January 10, 2018
Glorya Pierre forwarded an insurance policy promptly, what great service thank you Glorya!
Chris C.
January 5, 2018
This company is a pleasure to work with! No matter when or what we need, the response is instantaneous and never once have I experienced any type of delay or errors. The employee's commitment to agents and to their own company is outstanding , very much appreciated and should be well acknowledged!
Kristen C.
January 4, 2018
I'm an agent who brokered a flood policy for one of my clients through TFIA. I have never worked with TFIA before and was unsure of how to do a few things. Jennifer Alzate answered all of my questions and Glorya Pierre helped her process my requests literally within 5 minutes of sending it. I love when companies and their employees are quick and friendly! Definitely makes me want to place future business with TFIA.
Lili L.
January 4, 2018
Justin Bryer has been honestly the best Customer Service i have had the pleasure of working with. He was patient and understanding of the changes that needed to be done on a Policy we dealt with together. I honestly can tell you that if EDIA needs to issue further Flood Policies, I will definitely be working with your Agency and hopefully Justin B.
Hal H.
January 3, 2018
Glorya Pierre had a revised dec page to me in 1 hour that's unheard of in our business. Kudos
David K.
January 2, 2018
Thank you to Taylor and Kate for their great service in RUSH mode. Last minute endorsements needed were handled with efficiency, even when we had to go back a second time. Much appreciated!
Kris M.
December 29, 2017
Kaitie was so quick to help me with my customer! The policy issuance exceeded my expectations. Thank you to Kaitie and everyone at TFIA for the excellent customer service continually provided!
Patricia S.
December 29, 2017
Great Insurance agency...very helpful in saving you money!!
Dan B.
December 28, 2017
Great fast service. Thanks for your company. Without it, it wouldn't be worth keeping some of our properties.
Tamara C.
December 27, 2017
Thank You for your patience and kindness. And for taking the time to answer all of my questions today.
Heidi P.
December 27, 2017
Kiki Cleare provided excellent service and a quick response.
Kristi M.
December 26, 2017
I would like to send out a thank you for all of the people we work with at the flood insurance agency for always going above and beyond for our clients. A special kudos to Eric Weber and Glorya Pierre for their positive disposition, quick response and patience.
Thank you!! Happy Holidays to All!
Mary Ann S.
December 22, 2017
Just wanted to compliment Jennifer Alzate on her quick response when asked to provide information needed for a mortgagee. Any time our Agency reaches out to TFIA, all the personnel are ready and willing to assist in whatever we need. Keep up the good work and thank you so much.
Ann F.
December 22, 2017
The system was very to use... When I had to call the company they were all very helpful... the process went very easy. Jennifer Alzate was very prompt in responding and getting the policy to me within half an hour of submitting the signed application. And making the corrections for my mistakes! I have a very happy customer... I will definitely use them again.
Jill G.
December 20, 2017
I just want to acknowledge Kirk's fast response and wonderful customer service as he is always a pleasure to deal with on a daily basis and makes everything so manageable for our agency Thanks again Kirk....
Artuzia L.
December 19, 2017
Glorya Pierre - she has been wonderful to work with!
Dave W.
December 15, 2017
Fantastic service from Glorya Pierre! I am blown away by Glorya's fantastic, prompt, professional service that she provided to me this morning!! Thank YOU Glorya!
Sue S.
December 15, 2017
I want to commend your representative Glorya Pierre. We had a request to change and address on a mortgagee today which we sent to be done. After processing the change the back then called back to inform us the new address was wrong and needed to stay as is so I sent a second email to her and she did it promptly and responded promptly also. Thank her for the good service.
Aerin B.
December 14, 2017
Great customer service! Kyle was so great in helping us get all the documents needed for closing in a very timely and efficient manner. Thank you for your excellent service!
Charyl F.
December 14, 2017
On a day when everything goes wrong Jennifer Alzate's expertise rescued my apprehensions. My phone call was met with immediate resolve. Jennifer's knowledge of the situation answered my questions before they were asked and provided necessary documentation in record time. The Flood Insurance Agency has made my life easy today and I needed to share how thankful I am.
Marlene U.
December 14, 2017
Change request was faster than Santa's reindeer. Hi, Please know that your team member, Glorya Pierre, was awesome fast with the turnaround of a change request. Always appreciate a fast turnaround time on things like this, especially during this time of the year! Great Job! Happy Holidays!
Sharon G.
December 13, 2017
The customer service I received from your company was excellent!!! Thank you so much for the prompt assistance I received.
Marc R.
December 13, 2017
We’ve had the great pleasure of working with TFIA for a number of years. Their expertise, knowledge and customer service is some of the best in the industry. They’ve simplified a seeming complicated process and made it hassle free for both our agency and client base. All the while, reducing expenses for a number of clients. Recently, Jennifer A. went above and beyond to help us secure proof of coverage for a clients rush settlement. That type of service is what keeps us coming back! Keep up the great work!
Julissa H.
December 13, 2017
Kyle Lizak has been very helpful with the process of quoting my insured's flood quote and policy. Very fast, friendly and efficient
Sara L.
December 13, 2017
I called today for a quote for a client. Jennifer was easy to talk to, professional, and helped me within an hour.
Scott W.
December 12, 2017
With the superior knowledge of Justin Bryer's profession, he has saved me a considerable amount of money on my Private Flood Insurance policy. Justin showed me the correct process to go through in order to achieve our goal of saving money. Thank you again Justin.
Tammy D.
December 6, 2017
However many times we have had to comply with a 'RUSH' - 'need a flood for my closing' - 'closing is set for noon today' demand from a frantic insured.. TFIA has come thru! They are the BEST! Thank you Kyle - Kaitie - Sarah - Omar - Jennifer - Kate... and any others that I might have missed ... It is an absolute pleasure to work with you. Best regards.
Penny Y.
December 6, 2017
Kyle Lizak helped me with a flood quote, only my 2nd one and he was very helpful and quick to respond.
Audrey G.
December 6, 2017
I would like to thank your staff for all of their help now and in the past - every one has always been so kind and guided me through any issues or questions I have. The last customer service rep, Jennifer Alzate, really helped me and took her time with me. Thanks again!
Jerry M.
December 1, 2017
Kate is wonderful at service. She is timely & has knowledgeable in her field. I would always recommend her.
Eli Z.
December 1, 2017
We have worked with PMF for a few years now and I feel that the customer service offer to their agents is top notch, especially Jennifer Alzate. I highly recommend them.
Susan C.
November 29, 2017
Knowledgeable & Professional Experience to Share: My name is Susan Carroll and I am a licensed MLO with Movement Mortgage as well as a licensed P&C & Life Agent in NC & SC. I had the opportunity to work with one of your agents on a recent file for a mutual client that could have turned sticky for all. However, Justin was a pleasure to work with both for me as well as the client. There was a GIS issue that was out of Justin's control. Those are the hardest to explain to any client or partner, like myself even , and especially explaining it to someone that does not know the in's and out's of insurance. Flood, typically adding to that frustration. The borrower was struggling to understand and typically when that happens its easier to pass it off as blame on one party or the other. Justin worked with me and he was able to convey that we are working for the same goal. Emails were coming in left and right with questions from the borrower, the realtor....from all involved. Justin hung right on with me and was quick to respond and accessible the whole time. THAT is greatly appreciated.
Justin and I worked together to keep everyone on the same page, he supported me and I supported him- as we are a partnered team. He was very professional throughout the entire process in addition to being well seasoned on the subject matter. His professionalism and knowledge kept the situation maintainable and workable.It is refreshing to work with another colleague who takes it on as " we are in this together" and focus' to do whatever it takes to accomplish and with the results needed. He is an asset to your company and I really look forward to working with him again and keeping his contact information for future referrals. In any other scenario....the outcome would not have been what it was without Justin on the other end.
We appreciate Justin!
Mark K.
November 17, 2017
Kate Burns was very helpful and very polite. She answered my question quickly and accurately.
Jill G.
November 17, 2017
Great Customer Service. I would like to reach out to everyone that I deal with over at John Biggio Insurance Agency and just like to say Kirk Yates has been so professional and responding back within a moments notice I appreciate is great work ethic everyone is much appreciated over at TFIA thanks again for your 100%....
Theresa H.
November 17, 2017
Thank you for helping so quickly! Thank you!!!
Kathy L.
November 17, 2017
Great, Prompt Service! I would like to thank Taylor Scheffing for the quick response to helping with an endorsement. I sent the quote request and had the amount within a few hours. I requested the endorsement to be made at 5:30 EST and had the updated dec page at 5:46 EST, which I wasn't expecting until the next day! Thank you for the assistance and the wonderful helping hand!
Jeff J.
November 16, 2017
Awesome service and always a pleasant experience. I am an agent in Florida and I write with TFIA to save my customers money on flood insurance. I always have a great experience working with them. When you call, they answer the phone and help you with whatever you need very quickly and they also respond to emails very quickly. As an agent it is great to work with a company like this that provides exceptional service to myself and my customers. I would highly recommend them.
Douglas G.
November 16, 2017
Kate Graves was very polite, patient & professional all in one! Listened to my problem, solved my problem & response time was 15 minutes! Very pleased.
Christina R.
November 16, 2017
Wonderful customer service! I would like to send a message in regards to the service from Kyle Lizak. I'm still a fairly new to quoting and issuing policies with TFIA, but I had such an easy time making a change to a client's flood policy for closing. I emailed Kyle about a request to increase the coverage and within 10 minutes, he had already emailed me back the revised flood application. Again, after I sent him the newly signed flood application, he emailed me the invoice within 5 minutes. As an agent, we are so used to underwriters and customer service reps taking as long as they want to send us documents which can hold up closing and anger the clients. Due to Kyle's timeliness and all around great customer service, I will absolutely continue using TFIA. Thank you Kyle for a job well done!
Carl H.
November 15, 2017
I've written to express my satisfaction with your services previously, but I am constantly pleased with how easy it is to work with you especially given the inflexibility of an NFIP policy.
My current point of praise is for the speed of service I receive from your firm and, in particular, Jennifer A. and Kyle L. Today I submitted a signed application and I had an answer back from Jennifer within a couple of minutes of sending it in. I have had numerous interactions with her and Kyle where I had some type of request that was turned around faster than I could get a pizza delivered. I can't imagine the act of Congress it would take to make any changes to an NFIP policy when the closing date of a purchase moves or a named insured needed some type of edit. Even the occasional dreaded cancellation is handled quickly and professionally, which makes it easy for me to look good to the end customer.
I have a broker pursuing me to move my private flood business to them, but I have made my stance clear. The balance of excellent service and a fair commission is incredibly hard to beat and I won't be moving my business as long as the level of service continues to be above my expectations. Thanks again!
Natalie D.
November 9, 2017
The Private Market Flood Agency is so easy to work with from submitting the application, approval, payment and issuance. Everyone is quick to respond, polite and makes the ease of doing business effortless. Thank you!
Paula F.
November 7, 2017
I have been so pleased with the customer service provided by TFIA. Your representative Kyle Lizak provided excellent customer on a quick turn around agency needed for a closing. Top notch service, very professional and courteous.
Amy B.
November 7, 2017
Nicky Jones turn-around on a policy change and re-bill was outstanding. She is always able to provide a quick response to any questions we have.
Paula F.
November 7, 2017
Excellent, courteous and quick service provided by Sarah Keen. Needed quick turn around for loan closing and agency was taken care of right away.
Doug G.
November 6, 2017
Great service and even better price. Special thank you to Justin Bryer for making me feel like I'm the only client you have. I'm telling everyone I can about this company!
Laurinda W.
October 23, 2017
Great easy experience. I got to talk to a real human being that was helpful and didn't put me on hold! So rare! You even called when I made a mistake on form....within 5 min. I about fell out of my chair.
Jim C.
October 16, 2017
Taylor was very helpful in processing an endorsement for one of our clients who was dealing with a mortgagee's forced placed increased coverage that was unnecessary and extremely expensive. We were able to save our client hundreds of dollars and it took minutes to complete.
Gretchen G.
October 13, 2017
Justin was very responsive, attentive and polite. Answered all questions completely and invited us to contact him again if we had further questions. Great customer service! The process to obtain this new policy was extremely easy and fast. Great to be able to purchase a new policy on the same day of application. Purchasing this policy was cheaper than renewing our prior policy and with more coverage.
Jeffrey J.
October 12, 2017
Kyle Lizak was super helpful with getting me the application needed for closing. I am new to using the private flood market with our agency but with quick service will start to use it more!
John H.
October 9, 2017
Thanks for your service, you are a lot cheaper than FEMA!
Sheila H.
October 6, 2017
I am very pleased with the service I received today, emailed and asked for 2 flood declaration pages and received them in a very short time. Thank you.
Laura R.
October 2, 2017
The quick, reply and diligent service of the on line and phone support staff make this company a winner!! Excellent is an understatement! Many thanks for making this an easy part of my day! I look forward to working with these folks for many years to come!
Bridgett S.
September 29, 2017
Terrific Service! I submitted an application today and I am just so amazed at how quickly applications are sent...it is like no sooner than I submitted the application online Sarah Keen had it waiting in my inbox. Thank you so much Sarah...Also want to say this company has the best customer service I have ever seen. They answer any question I have and are always helpful. You all deserve a pat on the back for all that you do.
Raymond B.
September 27, 2017
TFIA’s confident procedures for policy issuance are smooth and complete! As an Independent Agent Principal and witness to 25 years of issuing Flood, best by a long shot. The website quote portal is extremely clear and precise, but when needed TFIA works well with agents over the phone to assure confident policy issuance. Other Flood Services do offer services similar, NOT with the same confident direction. A proper agent/client sales process will transfer this confidence timely and simply.
Ronnie F.
September 22, 2017
This is a great company to purchase flood insurance thru very helpful and pleasant people.
Kim A.
September 22, 2017
TFIA is easy to work with. Quick affordable quotes.
Andrea P.
September 22, 2017
Excellent communication, and pricing-thanks for everything!
Ben B.
September 21, 2017
When we purchased a lake property that required flood insurance, we were pleased to identify The Flood Insurance Agency as a way to meet our needs. The process has been seamless in working with our mortgage servicer, and I'd like to express appreciation for customer service from Taylor, Kate, Eric, and others.
Ned R.
September 19, 2017
Sarah Keen and her team were both professional and efficient. They responded quickly to our client's needs, as well as our calls and emails. We really appreciate working with them and will continue to do so!
Melanie W.
September 19, 2017
Great service year after year. I have always gotten the best service, from setting up my flood policy to each year's effortless renewal. I have saved money while being given the comfort that your company brings to my family with this coverage and customer care. Big thanks, Katie Burns, for all your help with renewal and another year's peace of mind.
Frank H.
September 12, 2017
Kudos to Private Market Flood for handling our claim in such an expeditious manner. My wife and I switched from FEMA flood insurance a couple of years ago for coverage on a rental home. What was attractive about Private Market was that we could set our own policy limits instead of having someone else set the limits for us. We highly recommend Private Market Flood as a smart alternative to FEMA flood insurance.
Janice D.
September 1, 2017
I appreciate your quick response!
Mike M.
September 1, 2017
I would just like to commend everyone on the service that you provide. I wish all of the carriers that I deal with would be as helpful and caring. Everytime I call, I get complete and concise directions and sometimes they have to go through them twice. Their love and professionalism comes through the telephone. Yesterday, I worked with Taylor Scheffing and she was fantastic.
Daniel D.
August 31, 2017
Amazing Customer Service! Great Company! Recently, when my flood policy came up for renewal, I had a few hurdles to jump over with my lender. After getting the payment issue squared away, I discovered information from my lender that would have (if the information was accurate) saved me a lot of money. Well, as it turns out, the info from my lender was grossly inaccurate. Taylor Scheffing, CA Lic #0L79592 was absolutely the best with incredible patience dealing with me going back and fourth trying to sort all this out. Her quick responses to my emails and ability to assist made this whole process seamless. Even though the policy went up a bit, it still has saved us money. Thank you TFIA! THANK YOU TAYLOR!
Meredith H.
August 31, 2017
I just wanted to take the time to say thank you to all of the underwriting staff @ The flood Insurance Agency. I worked with a lot of the underwriters and cannot express enough the great service that has been extended to me. This is the perfect example of "team work" I appreciate all of you.
Karen E.
August 30, 2017
Kyle Lizak was an awesome person to work with, knowledgeable, courteous and pleasant to work with.
Jeffrey H.
August 30, 2017
One word explains the service we get from The Flood Insurance Agency..... AWESOME!!!
Tammy K.
August 29, 2017
The premiums are great. Saved my one client at least $1000 between a couple of Flood policies and the Reps that are there are very knowledgeable. I worked with Sarah Keen and she was prompt in her responses and extremely helpful!
Larry S.
August 29, 2017
To whom it may concern: I have had the opportunity to work with Justin Bryer concerning The Flood Insurance Agency. I have been in the insurance business for 53 years and my skills at use of the computer and rating are weak at best. Another agent told me about your flood program and I have already thanked him for doing so. When people are not happy they often send in letters of complaint to management but seldom do when they are happy. This letter is to compliment both Justin Bryer and the Flood Program you have. I was able to quote and send in for issue of our first policy with you. The program is even easy enough for this old timer and the assistance provided by Justin Bryer outstanding. I know that Justin is busy but he took the time to assist me and explain what I had to do to quote and request coverage for my client. The attitude the Justin has and the ability to help without making me feel bad was amazing. He is understanding, professional, very friendly and is an asset to your company.
Michael K.
August 29, 2017
I just want to say how pleased I am with the service that I get from the Flood Insurance Agency. If all of my brokers/insurance companies serviced our requests as the your agency does my job would really be a piece of cake. Not to point just one representative out, but Sarah Keen has been a pleasure to work with and if she lived near my office, I would hire Sarah in a second!!!
Meg M.
August 29, 2017
Our Agency Registration was done quickly and easily. Thanks Allyson Schmitz and TFIA!
Valerie W.
August 29, 2017
A BIG shout out to TFIA and Kyle Lizak - for fixing my oops in such a timely fashion! PLUS he's always a pleasure to work with. I truly love writing flood policies with TFIA, great company and great staff!
Marta G.
August 28, 2017
Great service and super nice people working here! The prices are unbeatable. Love working with you guys :)
Judy W.
August 28, 2017
Anytime I have requested help from this agency they have been friendly, efficient and speedy in their responses and have provided exactly what I needed help with. It is a pleasure to deal with them.
Wendi S.
August 28, 2017
I received a phone call from our mutual customer and she advised me that her renewal quote for her flood policy reflected an incorrect mortgage company. I sent an email to Nicky Jones to have the mortgagee changed from Greentree Mortgage to Wells Fargo Bank #936. As with most companies, I did not expect to have this change endorsement issued today and I had advised Wells Fargo that I would not get the revised dec to them for at least a few days. When I returned from lunch, my endorsement had been processed and emailed to me along with a revised renewal quote. This makes my job so much easier as I can now email or fax over the renewal bill to Wells Fargo Bank today and it will save me time from having to do it later. It is nice to know that I can have changes made on the policy this quickly and have the paperwork at my disposal to finish everything in one day. Thanks again to Nicky - she is really fast!!
Will O.
August 26, 2017
Can not express how grateful I was to find out about your agency when my flood insurance premium sky rocketed. Your company provide a much lower price! Great service for the years I owned my home. Would recommend to anyone researching The Flood Insurance Agency.
Ramona W.
August 25, 2017
As a lifelong resident of West Virginia, and serving in the WV State Legislature for 4 years I gained a lot of knowledge of the diversity of our people, our educational system, the environment objectives, the political factions and how that affects the state, and a whole host of other things. WV has had a history of area floods and due to the terrain, the valleys and the mountains, causes a lot of serious flooding in certain counties. The government use to be able to improvise for the floods, but so many disasters in so many states has left residents without, unless they have affordable insurance. TFIA is one that I highly recommend. They are affordable, and honest in what they say they will do, is what they do. Thank goodness that my agent introduced TFIA to me.
Chris C.
August 25, 2017
My Thanks and Sincere Appreciation to a company with lightning rapid response, knowledge and communication among their staff! Dealing with Sarah, Jennifer, Kyle, Katie and any I may have missed is a pleasure, it makes our jobs much easier!
Ken Y.
August 25, 2017
I am very impressed with the product, the response time, and the quality of service. We will do business again.
Nora H.
August 24, 2017
I am writing to you today to personally thank Taylor Scheffing for her ongoing assistance with our policy. On multiple occasions, she has provided a very high level of service and it is greatly appreciated! As a prior insurance agent myself, I believe she is definitely an asset to your business!!
Nadene T.
August 24, 2017
This company is professional, smart, and courteous. Their service to help me secure flood insurance was easy and put my mind at ease. THANK YOU!
Jeffrey G.
August 23, 2017
Justin spoke with us several times today in order to clarify the flood insurance process. (Note: My wife and I absolute beginners in this). He was courteous,clear with explanations and very patient. I said to my wife after our call, "He must be doing this all day.". If so, he has maintained a a very pleasant presence. We commend him.
Vicky C.
August 23, 2017
I have been writing with The Flood Insurance Agency for a while now and the customer service is excellent. Always prompt in responses, always friendly, always able to help. Taylor Scheffing and Sarah Keene are two that I seem to be in contact with a lot and they are great! The website is easy to use and the application process is also easy. You have been able to reduce many of my customers high FEMA premiums.Thank you!
Brandon H.
August 22, 2017
Taylor Scheffing at renewal for an insured there were quick amendments to be made on limits. Taylor took my request, updated the policy, and responded back within the hour with a complete and new policy offering complete with issue requirements. Thank you.
Jill G.
August 22, 2017
I would just like to give a huge thank you to Callie Carlisle anytime I have needed changes on policies or any information she gets back to me ASAP she gives great customer service always such a joy to deal with her....
Cecilia M.
August 22, 2017
I would like to take a moment and thank your company for your excellent services, Callie Carlisle has especially been very responsive and through with any request that I have for her. Because of this I always look to your company for our insurance needs.
Doug S.
August 22, 2017
Amazing discovery! Thank you for providing such a valuable service. The ease of getting a quote and purchasing coverage is absolutely amazing, as well as the tremendous savings! Thank you again and again.
C. W.
August 21, 2017
It is a pleasure working with such knowledgeable staff. For example, Taylor Scheffing responded promptly to each inquiry made to her because a client's bank kept changing the coverage amount. She made the process so much smoother. Thank you so much for that!
Tami N.
August 18, 2017
Its always a pleasure dealing with anyone at your company. Taylor Scheffing was very quick helping me today with a revised renewal quote.Thanks for all the help...
Lynn S.
August 18, 2017
Kate Burns exhibits excellence in customer service. Hi; As a Real Estate Broker, I have had to call around for a flood quote. Not only was Kate professional, she was patient, knowledgeable, and gave quick turn around with a fabulous quote. It is this level of customer service that has prompted me to share her contact information with my client and three other real estate professionals. As of now, she is my go to flood insurance agent. Please consider acknowledging her skills; and, put this on file in case she is up for review for a raise. Thank You.
Ayles M.
August 18, 2017
Reply from Thomas O'Connell was prompt after an email from us was received today.
Melody K.
August 18, 2017
As a Flood Agent I work with a lot of carriers and I can honestly say that all the associates with TFIA are Top-Notch! They are quick to respond to Not only a New Application approval but also completing endorsements on existing policies in a quick and efficient manor. Almost all my Private Flood business goes to TFIA because of the efficient manor in which they handle business and also due to the competitive pricing. Thank you All and Keep Up the Superior Service you provide!
Joe A.
August 17, 2017
Flood insurance is not an easy market to understand for my insurance clients ,specifically rating in A zones. The private market coverage you provide is one of the best I've seen. The rates are very competitive and the service is superb. Knowing a little about flood insurance can save a client a lot and added with your products and service I am able to save them even more. I look forward to doing more business with you. First two clients I wrote with you saved $1,100 and $2,300 respectively. That's enough for them to pay for a nice vacation. Thanks again!
Sharon L.
August 17, 2017
I called The Agency to see if a policy renewed and spoke with Kyle regarding this matter. He advised it did in fact renew and I asked him to send me a copy of the policy for my records and within a few minutes it was at my fingertips to process. Thanks so much Kyle for you quick response.
Kelly F.
August 17, 2017
I needed to have something processed very quickly for 10 policies and Callie was extremely prompt and had them to me the same day! She was very pleasant to work with and the service was outstanding!
Janet A.
August 16, 2017
Thank you for your help with my garage Flood Insurance application process! I really appreciated the way Justin provide such quick responses to my questions, but also helped move things along fast for my mortgage company. Time to get a quote on my primary residence! Thank you!
Kimberly R.
August 16, 2017
I requested an amended dec page with a removal of a mortgagee from Allyson Schmitz. She responded almost instantly with the requested changes. I'm extremely impressed! Thanks Allyson!
Kerri K.
August 16, 2017
I am a Loan Processor and called to obtain a current flood declarations page for a loan I am working on. Jennifer answered the call and she emailed the dec page within a minute or two after the phone call. I could not believe it! You cannot ask for better and more efficient service!! I call insurance companies all the time and I rarely get a dec page as soon as I get off the phone. Thank you Jennifer for being so quick and helpful!
Mary W.
August 16, 2017
Lighting Quick Service! Compliments to you on lightning quick response of your team, particularly Taylor Scheffing. A lender error made everyone scramble, and Taylor made it all a pleasant experience. She is prompt and courteous, and I appreciate being able to count on such excellent service. Thank you TFIA!
Sharon E.
August 16, 2017
Thank you Kate Burns for all your help. This was actually the first policies to process with TFIA and of course it was with a closing and all its many changes that occur before, during and after closing. Had many changes and questions, thanks to Kate it was never a problem.Looking forward to opportunity to write more flood with you. With staff like Kate Burns and Sarah Keen, who was a great help also, It was a pleasure.
Maria G.
August 16, 2017
What a great company to work with. Everyone there is so helpful. Their turn around time is amazing, as soon as you ask for something you get it!
Ashley H.
August 15, 2017
The service provided thus far from TFIA has been superb! In West Virginia we have many clients than live within the flood plain and it's great to know we have a company to help serve their needs. Tonight, I was able to obtain a quote within 15 minutes, and even after noticing an error made on our behalf, one call was all it took and Kyle helped to alleviate the problem in less than 5 minutes and return a revised quote. We are very satisfied with this quick and kind service and look forward to working together again in the very near future!
Byron Q.
August 15, 2017
Just wanted to drop you a line about my conversation with Kate Burns. In short, Kate spent a generous amount of time with me walking me through TFIA flood coverage and guiding me on the potential options I would have with a TFIA policy. The end result is that we will likely do business again in the near future. Unfortunately, in our fast-paced world, we forget to look at the people who get things done, help out the most, and are committed to doing well by their companies. I think Kate Burns is one of those people. So I thank Kate for her help. You're lucky to have her in your organization.
Sue A.
August 15, 2017
We had a customer bring in a refund check for flood insurance premium overpayment. The customer was confused with why they were receiving the check and wondered if it needed to be deposited back into their escrow account. We called into the company and received explanation for the refund check. Kyle Lizak, was the representative that helped us with the question and was very knowledgeable about the borrower's insurance coverage. He got us an answer right away and was very professional in the way he helped us. Thank you, Kyle!!
Robert L.
August 15, 2017
I have had the pleasure working with Justin Bryer of TFIA now on our second property to be covered with flood insurance. I have found him to to professional, understanding and patient in working through the process of switching from government agency coverage to private sector coverage. He is a good ambassador for his company. I also want to state that I've been able to save money switching to Private Market Flood/TFIA and have spread the work about the ease of doing so, the cost savings and the professionalism of people like Justin.
Christine D.
August 14, 2017
The customer service at The Flood Insurance Agency is top notch. I, as a customer service rep / agent at our agency, know that a quick answer is what customers are always looking for and this is what I just received from Taylor Scheffing. Thank you!
Missy P.
August 14, 2017
I wanted to let you know that Justin Bryer CA Lic #OK54089 was amazing to work with. He was so quick to respond and very helpful. It is always nice to work with professionals who take pride in their work and are punctual.
Hallie M.
August 14, 2017
Stellar Customer Service! As an agent, flood insurance can be a source of stress when trying to place basements and other low foundations with a carrier that won't overcharge my customer. The rate lock feature is a great thing for these homes. Not only that, but the endorsements and declarations pages come so quickly due to the amazing customer service and attention to detail that we're given by the great employees of TFIA. A special thanks to Allyson for all her hard work in responding to our many requests. Thanks for everything!
Heather P.
August 14, 2017
Very impressed with the promptness and professionalism of Taylor. I had questions about an existing clients policy and expected to hear back in 1-2 days which is standard with most other flood companies, but was pleasantly surprised for a thorough response within a few hours.
Jim S.
August 14, 2017
Private Market Flood was able to quickly and successfully process a policy for me just in time for closing. Their easy to use estimate system and high end level of service turned a difficult situation into an easy one. I would both like to thank their impressive team and recommend them to anyone looking to save money and cut the hassle out of obtaining flood insurance. Thanks so much, Sincerely Jim.
Darlene W.
August 11, 2017
I dealt with Sarah today and the last few days on a new flood application and she is awesome!!
Monica M.
August 11, 2017
I just want to say that I had a great experience dealing with Taylor today and the level of help that I got was very professional and my expectations are overwhelming with excitement and my customer is very pleased as well.
Beth C.
August 11, 2017
Service with Callie Carlisle-Great Service!
Terrie P.
August 11, 2017
Justin Bryer has gone above and beyond to assist me during a very hard time. I am getting divorced and he helped me get the paperwork changed in record time! I cannot say enough nice things about him!
Jennifer G.
August 10, 2017
I wanted to let you know that I have had an excellent experience with all of your staff. Most recently Callie Carlisle and Kiki Cleare were very quick in responding to an issue I was having. Thank you so much for the great customer service. It is truly a rarity these days.
Mary H.
August 10, 2017
I just want you to know I dealt with Taylor Scheffing today and she did a spectacular job. We were under the gun for a closing today at noon for one of our clients and Taylor absolutely put her heart and soul into making the necessary changes and completing the paperwork we needed. Cheers to Taylor, great job. Thank you.
Mary Bess W.
August 10, 2017
Outstanding service! Thank you TFIA for making flood insurance easy. The level of service from EVERYONE on your staff is exemplary, and the speed in which they respond is outstanding. Special thanks to Kaitie, Gloria, and Sarah for making an assumption happen quickly and easily, and then reversing it so that an entirely new policy could be put in place to satisfy lender requirements. Impressive customer service!
Cheryl N.
August 10, 2017
Glorya took care of updating the mailing address at record speed!
Darlene W.
August 8, 2017
Just wanted to say your system is simple to quote with and work with.
Susie C.
August 7, 2017
I am absolutely 100% pleased with the service Justin has provided me over the past two months, I am sure I asked a million questions and he was always prompt and professional with his response. You have a great employee here. I suggest you keep him happy! My experience with Justin is a 100% positive reflection on your company. To the point where, as a former real estate broker, I have many friends in the business of real estate and mortgages. I will most definitely tell everyone about this experience and recommend you to them. Thank you very, very much. Looking forward to doing business with you next year!
Shawn M.
August 7, 2017
A big thanks to Taylor Scheffing for getting me the proof of coverage that I needed for my loan closing which was changed at the very last minute.
Ashley G.
August 3, 2017
Kate's service is fast and helpful. She was really helpful one morning when I needed a quick turnaround to get information over to a lender for closing. I appreciated this because someone was waiting on me and when I have to wait on someone else and they get what I need asap, it only makes me look better! Thank you Kate for your quick response!
Rebekah S.
August 1, 2017
I have worked with Taylor on many accounts. Knowledgeable, responds quickly with attention to detail, which is a must for this line of business. Excellent to work with!! Thank you for all you do!
Shane O.
July 31, 2017
CSR Taylor Scheffing-Great response and urgency to our agencies needs. Greatly Appreciated!
Hannah M.
July 28, 2017
I just wanted to take a little time and thank and brag about Taylor. She helped very diligently and professionally. I was working on an account that is more than half of my producer's business, and she made the process so much easier during a stressful situation. Thank you Taylor!
Margherita H.
July 28, 2017
Requested a change of mortgage address to Callie Carlisle and she had the change done within minutes. Great service!
Marina K.
July 28, 2017
I had a client call in last minute and needed a quote for a closing she was going to in 3 hours. Your team had the application to me within 30 minutes of me submitting my quote. Thank you, Sarah Keen for such a quick response, and making the process smooth for our client. And thank you, Justin Bryer, for following up to make sure everything was taken care of. You are a pleasure to work with.
Christine K.
July 27, 2017
Great rates and excellent service! We recently started working with The Flood Insurance Agency. Service and attention to our customers and agency needs has been excellent. Taylor Scheffing has been a pleasure to work with and her knowledge and ability to respond quickly has been very helpful. We look forward to working with The Flood Insurance Agency for our flood needs in the future!
Barbara R.
July 27, 2017
Thank you for giving us the opportunity to help our customers save money with their flood coverage.
Chris S.
July 26, 2017
I would like to recognize Callie Carlisle for her outstanding service. With most companies I expect a response to my inquiry within 24 hrs. She has always responded within the hour. Keep up the good work!
Jagosia G.
July 25, 2017
So very pleased with these rates AND service! Our agency signed up with TFIA a few months back, and since then, I have been incredibly pleased with ALL aspects - from the quoting process to the customer service provided. The response time with any questions or concerns is 2nd to none! Best of all - I get to look like the hero when I can tell my insured how much we can save them by moving them to The Flood Insurance Agency!! ...and I'm not one to hold back on sharing that hero status with the TFIA reps I deal with. THANK YOU!!!!
Jacob B.
July 20, 2017
Almost immediately after I emailed a question Justin Bryer was there with the answer I needed. This is quite the change after fighting with the slow and disorganized government insurance stuff. If they ever control health insurance we will all be dead.
Peter I.
July 19, 2017
This company saved me $3500.00!!
Ron R.
July 17, 2017
I've just recently signed up with The Flood insurance Agency and EVERY time I've sent an email to Kate Burns she replies faster than anyone I do business with. And is so nice and helpful.
Erin M.
July 17, 2017
I always get great and prompt service when working with The Flood Insurance Agency. Taylor was a pleasure to work with!!!
Jess C.
July 14, 2017
Hello - I wanted to take a moment to let you know helpful and quick Sarah was. My insured's closing would have been held up if we did not get the corrected policy ASAP and she was able to get this resolved within minutes. She was so willing to help! Thank you!
Judith W.
July 12, 2017
I can't say enough great words about the fantastic, professional service I received with this company. Flood insurance as we know can be scary and intimidating in any day, but Justin made it simple, quick and painless. I also appreciate the fair rates.
Hope to be a customer for years.
Gail H.
July 11, 2017
First policy I have written with your company and it was a great experience. Easy, fast and efficient. Almost makes me like writing flood coverage.
Kristina E.
July 11, 2017
Private Market Flood is a great company to work with. They not only have competitive rates but also exceptional service. I will continue to use them for all of my flood insurance needs
Carl F.
July 11, 2017
Above and Beyond Customer Service. I wanted to make all aware of the professional and above the par service performed by Justin Bryer. Flood Insurance and all the required regulations can be very confusing to customers and can take a lot of time to put together. Justin was able to handle my account with expedition and accuracy and returned all my calls and emails within hours making it much easy to change things. I would recommend highly Justin and his company to anyone looking for Flood Insurance. Not only was his company professional, but Justin was also friendly and well educated on the insurance industry.
Monica K.
July 11, 2017
Taylor Scheffing is absolutely wonderful! Not only did The Flood Insurance Agency save my clients money, they made it possible for them to purchase the home due to the lower cost of flood insurance! Anytime I needed to make a change to the policy, Taylor handled it with quickness and got me the documents needed in record time! Thanks so much for your help, we have a very happy homeowner thanks to you!
Kenneth L.
July 7, 2017
Service was fast and as I requested! Thank you!!
Lisa P.
July 7, 2017
Just want to say that Taylor Scheffing responds to my emails quickly and efficiently which helps make my job a little easier - thank you!
Sheila P.
July 7, 2017
Glorya was very polite, helpful, and speedy with my request. Great service. Thank you!
Phillip G.
July 6, 2017
Service was fast and as I requested! Thank you!!
Peter C.
July 3, 2017
Quick fast service. Thank you!
Sara J.
June 30, 2017
I cannot say enough about the excellent service I have received from Taylor and Kate. Our agency is brand new to TFIA and they were extremely helpful with getting our first policy written. They walked me through every step and made it as easy as possible. We had a policy that needed to be issued very quickly and I really could not have asked for any better service. TFIA far exceeded my expectations, I can't wait to work with them in the future!
Bibi S.
June 30, 2017
Prompt and pleasant account managers--pleasure to do business with!!!!
Bibi S.
June 28, 2017
Excellent Service!
Jordan P.
June 27, 2017
The service I received was fantastic. It was a time sensitive case and they met all my requirements without hesitation. The client, bank and myself could not be happier. Wonderful job!
Debra A.
June 23, 2017
Taylor, Greatly appreciate the quick turn around on the last minute changes to our flood policies. You and your team were great to work with, very efficient and professional. Look forward to working with you in the future.
Dawn R.
June 23, 2017
I just love it when I can quote with TFIA for my clients. Just spoke to a new home buyer who has been shopping around and could only get quotes with FEMA rates.. until I could offer her the choice of the private flood market. She was quite excited to tell me that we saved her over $1,000! That makes the new home buying experience a very positive one, as it should be!
Mary W.
June 22, 2017
We submitted a change request for a mortgagee amendment and Kaitie Graves had it back to us quickly so that we could turn around and get it to the insured. Fantastic Service.
Shelby N.
June 22, 2017
Excellent Service! Every time I speak with them they are very quick with their responses and very knowledgeable. I have gotten nothing but very nice people when I email or call. I love doing business with them and will keep doing business with them because of their great customer service.
Dennis W.
June 21, 2017
I am amazed in the service, pricing and Quality of this insurance. A very professional and highly recommended company. The flood insurance company I had before not only didn't treat me like a customer but it almost felt like they were doing me a favor. Never had answers on my premiums, coverage, suggestions ect. Just annual increases. Make the move today!!!!
Katrina L.
June 21, 2017
Amazing service! It is always a pleasure to work with The Flood Agency! They are unbelievable quick and always go that "extra mile" to provide the best quotes and service. I don't bother requesting flood quotes from any other companies anymore. The Flood Agency can't be beat.
Martha G.
June 20, 2017
Thank you for getting back to me so quickly! Love the site, so easy to use and appreciate the friendly agents! Thanks again Taylor Scheffing for your help!
Kayla C.
June 20, 2017
Great service for agents! Quick, fast service for my clients.
Michelle B.
June 20, 2017
Thanks for your quick service as usual!! Always a pleasure.
Tammy D.
June 16, 2017
As an insurance agent there are times that our insureds are in RUSH to get coverage for an expiring policy, an upcoming settlement or a new quote. What a pleasure to have TFIA as our private market flood team!Kudos to Sarah Keen for her assistance and never ending patience with us agents :) You are the best!
Janessa C.
June 16, 2017
I love dealing with the Private flood Market. The customer service is A+++ and they have the best rates on primary and non-primary homes. Keep up the good work!!
Beth C.
June 16, 2017
Enjoy working with such proficient people at The Flood Agency! They are all very helpful, supportive and efficient with prompt service.
Darlene W.
June 15, 2017
This is the first flood policy I have completed thru you and it has been a easy and great experience. Very helpful and easy to use.
Michael B.
June 15, 2017
As always, working with TFIA is a breeze. I really appreciate all of your hard work, I look forward to sending TFIA as much business as I can!
Margaret G.
June 14, 2017
I just wanted to say what a great experience I've had with the customer service agents at The Flood Insurance Agency. I am a first time agent with the Private Flood market. Everyone has been very helpful and courteous, Justin Bryer and Taylor Scheffing. They helped me put the final touches on my flood policy. I look forward to writing many more flood policies with this market. Thank you so very much! Here at Payne & Garlow, we are all about the easy way to write business!
Frank S.
June 14, 2017
Process was quick and effective. I will be using it again.
Bonnie D.
June 13, 2017
I work at The Jordal Agency and I can say without a doubt my clients save money but the service of your staff is wonderful. They always help me out with any issue and have a quick turnaround time. Just so nice to write business with you!
Helen M.
June 12, 2017
I have always received a fast turn around response on my correspondence and endorsement requests...great company and people to work with!
Roger H.
June 9, 2017
All though the amount was quite a bit more than anticipated, Justin Bryer was a God send. We really need this for a loan & he helped us out! Thank You!
Colleen S.
June 9, 2017
I have only positive things to say about TFIA, from the renewals, reminders, policies and whenever I have a question or change on a policy, Sarah Keen has been nothing but helpful and prompt. Thank you!
Richard R.
June 9, 2017
Just wanted to express my appreciation to your team for helping me and my client out. She is closing next week and the bank needed a binder asap. I was able to quote, submit and issue in just a few hours which I think is fantastic in regards to a flood policy. My agency will give you first crack at every flood opportunity!
Hope H.
June 9, 2017
I've been working with The Flood Insurance Agency for 2 years and have written several flood policies over that period of time. The reps from the agency have been knowledgeable and eager to help write business. Additionally, the turn around time is incredibly efficient. This is my preferred company to write flood insurance with and I will continue doing business with them for years to come. Keep up the good work, TFIA! 5 stars!
Barbara L.
June 9, 2017
Taylor was very helpful on the phone and with the request that I emailed to her. I needed a change processed on a rush basis and I received the revised dec within an hour of my request. We were able to satisfy the clients and their mortgagee. I appreciate the excellent service.
Dave H.
June 8, 2017
From the insured's perspective you have provided an alternative for flood coverage when there was no other option. The premiums offered for coverage are outstanding and this has caused many of our insured to switch from their current carrier to TFIA. It has even brought customers to us that we didn't originally service. Our customers are extremely satisfied with the premiums and the service.From our agency's perspective the service you provide us CANNOT be beat. The convenience and the quick response time is amazing and it helps our staff service our customers better, thus helping us at the agency. The prompt attention to our applications and our endorsement is incredible. It's actually a great experience working the entire staff of TFIA. When we assist our customers with their policies they are always very grateful for our quick attention to issues, the thing is, we cant do that without you. Thank you for working with us at our agency the way you do! I just hope we don't see a significant increase in premiums. We have heard what FEMA is doing and we hope that it doesn't affect TFIA.
Sandy P.
June 8, 2017
Our agency, First Community Insurance has been quoting with you all for a few months now. Your quoting process is user friendly and your staff is helpful.. I just quoted another account and the carrier quote came back more.. however I didn't know what I was doing wrong and Taylor was helpful letting me know what I was missing on the quote verses the application... Thank you!!
Kaity A.
June 7, 2017
Taylor was incredible to work with. Not only was she prompt with her responses and processing, but also very understanding and patient, as I am just learning this system. Taylor was beyond a pleasure to work with!
Terry G.
June 7, 2017
Taylor did a great job processing the application once quoted and rushing a revision through in a super quick time frame. I greatly appreciate the professionalism of all the staff at the Flood Insurance Agency. You are all a pleasure to deal with. Thank you! And the insured always appreciates the premium savings on their policies. Makes everyone look good.
J David E.
June 7, 2017
Kaitie was most responsive and helpful in handling my request. Thanks, Kaitie.
Mac I.
June 6, 2017
Great alternative, fast service, good pricing! I work with Taylor Scheffing, she does an excellent job. PMF is a good alternative to FEMA flood product, at half the cost.
Melissa J.
June 6, 2017
Jennifer Alzate was so helpful and very quick in her response when I needed an adjustment on a Declarations page. She is always a pleasure to work with and we all at LG greatly appreciate all her hard work and dedication.
Emily A.
June 5, 2017
I am an agent and Taylor Scheffing is a pleasure to work with. She is quick to respond and efficient!
Anitha D.
June 5, 2017
I have been dealing with Kaitie Graves on flood policies for mutual customers. She has always been extremely helpful and her response time is less than 5 minutes.Keep up the good work Kaitie. You are the Best!
Lindsey C.
June 5, 2017
Taylor was extremely helpful and prompt in her response to my request. Pleasure to work with!
Bey X.
June 2, 2017
I received great service from Callie Carlisle today. We needed a mortgage update on a policy that was coming up for Renewal very soon and her response back was very prompt. Thank you.
Sonja R.
June 2, 2017
You have saved me four hundred dollars a month! Giving me some say about coverage has renewed my faith in insurance companies. Dealing with the overprice FEMA rates and yearly outrageous rate increases made me think about selling. Now I can breathe again and enjoy my home that I waited 54 years to find and buy.
Charles W.
June 2, 2017
Service is always great and handled in a timely fashion and everyone is always very pleasant. Very happy with the service.
Christie W.
June 1, 2017
Knowledgeable, timely and proficient. I couldn't be any more happier with the service of all the reps. Extremely helpful, knowledgeable and always have quick response times! Thank you for making it such a pleasure to do business with your office. Especially Sarah, Jennifer, Allison, Eric, Katie and can't forget Jessica!
Bridgett S.
May 31, 2017
Last year I was made aware of what Private Market Flood had to offer and was overwhelmed with excitement that I could provide flood insurance to my client's for nearly half the price of their other carriers, but I had no idea of was the excellent customer service I would receive from all the friendly, helpful staff I have got to work with over the past year. They are very fast at reviewing the applications and getting them back to me as soon as possible, they answer every question I have had and have went above and beyond any other carrier that I have had the pleasure of working with. I would like to personally thank Taylor Scheffing, Sarah Keen, Allyson Schmitz and all the other terrific people that work for Private Market Flood. It is a pleasure working with you all.
Will M.
May 30, 2017
Callie Carlisle could not have been more accurate & efficient in getting me everything I needed. Much appreciated! Getting things done right the first time is not common these days but not with her.
Betz L.
May 30, 2017
Callie provided excellent service with a mortgage issue today. I have always had great service from all the staff there.
Marvin F.
May 26, 2017
I know that the requirement to have flood insurance is an extra expense for living in this area. But with the proposed flood wall that may be built in the next couple of years may help to reduce the above requirement. Your company has been more than helpful to solve this temporary problem. My family will hope to continue use your company in the future! Many of my neighbors pay a higher cost for the same coverage. Thxs again, Marvin
Nicole B.
May 26, 2017
TFIA has the best customer service and response time. Truly appreciate their efforts.
Carrie L.
May 25, 2017
Thank you so much for the excellent service for my clients and of course the premium savings! Keep up the good work!
Iwona L.
May 24, 2017
Best customer service! Quick! Taylor Scheffing Thank you!
Ken P.
May 23, 2017
My experience with TFIA has always been expedient, clear, and helpful, while the products they offer are competitive and straightforward. Of all the things that could go wrong with brokers, TFIA beautifully manages to do none of them. Keep up the great work.
Kenneth M.
May 22, 2017
This is hands down, the easiest and best experience I've ever had dealing with Flood. Don't change a thing...if it ain't broke, don't fix it. Hats off to Taylor Scheffing. Responsive and very helpful.
Diane S.
May 22, 2017
I was so happy you could save us money plus how easy it was your company was so helpful thank you again.
Rosemary S.
May 19, 2017
I had inquired to Taylor Scheffing about how to handle a policy transfer from a current homeowner,(our client of Private Market Flood Insurance), to a potential home buyer of the existing policy. Her response was both rapid and accurate. I have forwarded the information to our CSR team members and marketing reps as well. Thank you very much!! Rosemary S, Licensed Agent Pawson Group
Melissa I.
May 19, 2017
As an agent of Wetzel-Valley Agencies I can say that your company has been absolutely fantastic to work with and the lower premiums have saved a lot of our customers money and grief. Before finding you we had customers who were literally going to lose their home due to the outrageous prices of the FEMA policies. Everyone I have dealt with has been extremely friendly, and quick to respond to every task asked of them.
Robert M.
May 19, 2017
Sarah has always been very helpful and her response time is wicked fast! Thanks TFIA. betterflood.com
Nicholas T.
May 19, 2017
Great Job! Sarah Keen, Taylor Scheffing, and Jennifer Alzate were all very quick to respond and get me the things that I needed. As an agent, I really appreciate prompt work. Thanks, and keep it up.
Nancy A.
May 18, 2017
Excellent Service. I called Jennifer Alzate today to inquire about getting a mortgage clause update for a customer and literally within minutes of me emailing her my request she responded with the updated paperwork. I was very impressed with this quick turnaround and pleasantness of Jennifer!!
Lori M.
May 18, 2017
Excellent Service. Today, Callie Carlisle processed a policy endorsement within a few minutes of my request. She forwards numerous notices and policies to our agency in a timely manner. She provides the most excellent service. Her friendly, outstanding assistance is greatly appreciated!
Sandra W.
May 18, 2017
Callie Carlisle sent the renewal policies within a few minutes of our request. We thank you for such prompt service. Have a wonderful day. Pleasure doing business with you.
Richard I.
May 17, 2017
It is one thing to have a great product and great rates, but add to that the personal service level, response time, and professional team at this company and you get the best business experience of all of my carriers. I have been establishing myself as a go to flood producer along CT shoreline, and RI, and the Cape for the last four years. Private Market Flood is working well as an alternative to NFIP. Our Government should pass more clear language to help lenders feel more confident in accepting private written policies. This company has helped some of my clients prevent the possibility of foreclosure, due to zone changes which a direct NFIP policy would have made their home suddenly unaffordable. From our clients and myself, Thank you all for your service.
Michael G.
May 15, 2017
Justin Bryer was responsive, patient and helpful with all of my (many!) inquiries. Thanks for the great service!
Michael B.
May 11, 2017
Always Impressed. I want to thank everyone at TFIA for being so professional and QUICK! I am never worried about getting applications back, or having a quick turn around on policy changes. No matter whom I work with they are always very willing to help, and I cannot say enough. I look forward to writing more business with TFIA, and will continue to recommend you to all of my clients. Thank you again for all of your hard work.
Patricia B.
May 11, 2017
Kate Burns was amazing helping me with my flood insurance conundrum. (5/10/17) I phoned in and got her immediately, she handled my issue ever so smoothly and with the best possible care. She is a real professional and you are lucky to have her as an employee. I was lucky.I only wish more corporations and companies hired more Kates we'd all be better off. Pat Black (Waterfront Charmer LLC)
Quashinna W.
May 11, 2017
Awesome Service! I don't really leave a lot of reviews but time and time again Sarah & Kate prove to be among the best! They are fast and thorough and I have the best experience with these ladies. They are a great asset to me and my business! Keep up the great work ladies! I don't know what I'd do without them.
Terry G.
May 9, 2017
The staff at The Flood Insurance Agency has been extremely efficient with quote approvals, any changes requested and responding to questions. Working with these folks is a very seamless process which is greatly appreciated. Thank you!
Jane M.
May 9, 2017
Thankful someone recommended Private Market Flood Insurance. I've heard how some of my neighbors are paying as much as 10 times more than I. I want to know who they are so I can tell them about Private Market Flood Insurance Agency. It's such a relief to feel covered, especially with record spring rainfalls. And when I call the company, it's like contacting my local agent...getting immediate answers without going through an automated system with long wait times on hold, etc...you know how it is sometimes when calling big impersonal companies. I'm very thankful to have had a neighbor recommend this company, if you're listening Aaron, thank you!
Cheryl N.
May 9, 2017
Kyle Lizak and Jennifer Alzate could not be more helpful. Very expedient.
FJ C.
May 8, 2017
I just have to say Sarah Keen really helped me out in a pinch into the evening, on a Friday, to get me a quote I needed completed last minute. She turned it right around for me with in the hour. I really appreciated the extra effort she put in for me and my client! Thank you Sarah!
T J
May 8, 2017
Wonderful to work with. I love working with the private market flood. They are so quick to respond to our needs and always pleasant.
Erik F.
May 5, 2017
Awesome Underwriters. I had the pleasure of writing my first policy with you guys. Quoting was super easy and not time consuming. Kyle Lizak worked with me. He was a pleasure. We had a few hiccups in the change of closing and he got any paperwork needed by the mortgage company back to me in a timely manner and without hesitation. The closing date changed 3 times on us as we were working with a young girl in the Navy. You guys are awesome!!!! Closing went smoothly thanks to you guys!!!
Lois R.
May 5, 2017
Very helpful...very much a valuable employee for you! Thank you!
Terry H.
May 4, 2017
It only took a few minutes to get a new Dec Page which always makes Mortgage Companies very happy and us that it can be taken off our desks.
Stacey P.
May 4, 2017
Great customer service! Sarah Keen and Kyle Lizak provided great customer service. Many thanks to them both!
Izabella W.
May 3, 2017
Your customers service/assistance is great. Quick response. It is a pleasure to do business with your company.
Jessica L.
May 1, 2017
Jessica Magill and all that work for you are AWESOME!! I have always received a quick response with anything I ask for.
John C.
April 28, 2017
Service for a new policy was very quick and the response to any question is always prompt and accurate. Will continue to use for our agency's flood needs.
Susan H.
April 27, 2017
Callie Carlisle has given me EXCELLENT Service, I emailed her and had it in two seconds. Wonderful to deal with everyone at your company, even all the way to the top Eric Weber!!!
Melanie B.
April 27, 2017
Just a note to say Thank You for the service we were provided for this policy. The Lender sent us a request for evidence of insurance but changes were needed for the insurance. I'm happy to say I emailed a request and had the revised policy and revised renewal notice within minutes!! Thank you for the prompt service Jessica Magill!!
D M
April 27, 2017
Great Service, thanks for your help!
Sean H.
April 26, 2017
The entire team does a great job supporting Insurance agents! Every time I have a tight deadline and need an application, a policy question or endorsement change, they have come through for our agency. Great partnership and too many names to mention! Give each other a high five for me!!
Valerie W.
April 26, 2017
It is always a pleasure working with the staff at TFIA! In this crazy world of real estate, where deals don't close on time, or Lenders want different dwelling amount coverages - the staff at TFIA ALWAYS take care of it....with a smile!..AND FAST! BIG SHOUT OUT to Kylie Lizak and Jessica Magill who have jumped through many a hoop for me and my clients! Great Job!! and THANK YOU!!!
Julie C.
April 26, 2017
Just wanted to drop a quick note to say your company is awesome! The customer on the phone and email is top notch, I can call with a question and get an immediate answer or email a change and in less than 30 minutes I have a dec page. Thank you
Roxann D.
April 25, 2017
Our agency has always been very pleased with the service we receive. Rates, efficiency, accuracy and customer service. Thank you!
Ginger O.
April 25, 2017
TFIA is excellent. You are so easy to work with. The staff is both knowledgeable and efficient. You have helped save our clients a lot of money!
Beth P.
April 25, 2017
Friendly, hassle - free, customer service from Allyson today!! Thank you for your help!
Terry B.
April 25, 2017
Great customer service. I greatly appreciate the great customer service provided when issuing new policies as well as servicing existing ones. I always receive exceptional service and the turn around time is phenomenal!
Michael H.
April 25, 2017
Jessica, Thank you so much. I appreciate your quick responses and great customer service.
Maya B.
April 24, 2017
Thank you a lot for your quick response and it was my pleasure to work with you.You made my day and expectations.
Warm Regards, Maya Balandina.
Sharon M.
April 24, 2017
The staff here has been amazing, such a help to us. By writing this with your company the client saved over 2000.00 annually. A very satisfied customer! Thank you!
Deb P.
April 21, 2017
I spoke with Justin today 4-21-17 and asked about flood insurance as I have FEMA. My OWN insurance company told me FEMA has to approve private insurance! Justin informed me this is NOT true! I am currently paying $1,120 per YEAR with a 25% INCREASE EACH year! My quote here is HALF of what I am paying AND NO INCREASE! Justin is LITERALLY helping to keep me in my home as I could NOT afford these yearly increases and must have insurance as I have a loan on my house. Justin THANK you! They need to give you a pay raise! I truly am grateful to you thank you!
Christine M.
April 20, 2017
I contacted The Flood Insurance Agency in regards to a policy that did not have the company I work for listed correctly on the policy. I was given an e-mail address to send my request for a correction. Taylor Sheffing responded promptly with a copy of the corrected policy. All in all this process was handled timely, accurately, and pleasantly. Thank you!
Teresa N.
April 20, 2017
I wanted to say THANK YOU for the awesome service from Taylor Scheffing. She was very responsive and helpful. She answered my emails in minutes, not hours. Much appreciated!!
Gayle P.
April 19, 2017
You have been very easy to work with and very accommodating. Your staff is very friendly and helpful. Thank you so much.
Jessy A.
April 18, 2017
Working with Taylor Scheffing has been great. She is quick to respond and handles things diligently and professionally. Very happy with the service she provides to our agency.
Mark A.
April 18, 2017
Kate Burns has really went out of her way to make me a happy customer.
Iliana F.
April 17, 2017
Friendly and prompt service. I am very happy with the customer service provided by the underwriters at TFIA. They are friendly and prompt besides accurate in what they turn around. Thanks for helping me make my job a little easier Kate Burns and Eric Weber.
Scott H.
April 17, 2017
Kate provided me with the best most friendly customer service possible.Very impressed with the level of professionalism!!!!
David C.
April 13, 2017
I just wanted to thank everyone for the help on this case today. I know when I spoke to Kate this morning I told her I was looking for a new home to place flood. And I found it.You guys went above & beyond!! Much appreciated. Have a Great Easter!!!
Karla B.
April 13, 2017
The agency is always very quick to respond to a request or an endorsement. Enjoy working with everyone!
Cynthia K.
April 12, 2017
Absolutely amazing turn around service. Policy quoted, approved and issued in just a few hours! I will be back when I need another flood policy, Thank you to Jessica and Jennifer!!!
Gini E.
April 12, 2017
As a Bank Flood Specialist, The Flood Insurance Agency has always been available to answer any question I have in reference to our existing borrower, and always offers assistance to help me obtain what is needed. The personnel is a solid 10 and I have referred borrowers to contact The Flood Insurance Agency for their insurance needs. Keep up the great attitudes and always going the extra mile to assist! You are appreciated!
Elizabeth D.
April 11, 2017
The wonderful staff at TFIA have been very helpful. Responding quickly to questions, ensuring the policies are completed quickly and accurately. They have been great to work with, and I look forward to working with them further.Thank you all for the hard work and dedication- it shows in the overall workmanship.
Lauren S.
April 11, 2017
Very appreciative of Kate. She is friendly and helpful!!!
Carmen Z.
April 11, 2017
Ms. Alzate was very diligent and courteous in answering my question and she took care of my request immediately. Thank you for your excellent service.
James J.
April 10, 2017
Not too many private companies to buy flood insurance from. Love that I had another choice other than FEMA rates through a regular insurance company. I wish I knew this earlier. I have been paying for flood insurance for 20 yrs. This is a product I could sell if I was a licensed insurance agent.
Beverly C.
April 7, 2017
This is the first time I have had to call an 800 number in a while but every time I do it's usually a hassle to get whatever I am requesting or a bad customer service rep.I am in the mortgage business and deal with insurance agents and title companies all day. Kyle was very polite and quick to respond to what i was requesting for one of my customers. Thank you for your great customer service!
Nancy H.
April 7, 2017
Kyle has provided great service to me on my policies. Lots of extra work was needed. Not often do people say when a great job was performed! We usually only hear about complaining!! so sad!! So, I just wanted you to know that KYLE was very helpful.
Tami C.
April 7, 2017
Sarah and team saved us with a borrower that needed a lower premium for flood insurance (Your premium was less than their current company!). Not only did you guys get them a lower rate, but you got it to us same day (in less than 2 hours I THINK!!). THANK YOU SO MUCH!
Andrea H.
April 7, 2017
Great Service! Every time I have called or emailed my questions are answered immediately and everyone is so friendly. It is easy to quote and issue a policy! I love having another option available for flood insurance. Thank you
Carol C.
April 6, 2017
I had to have an endorsement to change a mortgagee on a flood policy. I called your company and Jennifer Alzate answered the phone. Asked how I could make the change and she advised just to email her the request. Which I did... I had the endorsed declaration back within a few minutes. What service!!! I will pass this information on to our agents in our office.
Judy M.
April 6, 2017
Callie Carlisle helped me with some renewal problems and was very quick to get back to me with the answers that I needed.
Nancy H.
April 6, 2017
Kyle was VERY helpful on a few changes I needed on two policies. Great Customer Service!!
Sarah M.
April 6, 2017
Great experience as a lender on a rush file. Great service and fast turn around.
Gerald B.
April 6, 2017
Jessica, you are the best! If you were local we treat you to lunch or something. Not just me but I’m sure the rest of my personal lines team would thank you for your help and what you do for our agency!
Mike F.
April 5, 2017
TFIA helped me save a customer of mine literally thousands of dollars on a flood renewal with a 2 year rate lock. He is of course very happy and I have probably locked up his business. The process was quick and easy. Everyone, especially Jessica Magill, was great to work with. Keep up the good work Jess.
Craig T.
April 5, 2017
I needed a flood policy for a closing the next day, your team provided this the SAME day and this closing happened as scheduled.This closing had been delayed many times for many reasons. I sincerely appreciate your teams hard work on this policy. Thanks again,Craig T. Citywide Insurance Wheeling WV
Norma W.
April 4, 2017
I did a quote this morning and then submitted the application. I received the application, insured signed it, made the payment by EFT. Within 30-45 minutes I had the declaration page! All in the same day!! Easy to deal with & great customer service.
Diane O.
April 4, 2017
Jessica Magil was very helpful in assisting me to obtain a quote, submit application, payment, issue the policy and then Endorse it immediately for a closing on 4/5/17 - this process began around 3:30 PM yesterday and then finalized this morning.
John B.
April 3, 2017
This is one of the easiest processes I've ever had to do. Your response time getting back to me was almost immediate. Not to mention the savings. Thank you for getting back to me so quickly.
Jess C.
April 3, 2017
I would like to take a moment to thank Callie Carlisle for all of her hard work and constant professionalism. Any time I have a question or need an endorsement processed Callie is so quick and efficient. Flood is not an easy line of business for me but everyone at TFIA makes it as easy as possible and I appreciate it so much. Thank you for all of your help and hard work!
Justin W.
March 31, 2017
Kyle and all others I dealt with were prompt and professional in helping me fulfill my clients needs for coverage that the bank required!
Sam C.
March 31, 2017
Great customer service for agents & customers. The process or purchasing flood insurance is easy without the FEMA red tape.
Debi T.
March 30, 2017
The quoting & application process is so fast & so easy! The approved application was returned to me within 30 minutes from submission. Sarah was pleasant & helpful walking me thru the process. Not to mention the premium was half of the quote from NFIP.
Jennifer R.
March 30, 2017
I can only say that Kate Burns and Allyson Schmitz have been absolutely fantastic in helping with any and all questions/requests I have, and I've had many. Thank you so much for all your help and you have an amazing team!
Ryan K.
March 29, 2017
We are an agency in Boston, MA and a lot of the business we do is referred directly to us from Real Estate Agents and Mortgage Brokers. Because of this, we need to make sure we are prompt with our clients. This means getting quotes, applications, and binders back to the brokers and insured's asap. We have been working with Sarah Keen for about 2 years now and she has been nothing short of amazing. If we need something turned around quickly - she is always on top of it and is always understanding of our position as insurance agents. Thank you Private Flood Market and Sarah Keen for making our jobs easier and helping us add value to our clients!
Johnathan D.
March 29, 2017
There is a stigma that acquiring flood insurance can be a hassle but that was not the case with Jennifer. She was polite, knowledgeable, and very attentive with assisting us to get the policy started. I was most shocked at the speed to which she was able to review the application and respond informing us on the next step on binding the policy. I hope to continue business with Jennifer in the future!
Laura H.
March 29, 2017
I just wanted to let you know that your customer service is excellent-- not only are the responses prompt, but my question is usually resolved in one email. That is such a pleasure in the Florida insurance industry these days. Callie and Jessica are both assets to your company.
Christal B.
March 29, 2017
Excellent Customer Service! I wanted to reach out and let you know that Justin Bryer (TFIA-5700 SW 34th Street, Suite 402-B,Gainesville, FL) provided an excellent experience. I work in a Flood Insurance Monitoring department for a Bank in Williston Vermont. After obtaining his information from our mutual client, I reached out to Justin (via phone and email) to give him a heads up regarding information we'd be looking for and would need regarding the Flood Insurance client's policy. When I reached out with a Compliance Form we needed to show NFIP standards were being met he anticipated what I would need and sent over the Private Market Flood Policy Information packet and pointed out what we wanted to see. He was very timely and prepared when our client was ready to move forward. I work with a lot of agents and was very impressed with the service provided by Justin.
John L.
March 29, 2017
Amazing Service! TFIA continues to amaze us. The underwriters are so eager to get the policies issued correctly and promptly. All questions are answered immediately and accurately. Our entire staff at Lathrop Insurance loves dealing with the TFIA personnel. TFIA has restored the sanity to Flood insurance! Thank you!
Yvonne D.
March 29, 2017
Fast Efficient Service! I wanted to say a big THANK YOU to Kiki Cleare who gave me a quote for additional coverage for an insured. She responded with the quote quickly and our insured was so happy with the service.
Richard M.
March 28, 2017
Just to let you know it would take rain for months or a year to flood our house we have lived in our house for over 28 years and because we are on a hill we have never had standing water but because of FEMA we were close to losing our home because of high rates for something that probably wont happen. Then we finally found your company who saved us money. What a God send. Why other insurers don't tell us about your company is beyond me thanks for your company .
Tracey B.
March 28, 2017
Thank you for the great renewal premium!
Christie W.
March 27, 2017
Sarah is extremely proficient and courteous! She makes doing business with your office a pleasure and we're all very confident in the abilities of the staff!!!!!!
Larry W.
March 24, 2017
Thank you for the SUPER SERVICE from Sarah Keen!
Catherine Erin O.
March 24, 2017
I just want to let you know how much I appreciate the prompt, efficient response I got from one of your agents, Jennifer, when I called for help with a letter I had gotten from my mortgage company. After I sent her a digital copy of the letter, she researched the status of my flood zone, assessed the situation, and responded back to both me and my mortgage company in less than 24 hours. As a customer, I am relieved to know that the matter has been handled so well, so thank you so much to Jennifer and to the Flood Insurance Agency for addressing my question.
Regina D.
March 24, 2017
It is such a pleasure to work with Kate Burns. She is always there to answer your question by phone or email. She handles items quickly. It is nice to know you can ask for something, have it completed and returned to you the same day. Wow, that rarely happens. Kate is professional and attentive. She is an asset to you company.
Kristen C.
March 23, 2017
Sarah was extremely helpful in the process of finding my client a more affordable price on his flood insurance. The client is happy and so am I! Thank you for all the help!
Lisa F.
March 23, 2017
I processed my first application with you. The experience was very easy and your staff is GREAT! I had a couple changes due to the mortgage company and closing date and I had a response and updated declaration page within 30min. Great price as well. It will be great working with you in the future. Thank you!
Loren M.
March 22, 2017
TFIA staff by far exceed any and all expectations I have of working with a broker as partner for insurance. We all know they are knowledgeable, but they also have the best customer service to combine for the best experience! Thank you as always for the great work you do!
Robert I.
March 21, 2017
Callie and the whole staff have been great to deal with. Renewal offers & policy info is always sent in a timely manner.
Jess C.
March 20, 2017
I would like to take a moment to thank Kiki Cleare for all of her hard work and constant professionalism – any time I have a question or need a change made Kiki is so quick and on efficient. Thank you for all of your help and hard work!
Anastasia R.
March 20, 2017
I am very happy with your quick response and the fair cancellation refund.
Patrick M.
March 20, 2017
I recently had the pleasure to work briefly with Kyle Lizak in regards to getting a policy bound. Kyle was quick, responsive, and helpful in making the process easy for our office and our insured. Keep up the good work, Kyle!
Laura Lee B.
March 20, 2017
Service was efficient, professional, and took an interest in helping the client. Thank you.
Michelle S.
March 16, 2017
Justin was more than 100 percent helpful. Thank you for the policy!
Susan D.
March 16, 2017
Today was the 1st time I have written a policy with your company for one of our producers. Kyle Lizak was patient with me and didn't give me a hard time every time I had changes. Thank you Kyle! Every insurance company out there should learn great customer service skills like yours! -- myself included!
Bobby H.
March 16, 2017
You guys are great. Thank you for your prompt and efficient service.
John W.
March 15, 2017
I want to sincerely thank Mr Justin Bryer for his outstanding customer service while handling my application. My NFIP premium annual increases were ridiculous on a waterfront home built in 1949 that had never suffered flood damage. Mr Bryer answered all my questions and helped me by answering all my questions. I highly recommend TFIA and its most talented and professional agent Mr Bryer.
Geraldine L.
March 13, 2017
Thanks so much for making it easy to obtain your flood insurance, also for promptly sending the information and confirmation of payment. It was nice to get a real person on the phone instead of automated ones!
James H.
March 10, 2017
Thanks very much for the outstanding service of Ashley Tozo for handling this application with speed and understanding. We were able to save our customer a lot of money compared to a FEMA policy. Thanks again.
Michael C.
March 8, 2017
I was so sick and tired of the yearly rate increases and the ridiculous premiums on my NFIP policy. I was desperate for a solution, and I found it with TFIA. The sign up process was simple and straightforward, and the rates are fairly reasonable for the amount of flood risk my property has. I finally feel more like I'm paying my own way instead of paying for the high risk coastal property owners who insist on living where it repeatedly floods. Thank you TFIA.
Danielle K.
March 8, 2017
I am writing because I had emailed with Callie Carlisle yesterday about a customer affidavit. It was the very end of the day, 4:40pm. I sent over a signed customer affidavit and she responded within 3 minutes that she already processed it. I've emailed other companies and at that time they would have saved it until the next day. This service was unexpected and outstanding! Thanks Callie, I look forward to working with you again!
Candace B.
March 7, 2017
I called to purchase flood insurance on March 6, 2017. I received excellent customer service from Kate who was kind enough to guide me through the application process. She was polite, professional and proficient in her job. I also had the pleasure of working with Justin for the processing of my application. He called me in a timely manner and was also extremely courteous , pleasant and knowledgeable. I have been assisted by Justin in past years and always remembered his name because of the excellent customer service he provided. Both agents are truly valuable assets to your company.
Casey S.
March 7, 2017
I have been working with TFIA for a couple years now, and anyone I have ever worked with has been so efficient and helpful! I had an emergency closing requirement. I requested a rush - and seriously had my application and pre-approval within minutes. This saved my client and their loan closing - THANK YOU (especially to Kyle Lizak who handled this so quickly)!!!
Zulma S.
March 6, 2017
I just wanted to give credit where credit is due :) Kate Burns helped me out with revising a policy that was need it for a closing. She was prompt and extremely helpful! I really appreciated how willing to help us she was.Thank you so much for everything you all do! Again, a special thank you to Kate Burns.
Judith B.
March 3, 2017
Thank you! I was very nervous about changing my flood coverage but needed to find a more affordable alternative...I just want to say THANK YOU SO MUCH...not only for providing me with that but for the help of Justin Bryer...one of your representatives...he was not only helpful but so kind and patient and answered all of my questions and helped me with anything I needed...thank you Justin and thank you TFIA for everything...I look forward to doing business with you for years to come!
Clay H.
March 3, 2017
Speed and Efficiency! I sent in a request for an application late Friday and Sarah Keen must have been sitting there waiting for it--I had it back in minutes! I'm not used to flood insurance being so fast and efficient but TFIA is both! Thank you for the great service!
Jim B.
March 3, 2017
As an agent, TFIA has been wonderful to work with. They are very quick to respond and always helpful and nice to work with. And, we have found them very competitive on many of our personal and commercial flood risks. Thank you!
Karrol V.
March 3, 2017
Recently I contacted Justin to assist me with binding a policy for a time sensitive closing for a higher value home. It did not surprise me that Justin treated me as if I was the only agent he had to assist as I have always received that kind of service from him. He walked me through the process and payment options. I was shocked to find that after the policy was bound and some corrections and changes came up I received the exact same Above & Beyond service from everyone else that I spoke to. I had the privilege of being transferred to Allyson Schmitz. We were in a situation where if the wife was not added to the policy and listed on the Declarations Page the lender would not accept the policy and the closing would certainly be delayed. Within minutes I had a revised binder. I am very blessed to have wonderful clients. I feel very strongly about treating my clients with the type of service I would like to receive myself and it is so rare to find underwriters that step up to assist me like this. Like Justin, Allyson was exceptional in every way. I find it an absolute pleasure to do business with your company due to the wonderful people I have worked with. Thank you very much.
Maureen K.
March 2, 2017
Great underwriting and customer service team! Working with the The Flood Insurance Agency is SUCH A PLEASURE! They made a very difficult refinance simple and quick for me and our client! Thanks again Ashley and Kate!
Erin H.
March 2, 2017
Everyone is so great to work with!!! And we just love the product and what a great option for the client!!! Thank you!!!
Susan O.
February 28, 2017
TFIA is EASY and super fast on processing applications. It took less than 1/2 hour.
Debbie J.
February 28, 2017
Just wanted to let you know that Justin is Awesome! I found out about your company through an insurance class I was in. Your website is very user friendly. I was helping an insured take out a policy to save him some money and the whole process was so easy! Will definitely refer you to other customers. Justin Bryer was so helpful and fast with everything!
Deborah P.
February 27, 2017
Very, very happy with the service from The Flood Insurance Agency. Kate is always professional and very quick to respond to any updates I need processed. It's a pleasure working with them.
Valerie W.
February 23, 2017
Always a pleasure working with Jessica Magill and Eric Weber!! TFIA ROCKS!
Kelly D.
February 23, 2017
I have been a lender for 4 years and I just had my first loan that required flood insurance. I contacted my go to agent and he set me up with your website. I got a quote very quickly. My borrower called a number of people to get quotes as well, all of which were hundreds of dollars higher for the same coverage. We ended up going with Private Market Flood and they were always so helpful and nice. I had a great experience and now feel confident the next time I encounter a flood property! I would highly recommend them!
Marilyn G.
February 23, 2017
Had some changes to make to the above flood policy - talked to Kaitie Graves and she gave me her email address to send my request, which I did. A few minutes later the insured called with another change - emailed Kaitie - and within minutes she had both endorsement processed.
Valerie W.
February 23, 2017
Just wanted to let you know it is ALWAYS a pleasure working with the staff at The Flood Insurance Agency! They are helpful, kind, fast and friendly! I just love TFIA! I insured my own home with them!
Donna W.
February 22, 2017
I love the folks at The Flood Insurance Agency, not only did they save us a ton of money, but when you call you actually get a real live person to answer your questions. They are very efficient and will get you an answer quickly. I highly recommend this company.
Sissy B.
February 22, 2017
Very happy with the service from The Flood Insurance Agency. It is nice to know that we do not have to wait days for an answer to our correspondence.
Concetto L.
February 20, 2017
TFIA was extremely easy to deal with. You get a live person on the other end of the phone almost every time and if you don't they call you back quickly. I saved hundreds of dollars over my old insurance plan. TFIA made it quick and painless to switch. Thanks TFIA.
Stephen C.
February 17, 2017
I purchased private market flood insurance two years ago and found the process to be simple and quick. I'm a repeat customer and would recommend this company for any and all flood insurance needs. Great staff as well!
Deann H.
February 17, 2017
I was very pleased with the quick follow up from both Sarah Keen and Kiki Cleare when I emailed in yesterday. Thank you so much for your prompt attention.
Richard L.
February 16, 2017
Awesome Service!! This company is the best I've ever dealt with. The Flood Insurance Agency has provided me with the best customer service ever, while looking for flood insurance. A special thank you goes to Jennifer, who took the time to answer all of my question thoroughly. She was polite and extremely professional. All companies need to follow The Flood Insurance Agency's footsteps.
Danny H.
February 16, 2017
TFIA is an outstanding agency regarding every aspect of what the ideal business should be, from obtaining our flood insurance to renewal and service information to their customers. Thank you to all the caring and considerate people who make this business such a great help to those in need of their services.
Chris L.
February 16, 2017
Sarah and Eric were super responsive, easy to work with, and effective in every way. Thank you!
Robert I.
February 16, 2017
The Flood Insurance Agency makes doing business a snap. Callie Carlisle sends my renewal offers 45 days prior to renewal. No long waits to your email questions.
John C.
February 15, 2017
Top Rate Service and Price! I consider myself lucky to have found TFIA - Private Market Flood for my flood insurance needs. From their on line estimator quote feature to the people that work there it's TRUE that "they do what they say". I did their online self quote, the premium looked too good to be true so I called TFIA direct and spoke with Kaitie. She was very patient, polite and answered all my questions. She went out of her way to help me. You don't see much of that type of service anymore. She assured me the estimator was accurate and bottom line it was. I got an email from the underwriter Justin stating that I was approved for the quote. It took longer to get a regular home owners insurance quote. The people make the company! Thank you Kaitie and Justin for your professionalism and great service. I will recommend this company and its people to anyone needing flood insurance.
Jill G.
February 15, 2017
I would like to say that everyone over at TFIA has been nothing but wonderful to our agency over at John Biggio everything is done in such a timely matter and very helpful...Thanks again
Vito M.
February 14, 2017
Put a call in today about transferring a policy to a purchaser, spoke with Kyle. Couple minutes on the phone with him and he quickly answered my questions and emailed over the paperwork needed to complete the endorsement. Great service!
John D.
February 14, 2017
I received a great quote for getting flood coverage on my home.The staff were very friendly and helpful and did not try to sell me something I didn't need.
Diana S.
February 14, 2017
Jessica has been one of the best individuals I've worked with involving customer service. I had issues getting my mortgage switched over with my mortgage company. Jessica resolved the issue by outreaching to the mortgage company with me on the phone as well. She also emailed me all updates -- which allowed me to communicate with evidence to my mortgage company. Jessica is an invaluable member of your team and serves as a model for others to emulate. Thank you for such professional service.
Terry C.
February 10, 2017
Happy with flood insurance savings. My personal thanks to Allyson, Justin, and Kaitie for the excellent support in getting my new flood policies setup in record time. My old FEMA policies were about to expire so the team pulled together to expedite the process and saved me 50% off the new FEMA premium. This is the way to go. If you are considering a change, I strongly suggest you work with these folks.
Michael P.
February 10, 2017
I work for SunTrust Mortgage in the Insurance Department. We're required to obtain full policy jackets for annual reviews on all private flood policies. Whenever I request policies from Kate, I know that I'm going to receive them promptly and without issue. Her quick turnaround time helps me do my job, which in turn, helps our mutual clients.
Lauren S.
February 10, 2017
So grateful for the fast response time and helpfulness of the employees.
Beverly P.
February 8, 2017
Justin Bryer was very helpful and very responsive to my request for Private Market Flood Insurance.
Eleanor L.
February 8, 2017
Ms. Schmitz was very helpful, she was knowledgeable and courteous in answering my questions and explaining the options regarding my flood insurance renewal. It's refreshing to have a call answered so quickly and professionally.
Michelle S.
February 8, 2017
Thanks for making my life easier by offering us flood insurance and helping us get what we needed. They are easy to work with and were eager to accommodate us in any way that they could to help us get the flood insurance we needed.
Kimberlaine J.
February 7, 2017
I wanted to take the time to praise Kaitie Graves for her continued assistance and diligence in getting the necessary information to SunTrust for our mutual clients. She is prompt, courteous, and very involved and I can tell the customer is her number one priority – it is always a pleasure to correspond with her and I appreciate her hard work!
Nicole B.
February 3, 2017
Best customer service from Allyson. Thank you.
Geri O.
February 3, 2017
I just wanted to say that I am so glad that I switched from FEMA to private flood insurance. FEMA prices were rising every year. With private flood insurance, I was able to get the insurance at a reduced rate and get a two-year policy. I am very happy with my decision.
Glyn F.
February 1, 2017
I can not say enough about Jessica Magill and TFIA, but I'm sure going to try. For years I paid stupid, stupid money to FEMA for flood insurance. Finally, last year I went looking for an alternative and found TFIA. And thank goodness I did. When I told my agent I was doing it on my own he said good luck. When I got a quote from TFIA I couldn't believe my eyes. Ran the quote three times just to be sure. Filled out the app and Jessica Magill got in touch with me within three days. After that it was easy. Jessica took time to explain everything to me since I was new to doing this. She helped me ease through the process and even listened to my funny stories. Thank You Jessica. People, this company is new to the public(only three years) and a Godsend for people like me. I 100% recommend them. If I could do a commercial for them I would. Otherwise I am telling everyone I know about TFIA. Thank you again Jessica Magill and thank you TFIA. I saved a lot on my flood insurance!!! You can do the same.
Paul C.
January 31, 2017
Two years ago I had no idea that flood insurance could be purchased outside the FEMA program. A neighbor told me about his experience with Private Market Flood. I checked it out and signed up for 2 properties I own saving nearly 50% for identical coverage.I have since told many others about the program and at least 2 have signed up. Keep up the good work.
John C.
January 30, 2017
You folks are great to work with. We needed this flood insurance quickly to complete our requirements. You folks came through! Thanks again.
Sarina B.
January 30, 2017
I am just absolutely thrilled to find an alternative solution to flood insurance. My husband and I do not feel that flood insurance should be a federal program but a private program instead. The bureaucracy that occurs often times with federal programs is enough to make your head spin. This was such an easy transition from a federal insurance program to the private. Your company was so helpful and the process was cut and dry. I cannot begin to express my gratitude for this and will be sharing my testimonial with many other friends who have the need for flood insurance. God Bless you guys!!
Cheryl H.
January 27, 2017
I cannot tell you how happy I was when a friend referred me to TFIA. I have two properties that require Flood Insurance and the FEMA policies were way more expensive. I have been telling everyone I know to look into coverage with your company.
Tiffany R.
January 27, 2017
I have been working on a flood application for the above client for a couple months now. The closing of the home is supposed to be next week, lets hope. It has been a little stressful for all of the closing dates for just this one client, but if it wasn't for the help of both Sarah Keen and Kyle I would have lost my mind by now. They have been so much help with this client as well as many others. I am very happy to be working with both of them when it comes to writing policies and any questions I may have and continue to look forward to working with them.
Jay M.
January 27, 2017
I want to tell you what a great job your team did with the new policies that we wrote with you. Service and response were the best. Looking forward to working with you guys going forward.
Dennis O.
January 27, 2017
The TFIA staff is very professional and knowledgeable. Thank you.
Erica R.
January 25, 2017
First Community Insurance Services, Inc. just recently got appointed with the private flood insurance, and since then I have received the best service from Sarah, Alyson, and Kate. This type of quality service certainly helps us as producers, better assist our customers needs. So thank you for being such a great partner!
Chuck H.
January 24, 2017
I can't believe how fast I was able to get flood insurance, and at a good price. I needed the insurance to close my re-fi, While I am still waiting for a different insurance agency to call me back. With TIFIA- in under two hours I had a policy and the documents in hand to give to my lender. Wow!!!
Michael B.
January 24, 2017
I am extremely impressed with the professionalism of all the employees at TFIA. It has been extremely easy to work with this company, and has allowed our agency to bring in lots of new business. I can't say enough about TFIA and I look forward to working with them well into the future!
Carl H.
January 24, 2017
I'm highly satisfied. The flood insurance process with TFIA was simple and straightforward compared to my typical NFIP experience. The flexibility on lender payments is a great help in getting our partners in the loan world the coverage they need without the hassle.Thank you!
Marjorie S.
January 24, 2017
I would like to commend Kaitie Graves for such excellent and efficient customer service. It is a pleasure working with herand her prompt response is truly appreciated. She is a true asset for your company.
John D.
January 24, 2017
My experience with Private Market Flood has been nothing less than outstanding. Each and every time I call I am met with a professional on the other end of the line. Just today, Katie Graves could not have been more efficient and professional as well as friendly. Its always a pleasure to do business with Private Market Flood.
Roxann D.
January 23, 2017
I'm always very pleased with the service I receive from everyone there. The customers love to save some money. Thank you and keep up the good work!!!
Heather C.
January 19, 2017
I am so thankful for this company. I am forever thankful because now we can now afford our house payment...and still have the mandated coverage at such a REASONABLE price. Thank you so much for helping me and my family.
Mirna B.
January 19, 2017
Superb services/responsiveness. I would like to thank Jessica Magill and Justin Bryer for the outstanding service and responsiveness when working on renewals and new business with our agency. We are grateful and appreciate our partnership. Looking forward on working in many new business in the future.
Earl A.
January 17, 2017
Private Market Flood has saved me close to 1,000.00 a year in flood insurance. It was easy to apply. They are very knowledgeable and extremely fast. I will recommend to everyone I know for sure.
Beth C.
January 17, 2017
Sarah Keen is my go to person for fast accurate information and help! She is excellent! I Enjoy working with people like Sarah Keen. She is courteous, fast and accurate! Thank you!
Beth C.
January 17, 2017
Kate Burns is terrific on speedy endorsements! She also observes they are done correctly!
Kaity A.
January 17, 2017
I spoke with Kiki this morning in regards to a mortgagee clause correction which needed to be done asap for a closing. Kiki was helpful, kind and did an exceptional job getting the corrected declaration page to me in a timely manner. Thanks so much!
Della J.
January 13, 2017
I needed a rush endorsement to add content coverage of $30k for a loan that needs to fund today. Jessica Magill was amazing, she got the additional coverage immediately, emailed all forms required by the lender, and I was able to pay on line, and complete this entire transaction within an hour. So happy that this is our insurance company. Thank you so much.
Thomas D.
January 13, 2017
A great alternative to FEMA insurance and their bureaucratic bungling and inefficiency.
Melissa F.
January 12, 2017
I wanted to take a moment to let you know how pleased I am with your superior customer service, great turn around times, and fantastic out of the box products that are offered. I really enjoy doing business with TFIA! I had a flood policy that needed to be handled for a flood closing tomorrow, I got the request at 4:59 PM today. I called to see if the request could be rushed so that I could get the application tomorrow morning, and within 30 minutes I had the application from Kyle Lizak! Thank you for your superb service! I appreciate it!!!
Katrina H.
January 12, 2017
I want to say I am so pleased with the customer service & the friendly service I received! This is so easy to bind & if you do have questions there is always help usually before the phone rings twice. Sarah is especially helpful & I came in this morning & the Declaration the bank needed was right in my inbox.Thanks so much for your hard work, dedication & friendly service!!
Julio L.
January 11, 2017
Ms. Kate Burns was very professional in providing the service requested. She listened carefully and delivered the documentation in a prompt manner. I was very satisfied and impressed with her level of service and courtesy.
Thomas M.
January 10, 2017
Kate Burns is the best. She recently help me on a new flood policy for one of my Insured's new home purchase and was friendly, helpful and extremely fast. She also has a sense of humor, which is much appreciated. Thank you, Kate.
Joan K.
January 10, 2017
I emailed Kate asking for the declarations page for one of our customers and she had it to me in minutes! Appreciate the quick turn around! Thanks!
Pat F.
January 6, 2017
I would like to commend Jessica Magill. We have been dealing with getting a reverse mortgage for several months now. We hit a final wall when we were informed that in order to complete our application, we must either get a letter from the county stating that we were not in danger of being in a flood (We reside 200 feet above a lake, on a mountain side, at the top of the mountain. Our chances of being flooded are nil.) However, in order to get that letter, we were going to have to go through FEMA and get a land surveyor out here at even more cost and loss of time. AAG referred us to The Flood Insurance Agency. Within literally seconds of being on the phone with Jessica, I felt as though we were finally understood regarding our frustration with getting the loan and all the red tape we were encountering. Jessica was able to help us within just a few minutes. She was patient, friendly, and understanding. If every person who was involved with customer service had the skills that Jessica has, there would never be any customer service complaints! Thank you, Jessica!
Kevin Z.
January 4, 2017
With most companies, we read how a customer sat on hold for hours waiting for customer service after wading thru confusing menus and when finally reaching a human they had no idea of what the customer needed. This is NOT that company! First and foremost, EVERY time I have called, there has been an actual HUMAN answering the phone (NO automated choice menus)! And EVERY time I have called that person was more than happy to help me with whatever I called about, be it renewal or additional coverage required by my (horrible) mortgage company or helping me with ways to save money on my policy.
I seldom take the time to write a glowing recommendation like this, but The Flood Insurance Agency is absolutely top notch. I want to especially mention the last woman I spoke with who's name is Sarah that helped me every step of the way with a problem and made what seemed like a huge deal with my mortgage company less complicated and took about 5 minutes to resolve. Again, if you are unfortunate to have the need for flood insurance, I cannot recommend this company highly enough. 8 out of 5 stars! Above and beyond great customer service! Thank you!
Karie L.
November 10, 2016
An Agent's Dream! I no longer dread writing flood policies with the *other* flood service. Quoting and writing a policy was a breeze with TFIA. Customer service rocked and answered my "newbie" questions with excellence. Submitting an application and further instructions were very clear and concise. Turnaround time is spectacular. THANK YOU! You've made my job easier and saved my clients a ton of money!!
Dana L.
September 15, 2016
I wanted to say thank you so very much for expediting our claim. When I spoke to you on the phone that day, I must apologize for my tone and demeanor. Normally I never speak in such a manner, but this was just such an unexpected event and my frustrations over took me. 92% of our community flooded and construction people were already being booked up. I was so concerned that We could not afford our mortgage and our temporary rental fee. Now we are on our way to restoring our home, thanks to you and Mr. Alex. Trying to list our contents has been very emotional for me but I am getting there. My entire kitchen contents and appliances could not be saved. Most girls would be devastated over losing their shoes, clothing, jewelry, or purses, which those were also not salvageable; but losing my vintage corning ware and other kitchen stuff hurt the worst. Everyone teases me! But they sure do love to eat my Cajun cooking! If you are ever over our way, let me know and I will cook you the best gumbo ever!Once again, we appreciate so very much for your attentiveness to our claim.
Susan H.
July 15, 2016
My clients are always happy when I can save them money, whenever I have a question I call and immediately I have a answer. Love your company!!!!!
Arlene B.
July 11, 2016
During a phone conversation today with Josh Holcomb, an insured under the TFIA flood program through Lexington, our insured praised the work of his flood adjuster, Shane Moore. Mr. Moore was polite and professional. He was very diligent with finding everything that was damaged in the flood. He did not try to rush through it but paid attention to details of damage. Mr. Holcomb felt that Mr. Moore has treated him fairly and that he will write up the damages on equal levels for the company and the insured.His neighbors and friends told him horror stories about company adjusters overlooking damage and under-pricing to keep costs down and that they told him to hire a public adjuster. After Mr. Moore’s inspection, he now knows that what he has been told is not the case and that he is very comfortable with Mr. Moore handling his claim and that he will be treated fairly.
Brenda V.
July 6, 2016
The TFIA flood company is a delight to work with. Someone answers the phone, almost always on the very first ring, you don't have to wait for a prompt. They are ALL very friendly and courteous, extremely helpful, very quick at reviewing your quote/application and emailing the information back. I am 100% satisfied with everyone on the team.
Danny H.
March 10, 2016
My experience with the agency has been outstanding, from the first inquiry to the final approval. The staff were all extremely helpful and constantly providing information during the application process. They all sent emails or answered my questions by phone immediately and finding an agency that responds so quickly is very rare in business today. My only suggestion is to continue to maintain the quality staff who you have now and special thank you to Justin Bryer.
Paula C.
March 1, 2016
Finally I will be able to afford my mortgage. I can stay in my home which is very important for my children and now I have hope. I can’t thank this company enough! They literally changed my life! The honesty and kindness they displayed is amazing! I wish all insurance agents acted with as much integrity as they displayed. Thank You!
Campbell J.
February 17, 2016
TFIA Is Great! I applied On Friday, by Monday I was Insured! Very Professional People! They are the real deal! Thank Everyone for your help and I'm a customer for life!
Arthur C.
February 11, 2016
I would like to thank Allyson for helping me out. She is an example of great customer service!!. That is what we are lacking in this country.
Annette D.
January 29, 2016
My insurance company could not get me affordable flood insurance, 2 years now, so I got 3 quotes that were around $2500. Agent from mortgage company referred me to privatemarketflood.com, best affordable quote under $2000, and best customer service. Thank you thank you.
Jacqueline F.
January 11, 2016
I have had the best experience with this company. They have been nothing but efficient and professional, responding immediately! Excellent company to work with! Immediate results! So refreshing to see thorough professionalism!
Bernice K.
January 5, 2016
The folks at TFIA have always been very helpful. Today I needed assistance and the staff was helpful and quick to assist. We have been doing business with the company for 16 years and have never been disappointed!
Catherine and Ian R.
December 29, 2015
We saw a post on Facebook and looked into purchasing the flood Insurance. The entire procedure was so easy and effortless. Everyone we dealt with was professional and efficient. In no time at all we had our flood insurance in place. Excellent, efficient service, Thank you!
Pat C.
December 29, 2015
I cannot express how appreciative I am of your company. Extremely fast, honest and helpful. All the other companies have yet to get back to me with a quote (requested 3 days ago)! Would give 5 plus stars for communication. Did not feel pressured at all to buy anything more than what was needed and representative even went out of their way to speak to my mortgage lender quickly. Hours from start to finish! Amazing service!!!
Tootie H.
November 20, 2015
Great Service. Hays Insurance ALWAYS get great service from your company. Keep up the awesome work!
Jim S.
November 17, 2015
Last week we worked with several members of The Flood Insurance Agency team in replacing our flood insurance coverage. Each of them was friendly and knowledgeable and saw to it that the entire task of securing the insurance and notifying our bank was completed. It was a great experience and we saved several hundred dollars. One of our neighbors also has flood insurance. We have already told them about our experience with your organization. Thanks again for your help in replacing our flood insurance.
Helen B P.
November 3, 2015
Yes I am very happy. You have made my day!! and I appreciate your help in getting my application approved . Thanks to Nicole Caffiero and thank you Sarah Keen.
Steve H.
November 3, 2015
Very good customer service. Very straight forward. Thank you!
Tim R.
October 29, 2015
I wanted to express my gratitude to everyone at TFIA. I was in a very tight spot with a very short time frame or my closing date was going to be moved back and I was going to be homeless. The staff at TFIA was always very helpful, calm and knowledgeable throughout the process. Thank You again for helping and guiding me thru the process. I will and have recommended your company to everyone I have talked to about my new home purchase.
Jeff L.
October 27, 2015
Was a pleasure doing business with TFIA . Almost cut my government provided coverage in half. Nice to finally have an alternative option.
Carl F.
October 8, 2015
FEMA has been extending flood regions everywhere, even in places that have never flooded and mortgage companies are requiring very expensive policies to cover these imaginary losses. The Flood Insurance Agency is making it way more affordable with their rates.
Michal K.
October 6, 2015
Great experience dealing with your company. Staff very helpful and courteous. Will recommend your company to others.
Chester G.
October 6, 2015
If you're tired of paying high prices for flood insurance give these guys a try. They cut my bill in half. Thanks for the great service.
Moores Insurance Group-
October 1, 2015
I have done business with The Flood Insurance Agency a few times now and my experience has been great! They have assisted me with any questions I had along the way and provided me with an additional outlet to save my customers money on flood insurance.
Richard G.
September 28, 2015
Thank you for your prompt and courteous service. You saved me a significant amount of money and kept my mortgage premium from being raised this year. Thanks Again.
Fred B.
September 09, 2015
FEMA has raised the rates on non owner occupied housing to a prohibitive rate. They are making the no claims areas pay for the high claims areas. The Flood Insurance Agency has helped me keep my business going by reducing my premiums substantially. The process is relatively simple and my bank pays the premiums through the escrow account. Thank you again for your help.
Sharon S.
August 31, 2015
I would highly recommend TFIA to anyone shopping for flood insurance. They made the whole process an enjoyable and easy one. Also, you can easily talk to someone when you call!
James C.
August 28, 2015
A Well Deserved Compliment-I don't know who will read this but I am hoping to capture the attention of not only the management and staff at TFIA, but any new potential clients as well.Dealing with everyone at TFIA has been a total and complete pleasure, from the agents all the way up the chain of command to the CEO has been a positive and memorable experience which I have never received from ANY other company in the past. This company stands behind their word and provides unsurpassed customer service and support to their clients. I had an issue where I was treated with disrespect and rudeness from a FEMA, NFIA agent, to the point where his ignorance and inaccurate information caused me to fall into a major panic attack. I then immediately called TFIA after normal business hours and left a detailed voicemail thinking my agent would call me the next business day. Well to my surprise, the CEO of TFIA heard my voicemail and heard my distress and took it upon himself to call me after hours on his own time. He put my mind at ease, and promised me that his company would help me every step of the way to resolve the issue and he also educated me on the correct FEMA policy information which that FEMA agent was totally incorrect about. No other CEO of any other company has ever taken the time to provide me with comfort and reassurance when a problem has occurred.The following morning, the director of operations called me and already had the situation resolved.This world would be a better place for us consumers if we had more companies like The Flood insurance agency and their TOP NOTCH staff. We need more companies to follow their business model where they really do care about their clients and also stand behind the products they sell!Finally, I want to finish my compliment by stating that I am not affiliated with or related to anyone that works for TFIA, I simply found them by doing a Google search and it was the best thing I ever did.A special Thank You to Evan, Eric, Celia and Justin for all of your help and support throughout the entire process of switching my Flood Insurance coverage away from FEMA and over to your company.
Teresa P.
August 26, 2015
Thank you for helping me get affordable flood insurance. For the past 5 years FEMA has been ripping me off.
Wayne C.
August 20, 2015
Thanks for the alternate choice of flood insurance and especially the quick, courteous service and professional response! TFIA provided a painless, fast, very cost effective flood insurance policy that met requirements for property purchase. Agents were extremely polite and very thorough and professional.
Rochard G.
August 12, 2015
Top Service-Quick service, nice savings, pleasant and informative staff.
Charles S.
August 10, 2015
Some of the best customer service ever from anyone. All communications (via email) were clear, responded to in a timely fashion, and the results were most acceptable.
Paul H.
August 10, 2015
I would just like to say that both Justin and Nicole have been very helpful. Great Company!
William W.
August 7, 2015
Your company saved me, my marina was declared in a flood zone this summer. My agent of several years was quoting me federal coverage that was more than what I paid with PMF. My mortgage holders were happy with the coverage. Very easy company to do business with. Thank you.
John C.
July 27, 2015
It took me a long time to find this agency that is not a part of the traditional flood insurance program of FEMA....I would give this agency a 5+ stars for price, responsiveness, and general customer service.
Carolyn A.
July 23, 2015
I have always carried my flood insurance through FEMA, but this year the fee for coverage jumped more than it should have even though I sent in the required information to keep it at a reasonable price. I found this company using a Google search and I am very pleased with it. My new policy is for a slightly higher coverage than I had through FEMA and is much less expensive than the fee for renewing the old policy. It was easy and fast to deal with this company because everything was done electronically. All of my questions were answered by return email - no waiting. My application for my policy was accepted immediately and the policy was sent to me electronically. Nothing could be easier or more satisfactory. I do recommend this company.
Curt B.
July 23, 2015
Greatly surprised in the way the application for flood insurance was handled. Very professional, no nonsense, and agents were helpful. Extremely happy with quote & ease of completing the entire process.
Judith F.
July 8, 2015
I want to extend my appreciation for the work Justin has done for me over the past few years on my flood insurance. He is always very responsive, prompt and follows through on any request. We often hear when people mess up; I just wanted you to know what a great employee you have.
Anne P.
June 29, 2015
Your company cut my flood insurance policy cost in half. Fast service too. Thank you!
Tyson S.
June 25, 2015
Great Alternate to FEMA Flood Insurance. We live in Kansas in an area where it rarely to never floods but we are required to have flood insurance since we are within the 100 year flood plain. We are a young couple and this was our first home. We have had FEMA insurance for 5+ years now and during this time we saw our premiums nearly double during the last few years. The insurance on the home was getting to be so much that we were considering moving because we were barely able to make the payment. We had no idea that there was a private market flood insurance company that could provide us coverage at a competitive rate compared to FEMA. In the matter of minutes I was on the website and had a quote of the costs to switch to The Flood Insurance Agency at Lloyd’s. The amount of savings was incredible and we were able to keep the same coverage as our current policy. I quickly called the bank to check on my policy and we were able to change insurance carriers by the end of the next month when my current policy expired. The process was quick and easy. I worked with several representatives and was able to print and sign the documents shared in a couple of emails. TFIA worked with my bank to make all the changes needed on our escrow account. Within a week of receiving our new policy we had a check in the mail from our bank. They were refunding us the amount of overpaid money from our FEMA policy that we had been paying in over the last year. I have already recommended TFIA to neighbors and friends and others are making the switch also. Thanks to TFIA we are able to stay in our home.
Charles C.
June 12, 2015
Great service and each activity is easy like getting an estimate/quote, submitting an application and making payment on-line.
Jeff S.
May 6, 2015
I was tired of being at the mercy of federal flood insurance. Expensive, inflexible, and just downright arrogant. It's great to have an alternative insurance source. I've told many of my neighbors in our flood plain about this program and they are also enjoying the savings.
Arthur D.
May 6, 2015
Thank You! I worked with Sarah Keen and I would like to thank the team for working with us to secure flood insurance. As an architect, I very much appreciated the great communication and all of Sarah's efforts in putting up with all my questions. The frosting on the cake is the amount of money you saved us! Thank you again.
Jay W.
April 28, 2015
Your service was great and very quick, could not be more pleased. Thank You!
Louis J.
April 27, 2015
I was rather concerned about my FEMA flood insurance prices doubling in the last two years. It sent me searching for alternatives. I soon found THE FLOOD INSURANCE AGENCY after a quick search online. Their quote was less than FEMA and I had a policy in just a couple of days. Their staff was very responsive and the DocuSign system made the process very simple and convenient. I would recommend anyone to please check them out if you are in need of flood insurance alternatives.
Al M.
April 23, 2015
Changing from my old flood policy to a private policy was effortless thanks to The Flood Insurance Agency. The online quote was fast and accurate. Best of all they reduced my prior policy expense by with the same coverage. All my questions were addressed quickly even after I purchased the policy. Everyone I worked with was friendly and professional. A great product and organization!!!
James M.
April 20, 2015
Easy to do business with and a good value for the money...
Eric S.
March 30, 2015
It was a pleasure to work with the fine people (Justin/Eric) at TFIA, it was easy and done in two days and saved me money over other quotes that I received. Thanks again.
Mary B.
March 20, 2015
Wonderful Service! Cut my client's flood premium...and got great service from Justin and Mariah. Thank you both!
Mike L.
March 12, 2015
Great service and price!! Would recommend this company to anyone that needs flood insurance. They were cheaper than my old flood policy thru NFIP, and this is before another $500 increase and $250 surcharge.....The entire process was smooth and easy!! Definitely a happy customer!!!
Suzanne W.
February 24, 2015
Excellent Customer Service-We want to thank TFIA for excellent customer service and patience in answering our questions and providing timely information regarding our policy rates. So impressed!
February 10, 2015
It is a pleasure working with you Eric, you have shown great leadership, patience and understanding. Keep up the great traits.
Al B./Bee S.
February 07, 2015
After getting quotes from several Ins. Co.'s with outrageous premium amounts, wanting the payment immediately. Knowing that I did not have that kind of money immediately, Then having to wait 90 days for the insurance to be approved, I found Lloyds of London. I applied, went through the form for pricing and found that your insurance was a reasonable amount and as soon as I signed the contract and made my payment, I had the insurance. I am so happy that I found you on the internet. We had to have flood insurance coverage within 2 weeks and you guys saved us money and our mortgage. Thank you so very much. The representative was also extremely helpful and easy to talk to . Thumbs up for Lloyds of London!!!!
Tootie H.
February 6, 2015
This is my first policy with Private Market and have had a very good experience with Sarah. So thanks Sarah!
Christine D.
February 3, 2015
Excellent Customer Service-I just want to thank everyone at The Flood Insurance Agency for the excellent professional customer service they provide. Your agents are polite, efficient and do what they say they are going to do. It's reassuring to do business with a company that still feels the customer is always right. Thank you.
Michael M.
January 12, 2015
Everyone I have dealt with has been very friendly and helpful, plus you have saved me mucho dinero keep up the awesome work!!
Leonardo A.
January 9, 2015
Thanks--I saved money with TFIA and Eric Weber (at TFIA) was outstanding. Thanks for processing my new flood insurance policy. The online experience was first rate, and the DocuSign process was easy and a time saver. Also, I would like to recognize the EXCELLENT service provided by Eric Weber at the Gainesville FL TFIA office. He was extremely prompt and responsive and made this process painless and pleasurable. My sincere thanks to Eric and your team! Best Regards...
Paul R.
January 1, 2015
Easy process start to finish. Just wanted to say I was put in contact with Justin Bryer and he made the process so quick smooth and easy start to finish to get insurance in place. We were in a time crunch bind from our lender and Justin got us all the policy docs we needed within 48 hours from our first conversation. From someone that is in the mortgage processing industry, i wish that everything was this easy in the mortgage process and applying for one. Thanks for saving us time and money.
Steve B.
December 30, 2014
Justin is very knowledgeable on flood insurance, saved a bunch of money compared to FEMA. It worked out great even when FEMA changed the flood zone rating.
John D.
December 25, 2014
Merry Christmas thank you for saving me lots of money.
Shyann W.
December 19, 2014
I have been with TFIA for a year now. It has been a great experience ever since I have had a policy with them. Before my policy expired, I was offered a three (3) month extension which I have never experienced before with any other agency. On top of that, when it is time to renew my extended policy, premiums will be significantly lower than the year prior. They are very efficient with timely correspondence and you will never be left confused about anything. TFIA is wonderful and I'm happy to have a policy with them!!
Corey P.
December 9, 2014
5 star-Finally, a breath of fresh air. After paying nearly 4,500 a year with a FEMA policy, private market flood has cut my annual premium in more than half! Thanks for keeping my family out of the cardboard box on the corner, for this year at least...!
Heather M.
December 2, 2014
I saved hundreds over FEMA and I am so grateful to have found you all. I'm so mad that NO ONE in the process of buying my house ever mentioned this alternative to FEMA.
Dennis P.
November 21, 2014
I wanted to thank you for the help I received from Sarah Keen and Justin Bryer made the process very simple. Thank you, Dennis Prochno.
Luis R.
November 20, 2014
Thank You very much for the quick response. Didn't expect it this quick.
Susan D.
November 14, 2014
I like the fact that she wanted to see the wording in an email (so we were all on the same page) and she handled the matter very efficiently and sent me a confirmation. A very pleasant experience, especially talking to a real person--without having to wade through
Matt K.
June 25, 2014 ·
This company was a life saver for me. I was looking at a $6000 policy from FEMA for a $60000 mortgage and then my wife found this website offering a $100k policy for under $900. My mind was made up instantly to get with this company. Anyone in the Berwick area should know that First Keystone Community bank does accept this company's policy. Not sure of other banks but once they look into it everything checks out the same as a FEMA policy.
Valarie Norelli C.
June 10, 2014 ·
Thank you so much here in New Jersey. You are the best. Let me know how I can help spread the word!!!!
Linda Paolicelli K.
June 10, 2014·
I saved 40% compared to FEMA. Great company to work with.
Trish V.
June 10, 2014 ·
Thanks for saving me literally thousands of dollars on my flood insurance policy and allowing me to stay in my newly purchased little home!
Pam Dunleavy G. ·
June 10, 2014 ·
We are very thankful our insurance agent lead us to your site. Not only did we get great coverage from you, but we also saved a couple hundred dollars in our premium. I am recommending you to anyone I know that needs flood insurance.
Loren M. ·
This product gives our agency the ability to help the home purchasing power of consumers and help strengthen the housing economy. Combined with competitive rates which gives us an advantage in the market, and the 'ease of doing business' has made the Flood Insurance Agency my go-to for all of my and my clients needs. Thank you for giving hope back to prospective and current homeowners!
Tammie Robeau A. ·
Our agency has been writing Private Market Flood for customers for the last six months and we love it. The staff is efficient and extremely helpful. Turnaround time is quick.
Drew S. ·
Private Market Flood is really a great alternative to the expensive rates and bureaucratic labyrinth home owners face when trying to secure flood insurance through FEMA. This is an invaluable option for our customers living along Long Island Sound and inland waters of CT!
Andrew T. ·
Private Market Flood is so easy it's a no brainer! My customers are always amazed when I am on the phone with them and they ask about flood insurance and I can give them an accurate quote instantly. Not only is it easy but the prices are competitive. Thank you Private Market Flood for being a great option for us!
Carolyn W. ·
Private market flood in YOUR answer to flood insurance. Agents and consumers alike are COMPLETELY impressed with this product and the TFIA team. You too will be impressed - when it comes to flood insurance you won't find anyone more knowledgeable and helpful then this group. If you are in the market for flood insurance - make it a point to go to their website or give them a call.
Todd L. ·
Our agency has a customer that certainly had the odds stacked against him for a new home purchase in a flood zone. The home was a foreclosure so there was no policy to assume. Writing a new policy he recd no subsidy. For the first year his premium was $4024.00. With the start of private market flood insurance his premium lowered to $2294.07. That is a savings of $1729.93! To add that working with the folks at Private Market Flood was seamless and one of the easiest processes we have had to write a policy sure made life easier. Second policy being written this week. Again a $1500 savings to the customer.
Sue F.·
Our agency has been writing with TFIA for about six months now and it has been life changing. Our town, Lewisburg, PA, and the surrounding areas, are right along the Susquehanna River. We’re used to the flooding and we’re accustomed to all that comes with those floods, but when Biggert-Waters started that all changed. People were seeing increases in the thousands of dollars and on the verge of losing their homes. They have come to us begging for help and with a lot of questions. We even recently participated in a town hall meeting in Muncy, PA that was well received. It’s not about the money – it’s about the people. TFIA agrees and we have been able to answer the client’s questions and to provide affordable insurance for their peace of mind. I have had people tell me that we are life savers and that they could never afford flood insurance now without us and TFIA. The staff is friendly and very efficient – a far cry from how the NFIP works. Without elevation certificates or long complicated applications - it's been so much easier to provide insurance for our clients. Even our clients can't believe how easy and painless it is! It’s been a pleasure working with them to assist our clients together.
Andrea N. ·
Hartselle and Associates has written several policies and our customers greatly appreciate having an alternative to FEMA! We have saved a few of them thousands!!! The agency appreciates the easy application process... :)